Getting customer experience right isn’t just about nice design or quick replies. It’s about connecting all the moving parts so people don’t feel stuck halfway through a process. Across the UK, there are companies tackling this in different ways, from rethinking digital touchpoints to handling the support that kicks in when things go sideways. The goal is simple enough: keep customers from dropping off and make the whole interaction feel less of a hassle.
1. כלי עבודה מובילים
A-listware-we work with UK companies that want to make customer experience less clunky and easier to manage. Instead of piling on new tools that don’t talk to each other, we stitch things together so the whole journey feels smoother. That might mean redesigning a portal so it doesn’t take ten clicks to complete a simple task, or making sure data flows cleanly between systems so customers aren’t asked the same question twice. It’s not about flashy tech-it’s about fixing the everyday friction that slows things down.
Most of what we do ties back to software development, UI design, and the kind of support that keeps services running without gaps. We handle testing, upgrades, and all the behind-the-scenes infrastructure that customers never see-but definitely notice when it breaks. Working with UK clients, we’ve learned that people expect things to just work. So we aim for that balance where interactions feel intuitive, and support steps in fast when needed. At the end of the day, it’s about making every touchpoint less of a headache and keeping everything connected.
נקודות עיקריות:
- Work on customer experience transformation projects in the UK
- Teams slot into existing setups instead of forcing a full rebuild
- Mix of UX, engineering, and analytics in the same workflow
- Focus on things like CRM, portals, ecommerce, and mobile apps
- Handle cloud and on-prem systems together with the customer-facing side
- Provide steady support so small issues don’t turn into big problems
שירותים:
- UX and UI design that makes sites and apps easier to use
- Custom software development and updates for existing systems
- Application services, testing, and QA to keep things reliable
- Data analytics to spot where customers get stuck
- Cloud development and infrastructure support
- Help desk, IT support, and cybersecurity tied to customer needs
פרטי קשר ומידע ברשתות חברתיות
- אֲתַר אִינטֶרנֶט: a-listware.com
- כתובת: סנט ליאונרדס-און-סי, TN37 7TA, בריטניה
- Phone: +44 (0)142 439 01 40
- אֶלֶקטרוֹנִי: info@a-listware.com
- לינקדאין: www.linkedin.com/company/a-listware
- פייסבוק: www.facebook.com/alistware
2. CGA Experience
CGA Experience focuses on customer experience transformation in the UK, working with teams to map journeys, spot weak points, and redesign the stuff that slows customers down. Their style is hands-on but not heavy, mixing research, empathy work, and practical fixes so changes land with frontline teams, not just in a slide deck. They coach people, not just processes, which helps new ways of working stick a little better over time. They combine journey mapping, voice of the customer, and maturity audits with design and process changes, then back it up with training and ongoing support. The aim is simple enough for UK clients across sectors: make interactions feel clearer, help service teams respond pretty quickly, and align metrics so everyone rows in the same direction.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Blends research, empathy labs, and coaching with practical delivery
- Connects journey mapping to process redesign and frontline adoption
- Uses voice of the customer to guide priorities and measure progress
- Supports teams with development and engagement to keep changes live
שירותים:
- Customer experience transformation and journey mapping
- Voice of the customer and customer insight programs
- Experience design and process redesign
- Customer satisfaction metrics and maturity audits
- Employee engagement, coaching, and development
פרטי קשר ומדיה חברתית:
- Website: www.cgaexperience.com
- Address: S2 Mill House Centre 108 Commercial Road Totton, Southampton SO40 3AE
- E-mail: info@cgaexperience.com
- LinkedIn: www.linkedin.com/company/cga-navigators-of-experience
- Instagram: www.instagram.com/cgaexperience
- Facebook: www.facebook.com/cgaexperience
- Twitter: x.com/cga_experience
3. Bain & Company
Bain & Company support UK organizations that want to rethink customer experience across digital and physical touchpoints. The team pairs strategy work with design and data so changes are grounded in what customers actually do, not just what they say. It’s practical rather than flashy, and they kind of push for test-and-learn moves that teams can scale once they see what works. They help clients connect journeys, operations, and technology so the experience feels consistent end to end. That can mean redesigning service moments, tuning product flows, or bringing in AI and analytics to guide decisions. For UK businesses, the focus is on outcomes customers will notice pretty quickly, like fewer repeat contacts and clearer paths to complete tasks.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Strategy tied to delivery with analytics and change management
- Test-and-learn approach that reduces risk and builds confidence
- Support across digital, service, and back-office operations
- Alignment of KPIs so teams track the same outcomes
שירותים:
- Customer experience strategy and journey redesign
- Service design and product experience improvement
- Data and analytics for experience measurement and prioritization
- Operating model and process change for service teams
- AI-enabled personalization and decision support
פרטי קשר ומדיה חברתית:
- אתר אינטרנט: www.bain.com
- Address: 40 Strand London, WC2N 5RW United Kingdom
- Phone: +44 20 7 969 6000
- דואר אלקטרוני: alumni.relations@bain.com
- לינקדאין: www.linkedin.com/company/bain-and-company
- אינסטגרם: www.instagram.com/bainandcompany
- טוויטר: x.com/bainandcompany
- פייסבוק: www.facebook.com/bainandcompany
4. EY
EY works with UK clients to connect experience, operations, and technology, so journeys feel less fragmented and a little easier to navigate. Their teams bring consulting, design, and data capabilities together, using collaborative workshops to get people aligned and moving in the same direction. It’s more about steady improvements than big-bang rollouts. They help redesign key moments, set up feedback loops, and rework processes behind the scenes so customer-facing changes actually hold. With UK organizations, they often pair AI and analytics with change management, which helps teams adjust pretty quickly while staying compliant and secure.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Combines design, data, and operating model change
- Workshops that align stakeholders and speed up decisions
- Attention to risk, governance, and compliance while improving CX
- Practical roadmaps that focus on measurable journey fixes
שירותים:
- Experience strategy and journey redesign
- Data, analytics, and feedback programs for continuous improvement
- Operating model and process transformation
- Digital enablement and AI-assisted service personalization
- Change management and capability building
פרטי קשר ומדיה חברתית:
- Website: www.ey.com/en_uk
- Address: 1 More London Place, London SE1 2AF
- LinkedIn: www.linkedin.com/company/ernstandyoung/
- Twitter: x.com/EYnews
- Facebook: www.facebook.com/EY
5. Dunnhumby
Dunnhumby helps UK retailers and brands improve customer experience by using customer data to shape decisions across pricing, promotions, media, and assortment. The focus is pretty down to earth: understand what shoppers actually do, then design journeys and offers that make sense in the moment. It’s data science, but applied in a way teams can put to work day to day. Their work links insight to action, so the front end customers see matches the back-end decisions on stock, content, and campaigns. For UK clients, that often means more relevant communications, simpler paths to purchase, and store or site changes that cut friction a little at a time.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Deep focus on customer data science for retail and consumer brands
- Connects insight to media, promotions, and assortment decisions
- Supports both online and in-store journeys with practical changes
- Helps teams act on insights rather than just report them
שירותים:
- Customer insight, segmentation, and journey analytics
- Retail media strategy and activation
- Assortment and category strategy linked to shopper behavior
- Price and promotion optimization guided by data
- Personalization and loyalty program support
פרטי קשר ומדיה חברתית:
- Website: www.dunnhumby.com
- Address: 184 Shepherds Bush Road Brook Green, London, W6 7NL United Kingdom
- Phone: +44 20 3986 5499
- LinkedIn: www.linkedin.com/company/dunnhumby
- Twitter: x.com/dunnhumby
- Facebook: www.facebook.com/dunnhumby
6. Valtech
Valtech works with companies in the UK to reshape how people experience brands and services. They do this by mixing design, data, and technology to create smoother customer journeys. Instead of treating customer experience as a single project, they tend to fold it into wider digital transformation work. That means looking at how a business runs day-to-day and then figuring out where digital tools can make things easier for both staff and customers. They put a lot of focus on helping businesses move faster in areas like omnichannel commerce and data-driven decision making. In practice, that could be anything from redesigning online shopping flows to using AI for smarter personalisation. For UK organisations, they act as a partner that brings together strategy, creative thinking, and hands-on implementation, so the changes actually land and stick.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Blends design, data, and technology in projects
- Strong focus on digital commerce and customer engagement
- Works across multiple industries with tailored approaches
שירותים:
- Customer journey redesign
- Digital enterprise transformation
- Data and AI-driven solutions
- Omnichannel commerce strategies
- Marketing performance and optimisation
פרטי קשר ומדיה חברתית:
- Website: www.valtech.com
- Address: Valtech Bristol Unit 18 Keynsham Road, Willsbridge Bristol, BS30 6EL
- E-mail: info@valtech.co.uk
- LinkedIn: www.linkedin.com/company/valtech
- Instagram: www.instagram.com/valtech_global
7. Clarasys
Clarasys is a consultancy that works out of the UK, focusing on how organisations can make customer experience part of their bigger business transformation. Their approach is less about big one-off fixes and more about shaping connected, people-focused systems that hold up in the long run. They often stress balancing customer needs with operational realities, so businesses don’t end up with shiny front-end experiences that are hard to maintain behind the scenes. They’ve supported organisations from government to startups, helping them adjust to the way customer expectations keep shifting. That can mean anything from redesigning a service journey to building digital touchpoints that tie into existing processes. Their teams lean on close collaboration, so the changes don’t just work on paper but actually fit the culture and workflows of the UK organisations they support.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Focus on balancing customer experience with cost and sustainability
- Works with private companies, government, and non-profits
- Strong collaborative and people-first consulting style
שירותים:
- Customer journey design and optimisation
- Digital and connected experience development
- Business process transformation
- Experience-led change management
- Multi-channel service design
פרטי קשר ומדיה חברתית:
- Website: clarasys.com
- Address: Clarasys, Riverside House, 7th Floor, 2a Southwark Bridge Road, London, SE1 9HA
- Phone: +44 203 176 6150
- E-mail: info@clarasys.com
- LinkedIn: www.linkedin.com/company/clarasys
- Twitter: x.com/clarasysltd
8. FourNet
FourNet operates in the UK with a mix of customer experience transformation and secure digital solutions. They are known for blending cloud platforms, AI tools, and cybersecurity into customer-facing systems. In the CX space, they usually work with contact centres, public services, and regulated industries where both service quality and security are crucial. Their model starts with assessments, then they put together a roadmap for transformation that fits each client’s goals. The company often talks about customer engagement and operational efficiency in the same breath. They help organisations cut wait times, make digital channels easier to use, and integrate tools that keep employees productive without adding complexity. By combining experience design with secure infrastructure, they’ve positioned themselves as a go-to partner for UK organisations that need both strong customer service and resilient systems.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Strong focus on secure cloud and AI-powered customer engagement
- Works with highly regulated sectors including government and healthcare
- Combines CX transformation with cybersecurity and networking
שירותים:
- Customer experience transformation
- Contact centre optimisation
- Secure cloud and networking solutions
- Cybersecurity and threat management
- Unified communication platforms
פרטי קשר ומדיה חברתית:
- Website: fournet.co.uk
- Address: Manchester Office (HQ) 3 Scholar Green Road, Cobra Court, Manchester, M32 0TR
- Phone: 0845 055 6366
- E-mail: hello@fournet.co.uk
- LinkedIn: www.linkedin.com/company/four-net
9. Trig Point Consulting
Trig Point Consulting is a UK-based firm that focuses on customer experience strategy and project management. Their work usually starts with mapping out how customers interact with a business and then building a practical plan to improve those interactions. They emphasise people, processes, and technology working together, so the solutions they recommend are not just theoretical but can actually be delivered. They’ve grown out of telecoms consulting into broader digital transformation and now cover areas like AI, omnichannel engagement, and user experience optimisation. What sets them apart is their emphasis on independent advice. Rather than pushing specific tools, they look at a client’s existing setup and suggest what will work best. For UK businesses, this means they can act as an unbiased partner while still handling the detail-heavy work of implementation and change management.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Independent consultancy with focus on people, process, and technology
- Strong background in telecoms and digital communications
- Works across multiple industries with tailored CX strategies
שירותים:
- Customer journey mapping and UX optimisation
- Digital transformation and process redesign
- Omnichannel customer engagement
- שילוב בינה מלאכותית וצ'אטבוטים
- Cloud migration and unified communications
פרטי קשר ומדיה חברתית:
- Website: trigpointconsulting.co.uk
- Address: 5a Glynde Place Horsham West Sussex RH12 1NZ
- Phone: 0203 855 6325
- LinkedIn: www.linkedin.com/company/trigpointconsulting
- Twitter: x.com/trigpconsulting
- Facebook: www.facebook.com/Trigpointconsulting
10. Protiviti
Protiviti operates in the UK as part of its global consulting network, helping companies deal with customer experience transformation alongside wider business challenges. They take on work where technology, data, and processes all overlap, which usually means looking at how customer interactions can be simplified while keeping things like compliance and risk management in check. Their teams don’t just look at the customer-facing side but also at the systems and operations that sit behind it, since those are often where bottlenecks really start. They cover a wide mix of industries in the UK and bring in expertise around analytics and AI to improve the way organisations connect with their clients. For many businesses, that means figuring out how to use insights more effectively to understand behaviour, cut friction, and design better service models. Instead of pushing a single method, Protiviti tends to adapt to the needs of each organisation, so the solutions feel practical rather than theoretical.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Works across industries with a balance of technology, risk, and process improvement
- Uses data and AI to strengthen customer engagement strategies
- Focuses on practical integration rather than one-size-fits-all solutions
שירותים:
- Customer journey assessment and redesign
- Digital and data-driven consulting
- Risk and compliance integration in CX
- AI and analytics for customer insights
- Process optimisation for service delivery
פרטי קשר ומדיה חברתית:
- Website: www.protiviti.com/uk-en
- Address: Protiviti Limited, The Shard, 32 London Bridge Street, London, SE1 9SG, United Kingdom
- Phone: +44.20.7930.8808
- LinkedIn: www.linkedin.com/company/protiviti-uk-
- Instagram: www.instagram.com/protiviti.uk
- Twitter: x.com/ProtivitiUK
- Facebook: www.facebook.com/Protiviti
11. Cognitive Creators
Cognitive Creators provides services in the UK with a focus on digital transformation and due diligence, but their role in customer experience comes through technology audits and data-driven strategy. They often step in before a big investment or change to map out risks and opportunities, which helps organisations avoid costly mistakes. For CX, that means identifying whether systems are actually ready to support scalable, reliable customer interactions. Their consultancy style is pretty hands-on and rooted in structured assessments. They look at everything from technical infrastructure to market perception, then suggest where improvements could have the most impact. For UK companies, this translates into a clearer path for modernising customer touchpoints, whether that’s through AI, automation, or more basic but important upgrades like cloud integration.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Strong focus on digital due diligence and risk assessment
- Helps align technology investments with customer needs
- Uses audits and structured frameworks to guide change
שירותים:
- Digital due diligence and feasibility audits
- Customer journey and system readiness reviews
- Technology assessment and integration
- AI and automation strategy
- Market perception and sentiment analysis
פרטי קשר ומדיה חברתית:
- Website: www.cognitivecreators.com
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ United Kingdom
- E-mail: hello@cognitivecreators.com
- LinkedIn: www.linkedin.com/company/cognitive-creators
- Instagram: www.instagram.com/cognitivecreators
- Facebook: www.facebook.com/cognitivecreators
12. KPMG
KPMG works widely across the UK, providing advisory, audit, and tax services, but a significant part of their work connects directly with customer experience transformation. They help organisations redesign how they engage with clients by combining technology adoption, process changes, and data-driven insights. Since they’re embedded in many industries, they often apply lessons learned in one sector to another, which helps businesses respond faster to shifting expectations. Their teams in the UK focus on practical outcomes, like creating digital platforms that actually reduce complexity for customers or using AI to personalise services in a sustainable way. The balance they bring is between new technology and regulatory compliance, so changes don’t create more problems down the line. This combination of business knowledge and technical expertise makes them a regular choice for companies trying to modernise customer-facing processes.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Deep industry expertise across public and private sectors
- Uses AI and analytics to personalise and improve services
- Balances digital innovation with compliance and governance
שירותים:
- Customer journey redesign and optimisation
- AI and data-driven personalisation
- Process automation for improved service delivery
- Advisory on digital transformation strategies
- Compliance and governance alignment in CX projects
פרטי קשר ומדיה חברתית:
- Website: kpmg.com/uk/en
- Address: 1 Marischal Square, Broad Street, Aberdeen, AB10 1DD
- Phone: +44 (0)1224 591 000
- LinkedIn: www.linkedin.com/company/kpmg-uk
- Twitter: x.com/kpmguk
13. Cognizant
Cognizant has a strong presence in the UK and works with organisations to modernise customer experience by rethinking both front-end and back-end systems. Their approach is heavy on technology, with AI, automation, and cloud all playing key roles. They often highlight how customer expectations evolve quickly, and their role is to help businesses keep pace by integrating smarter tools and processes. In practice, that could be developing digital platforms for faster service delivery or embedding AI into customer support so issues are resolved more smoothly. Their consulting work doesn’t just cover technology but also how processes and teams need to adapt around it. For UK companies, this means they act as both a technology partner and a transformation guide, helping organisations connect the dots between strategy, customer needs, and actual implementation.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Strong focus on AI, automation, and cloud technologies
- Works with industries from finance to healthcare and retail
- Combines technology upgrades with process redesign
שירותים:
- Digital strategy and transformation consulting
- AI and automation for customer engagement
- Cloud migration and platform development
- Customer journey personalisation
- Process reengineering for improved service delivery
פרטי קשר ומדיה חברתית:
- אתר אינטרנט: www.cognizant.com
- Address: 280 Bishopsgate London EC2M 4AG
- E-mail: infouk@cognizant.com
- לינקדאין: www.linkedin.com/company/cognizant
- אינסטגרם: www.instagram.com/cognizant
- טוויטר: x.com/cognizant
- פייסבוק: www.facebook.com/Cognizant
14. Foundever
Foundever provides customer experience transformation services in the UK, mainly through large-scale outsourcing and digital contact solutions. They work with organisations that want to make customer support more consistent while keeping it flexible enough to handle peaks in demand. Their approach mixes human support with AI-driven tools, so companies can adapt faster without losing the personal side of service. It’s less about reinventing everything from scratch and more about simplifying customer contact and making the whole journey a little smoother. What stands out is how they connect global reach with local delivery. For UK businesses, that means tapping into their worldwide resources while still tailoring services to local expectations. They also put effort into employee engagement, recognising that a motivated support team is usually what drives better customer outcomes. This combination helps them handle both scale and detail in ways that suit different sectors.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Mix of AI tools and human support across multiple channels
- Strong global network combined with local UK delivery
- Focus on employee engagement as part of customer experience
שירותים:
- CX outsourcing and contact centre management
- AI-enabled customer interaction tools
- Multilingual support and global service coverage
- Employee engagement and training programs
- End-to-end digital CX solutions
פרטי קשר ומדיה חברתית:
- אתר אינטרנט: founder.com
- LinkedIn: www.linkedin.com/company/foundever
- Instagram: www.instagram.com/foundever_life
- Twitter: x.com/foundeverglobal
- Facebook: www.facebook.com/FoundeverWorld
15. Slalom
Slalom delivers customer experience transformation services in the UK as part of its broader consulting and technology work. They focus on blending strategy with execution, which often means helping companies rethink how customers interact with their digital platforms and services. Their teams combine technical know-how with an emphasis on people, aiming to make change feel practical instead of abstract. In the UK, they work with businesses across industries, from financial services to healthcare, supporting projects that tie AI, cloud, and digital design into customer-facing systems. What makes them a little different is their “fiercely human” angle, which puts as much weight on empathy and collaboration as on technology. For clients, this often results in experiences that are not only more efficient but also easier for end users to understand and navigate.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Strong focus on human-centred consulting alongside technology
- Works across industries including healthcare, finance, and media
- Combines strategy, digital design, and AI in CX projects
שירותים:
- Customer journey strategy and redesign
- Digital platform and product development
- AI and automation solutions for CX
- Cloud transformation and integration
- Change management and team enablement
פרטי קשר ומדיה חברתית:
- אתר אינטרנט: www.slalom.com
- Address: 2 London Bridge London, SE1 9RA, UK
- לינקדאין: www.linkedin.com/company/slalom-consulting
- אינסטגרם: www.instagram.com/slalomconsulting
- טוויטר: x.com/slalom
16. YOOBIC
YOOBIC provides customer experience transformation services in the UK through its digital workplace platform built mainly for frontline teams. Their tools bring together communication, training, and task management in one place, so employees in retail, restaurants, and other customer-facing industries can work more smoothly. Instead of juggling separate systems, businesses can use YOOBIC to streamline workflows and give staff more time to focus on customers. In practice, that might mean cutting down the time it takes to roll out new promotions across store networks, or giving staff mobile learning modules they can access quickly while on shift. For UK organisations, this approach helps improve consistency across locations and reduces friction in daily operations. Their use of AI also adds another layer, automating some routine tasks and supporting employees with real-time answers, which makes the customer-facing side of work a little easier.
נקודות עיקריות:
- Provides customer experience transformation services in the UK
- Platform designed for frontline teams in retail and similar sectors
- Combines communication, training, and task management in one system
- Uses AI to simplify work and support staff in real time
שירותים:
- Employee communication tools
- Mobile learning and microtraining solutions
- Task management and workflow optimisation
- AI-powered assistants for staff support
- Integration with existing enterprise systems
פרטי קשר ומדיה חברתית:
- אֲתַר אִינטֶרנֶט:
- Address: Smith Square No. 1, 77 Fulham Palace Road, London W6 8JA
- Phone: +44 (0)208 968 49 27
- LinkedIn: www.linkedin.com/company/yoobic
- Instagram: www.instagram.com/yoobic_
- Facebook: www.facebook.com/yoobicapp
מַסְקָנָה
Customer experience transformation in the UK is kind of a mixed bag, and that’s not a bad thing. Some teams lean heavy on tech, while others dig into process changes, and a lot of companies end up blending both. What matters is finding a partner that actually listens and adjusts, instead of just dropping in a one-size-fits-all fix.
If you’re in the middle of sorting this out, it’s worth thinking about where the friction shows up for your own customers. Sometimes it’s a clunky checkout, other times it’s support that takes too long to reply. UK firms in this space can help smooth those bumps out pretty quickly, but it’s not magic – it’s steady work that keeps building on itself. At the end of the day, the companies that stick with it usually see their customers stick around too.
Do you want me to also draft the body sections for the other companies in this article (like I did with A-listware) so the whole piece flows together naturally?
