In a digital landscape where customer experience and technical reliability define business success, Level 1 (L1) support has become a critical part of IT operations. As the first line of contact for users, L1 support handles initial troubleshooting, basic issue resolution, ticket creation, and user guidance – ensuring problems are identified and resolved quickly or escalated to higher support levels when needed.
Across Europe, leading outsourcing companies are transforming help desk and technical support services with multilingual capabilities, 24/7 availability, and deep integration into client workflows. These providers go beyond basic assistance, offering scalable teams, omnichannel support, proactive monitoring, and secure data handling aligned with standards like GDPR and ISO 27001.
Partnering with a specialized Level 1 support provider allows businesses to reduce response times, improve customer satisfaction, and free internal teams to focus on strategic initiatives. From incident resolution and onboarding to live chat and multi-language help desk operations, these European companies deliver reliable first-line support designed for modern enterprises.
1. כלי עבודה מובילים
A-listware works as a software development and IT consulting company, providing Level 1 support alongside a broad range of IT services. We build dedicated development teams, deliver consulting, and manage infrastructure that includes help desk and application support. By integrating with client processes, we keep projects stable and ensure smooth operations during scaling or transitions.
In Europe, we support both cloud and on-premises environments, working with clients across fintech, healthcare, retail, telecom, manufacturing, and logistics. Beyond development, we deliver structured Level 1 help desk services with 24/7 availability. This allows us to resolve first-line issues quickly and handle escalations through a clear process, keeping day-to-day operations running smoothly while strengthening long-term system reliability.
נקודות עיקריות:
- Over two decades of experience in outsourcing and team management
- Access to a large pool of vetted IT professionals
- 24/7 customer support under SLA agreements
- Dedicated supervisors guiding and managing outsourced teams
- Strong focus on secure coding practices and IP protection
שירותים:
- Level 1 help desk and multi-tier customer support
- פיתוח וייעוץ תוכנה
- Application services and QA testing
- UI/UX design and product development
- הגירה לענן וניהול תשתיות
- ניתוח נתונים ובינה עסקית
- Cybersecurity and compliance support
- Team augmentation and managed development centers
פרטי קשר:
- אֲתַר אִינטֶרנֶט: a-listware.com
- אֶלֶקטרוֹנִי: info@a-listware.com
- פייסבוק: www.facebook.com/alistware
- לינקדאין: www.linkedin.com/company/a-listware
- כתובת: סנט ליאונרדס-און-סי, TN37 7TA, בריטניה
- מספר טלפון: 44 (0)142 439 01 40+
2. Simply Contact
Simply Contact is a European outsourcing provider focused on customer and technical support across multiple industries. The company emphasizes omnichannel and multilingual communication, integrating phone, chat, social media, email, and automated tools into a single service structure. Their approach combines human agents with AI-powered solutions, aiming to reduce operational costs while keeping support available around the clock.
The platform has experience serving both private sector organizations and public institutions. Operations include onboarding and training of agents, continuous monitoring of key metrics like customer satisfaction and first contact resolution, and ensuring compliance with GDPR and international data security standards. With offices across Europe, Simply Contact positions itself as a scalable partner for enterprises seeking a structured but adaptable support setup.
נקודות עיקריות:
- Omnichannel and multilingual support covering 20+ languages
- ISO 27001, ISO 27701, PCI DSS, GDPR, and HIPAA compliance
- Continuous performance monitoring and analytics systems
- Outsourcing projects for airlines, music distribution, and SaaS platforms
- Combination of AI tools with agent-based operations
שירותים:
- Customer support outsourcing (phone, chat, social media, email)
- Technical and startup support functions
- AI-enabled chatbots and language translation
- Business process outsourcing (front office, back office, data entry)
- Knowledge management and training for support staff
פרטי קשר:
- Website: simplycontact.com
- LinkedIn: www.linkedin.com/company/simplycontact
- Facebook: www.facebook.com/simplycontact.team
- Instagram: www.instagram.com/simply_contact
- Email: sales@simplycontact.com
3. סיינססופט
ScienceSoft is an international IT consulting and software development company with a long history of supporting enterprise operations. Alongside engineering services, the company provides managed help desk and Level 1 support functions designed to stabilize day-to-day IT environments. Their offering spans infrastructure monitoring, user assistance, system integration, and ongoing application support.
The organization works across healthcare, finance, manufacturing, telecom, logistics, and other industries. Its help desk operations are delivered within a broader service framework that also covers cybersecurity, cloud solutions, and data analytics. ScienceSoft emphasizes structured processes, quality management, and compliance with ISO-certified standards to ensure consistency of service delivery.
נקודות עיקריות:
- Over three decades of IT consulting and development expertise
- Global workforce covering software engineering, QA, and support
- ISO 9001 and ISO 27001 certified quality and security management
- Wide industry coverage including healthcare, finance, retail, and logistics
- Blend of consulting, infrastructure services, and technical support
שירותים:
- Level 1 help desk and IT support services
- Custom software development and modernization
- Cloud application development and migration
- Application services and QA testing
- Cybersecurity consulting and managed security
- Data analytics and reporting systems
- Team augmentation and outsourcing models
פרטי קשר:
- אתר אינטרנט: www.scnsoft.com
- לינקדאין: www.linkedin.com/company/sciencesoft
- Address: Aspazijas bulvāris 20 Rīga, LV-1050
- Phone Number: +371 66 011 905
- פייסבוק: www.facebook.com/sciencesoft.solutions
- טוויטר: x.com/ScienceSoft
- Email: eu@scnsoft.com
4. EverHelp
EverHelp is a business process outsourcing company with a focus on customer support and Level 1 technical assistance. Their model is centered on 24/7 multilingual operations, with teams distributed across different time zones to handle client inquiries in real time. Services extend across SaaS, fintech, gaming, e-commerce, and hospitality, among other sectors.
The company combines agent-based work with AI solutions for tasks like chatbot support, automated quality assurance, and analytics. Projects have included startup support, scaling service teams for fast-growing apps, and providing back-office coverage for logistics and retail companies. EverHelp also maintains PCI DSS Level 1 and GDPR compliance, adding a layer of security to its outsourcing engagements.
נקודות עיקריות:
- Dedicated and shared teams for flexible outsourcing setups
- Multilingual operations covering more than 30 languages
- PCI DSS Level 1 certified and GDPR compliant
- 24/7 customer and technical support availability
- Experience across SaaS, e-commerce, gaming, and fintech sectors
שירותים:
- Level 1 and multi-tier technical support outsourcing
- Customer service outsourcing across email, chat, calls, and social media
- Startup support for scaling products and handling user growth
- Back-office outsourcing (administrative tasks, data entry, BPO)
- Sales outsourcing and pipeline management
- AI-driven customer service tools and quality monitoring
פרטי קשר:
- Website: www.ever-help.com
- LinkedIn: www.linkedin.com/company/everhelp
- Facebook: www.facebook.com/p/EverHelp
- Instagram: www.instagram.com/everhelp.team
- Email: cv@ever-help.net
5. SupportYourApp
SupportYourApp delivers outsourced customer support services for technology companies ranging from startups to established enterprises. The company provides Level 1 support through an omnichannel model that covers email, chat, phone, social media, and other communication platforms. Its operations are designed to scale with client growth, with teams trained on industry specifics and available across different time zones to maintain continuous coverage. Security is emphasized through compliance with PCI DSS, GDPR, and ISO standards, ensuring client and customer data remain protected.
The company combines human-led support with automation tools, using AI technology to handle routine inquiries and streamline workflows. This approach helps reduce resolution times and allows consultants to focus on more complex interactions. With experience in multiple industries and a presence across global markets, SupportYourApp positions its services as adaptable to seasonal demand shifts and international expansion.
נקודות עיקריות:
- Omnichannel customer support covering email, phone, chat, and social media
- More than 60 languages supported for global operations
- Scalable teams adjusted for seasonal or regional demand
- AI-driven automation to streamline routine requests
- PCI DSS Level 1, GDPR, and ISO compliance for data protection
שירותים:
- Level 1 help desk and technical support outsourcing
- Customer service outsourcing across multiple industries
- Live chat and call center support services
- Social media customer service management
- eCommerce and SaaS customer support solutions
- Data security and compliance-focused outsourcing
פרטי קשר:
- אתר אינטרנט: supportyourapp.com
- לינקדאין: www.linkedin.com/company/supportyourapp
- Address: 221 W 10th Street,4th Floor, Suite 122,Wilmington, DE 19801
- Phone Number: +1 888 959 3556
- פייסבוק: www.facebook.com/supportyourapp
- טוויטר: x.com/supportyourapp
- אינסטגרם: www.instagram.com/supportyourapp
- Email: cv@supportyourapp.com
6. Helpware
Helpware provides business process outsourcing solutions built around three divisions: CX, Tech, and Media. The company integrates human agents and AI-driven tools to deliver customer support, technical services, sales assistance, and content security. The model is designed to blend people and automation, aiming to increase efficiency without removing the human element in client interactions.
The service structure emphasizes sector-specific expertise, with dedicated teams for areas such as customer experience consulting, back office operations, and technical support. Projects are managed with a mix of traditional service delivery and AI tools that optimize ticket handling, reporting, and analytics. Helpware operates on a global scale, supporting businesses across industries that require scalable Level 1 support and related services.
נקודות עיקריות:
- Combination of AI automation and human-led services
- Multiple divisions covering CX, Tech, and Media
- 24/7 availability for customer interactions
- Focus on measurable outcomes and business process optimization
- Global client base across different sectors
שירותים:
- Level 1 technical and customer support
- CX consulting and operations management
- AI-based automation tools for support processes
- Back office outsourcing and administration
- Sales support and client success services
- Content security and moderation
פרטי קשר:
- אתר אינטרנט: helpware.com
- לינקדאין: www.linkedin.com/company/helpware
- Phone Number: +1 (949) 273 – 2824
- דוא"ל: hello@helpware.com
7. Onepilot
Onepilot positions itself as a flexible outsourcing provider focused on customer care and technical support. Services are offered on a cost-per-ticket basis, with transparent pricing and the ability to adapt quickly to seasonal or operational changes. The model is built around access to a pool of trained agents, supported by proprietary technology that manages scheduling, training, quality control, and analytics.
Automation is used to optimize ticket routing and provide agents with suggested answers, but human oversight remains central to the process. Security is reinforced through GDPR and ISO compliance, with a proprietary VPN and device management system (Cockpit) for agent monitoring. Onepilot supports businesses across industries such as e-commerce, finance, mobility, and telecommunications, providing multilingual coverage and around-the-clock availability.
נקודות עיקריות:
- Cost-per-ticket pricing with no hidden fees
- Proprietary platform for training, quality control, and analytics
- Flexible scheduling and staffing based on demand
- Multilingual support across 35+ languages
- GDPR and ISO 18295 certified security systems
שירותים:
- Level 1 customer care and live operations
- Technical support and ticket resolution
- Sales and retention outsourcing
- KYC (document management and validation)
- AI-enabled ticket routing and process optimization
- Knowledge base creation and continuous training
פרטי קשר:
- Website: onepilot.co
8. WOW24-7
WOW24-7 focuses on outsourced customer service and Level 1 support through what it calls Experience Centers. The approach combines human agents with advanced analytics and predictive modeling to make customer interactions more proactive and less reactive. Instead of viewing support as a cost center, services are presented as part of a broader customer experience strategy that aims to improve loyalty and retention.
Support operations cover a range of industries, from retail and SaaS to travel and education. The structure includes customer support, technical assistance, call center functions, and back-office outsourcing. By blending enterprise technology with human input, WOW24-7 delivers support that can scale during peak seasons while maintaining service quality and security standards such as GDPR and PCI compliance.
נקודות עיקריות:
- Experience Centers combining analytics, automation, and human support
- Services spanning customer care, technical support, and back office tasks
- Real-time sentiment tracking and predictive modeling for churn prevention
- Scalable operations to handle seasonal demand peaks
- Compliance with GDPR, PCI DSS, and ISO standards
שירותים:
- Level 1 help desk and customer support outsourcing
- Technical support and IT help desk services
- Call center and contact center outsourcing
- Back-office support functions
- Industry-specific solutions for retail, SaaS, IoT, travel, and education
פרטי קשר:
- Website: wow24-7.com
- LinkedIn: www.linkedin.com/company/wow24-7
- Address: Ana Akhmatova Str, Build. 9 (BizHub Entrance), Mladost 1A, Sofia, Bulgaria, 1729
- Phone Number: +49 800 181 77 34
- Facebook: www.facebook.com/people/Wow24-7
- Twitter: x.com/wow24_7_io
- Instagram: www.instagram.com/wow24.7company
- Email: info@wow24-7.io
9. SupportNinja
SupportNinja provides outsourcing services designed for fast-growing companies that need scalable customer support and technical assistance. The model combines AI-enabled workflows with human oversight, creating a balance between efficiency and service quality. Operations include onboarding, conversion, renewals, and technical troubleshooting across digital platforms.
Security and compliance are built into the service model, with certifications such as SOC 2, PCI DSS, HIPAA, and GDPR. Privacy-first design principles are applied across workflows, ensuring data protection in every stage of support. SupportNinja also offers back-office services like content moderation and data processing, alongside customer-facing roles.
נקודות עיקריות:
- AI-enabled workflows with human oversight
- Compliance with SOC 2, PCI DSS, HIPAA, and GDPR
- Scalable solutions for startups and enterprises
- Range of functions covering onboarding, renewals, and support
- Focus on privacy and security in all processes
שירותים:
- Level 1 customer and technical support outsourcing
- Customer onboarding, conversion, and renewals
- Content moderation and data processing
- Finance and accounting support
- CX optimization with AI tools
פרטי קשר:
- Website: www.supportninja.com
- LinkedIn: www.linkedin.com/company/supportninja
- Facebook: www.facebook.com/supportninja
- Twitter: x.com/supportninja
מַסְקָנָה
Level 1 support has become a critical layer in how businesses maintain customer relationships and keep operations running smoothly. Companies across Europe are approaching this need in different ways, blending human expertise with AI-driven tools, offering multilingual coverage, and ensuring compliance with strict data protection standards.
Whether through outsourcing partners focused on scalability, agencies providing specialized technology talent, or platforms that integrate predictive analytics into daily support, the options reflect the diversity of modern business needs. Choosing the right partner depends on industry focus, security requirements, and the balance between automation and human interaction. What remains consistent is the role of Level 1 support as the first point of contact – a function that directly shapes customer trust and long-term loyalty.
