Sentiment analysis is becoming a cornerstone of how UK businesses understand customers, employees, and wider public opinion. Beyond tracking simple positive or negative mentions, today’s tools use advanced natural language processing (NLP) and machine learning to uncover emotions, intent, and emerging trends across multiple channels – from surveys and reviews to social media and political discussions.
The best sentiment analysis companies in the UK combine these capabilities in easy-to-use platforms, helping organizations transform unstructured feedback into actionable insights. With features like multilingual text mining, real-time social listening, automated tagging, and customizable dashboards, these providers give decision-makers a clearer view of how their brand is perceived. This shifts sentiment analysis from a passive monitoring task into a proactive driver of strategy, customer experience, and reputation management in an increasingly data-driven marketplace.
1. כלי עבודה מובילים
At A-listware, we provide end-to-end software development and consulting services, supporting our clients through every stage of the digital product lifecycle. We focus on building applications that integrate seamlessly with existing systems, stay reliable under pressure, and remain easy to maintain in the long term. Beyond core engineering, we also take care of design, testing, and infrastructure to ensure that projects stay practical and manageable from start to finish.
In the UK, we work with organisations that want more than standard development. Our teams deliver data analytics, machine learning, and AI solutions that bring prescriptive insights into day-to-day business operations. This means embedding decision-support tools, recommendation engines, or optimisation models directly into enterprise platforms. By combining technical expertise with secure coding and flexible delivery models, we help UK businesses make better, data-driven decisions as part of their broader digital transformation.
נקודות עיקריות:
- פיתוח וייעוץ תוכנה במחזור מלא
- Data analytics, AI, and machine learning capabilities
- Cloud and on-premises integration
- Managed development teams for flexible scaling
- Emphasis on secure and maintainable solutions
שירותים:
- פיתוח תוכנה בהתאמה אישית
- Application support, testing, and QA
- פתרונות ניתוח נתונים ובינה מלאכותית
- עיצוב UX ו-UI
- IT consulting, infrastructure, and help desk
פרטי קשר:
- אֲתַר אִינטֶרנֶט: a-listware.com
- אֶלֶקטרוֹנִי: info@a-listware.com
- פייסבוק: www.facebook.com/alistware
- לינקדאין: www.linkedin.com/company/a-listware
- כתובת: סנט ליאונרדס-און-סי, TN37 7TA, בריטניה
- מספר טלפון: 44 (0)142 439 01 40+
2. TextRazor
TextRazor provides an API for extracting meaning from text. The platform focuses on entity extraction and linking, keyphrase extraction, and automatic topic tagging and classification. Classification options include industry taxonomies, which helps organize content for analysis at scale. Deep linguistic analysis covers relations, typed dependencies, and synonyms, supporting context-aware applications.
TextRazor runs in cloud or self-hosted setups, giving teams flexibility over deployment. Documentation and a demo support quick evaluation, while a knowledgebase of real-world facts underpins disambiguation. This stack can anchor feedback pipelines where classification and topics guide downstream sentiment workflows and insight discovery.
נקודות עיקריות:
- Entity extraction, disambiguation, and linking
- Keyphrase extraction and automatic topic tagging
- Classification to common industry taxonomies
- Relations, dependencies, and synonym analysis
- Cloud and self-hosted deployment options
שירותים:
- Text analysis API
- Documentation and demo environment
- Knowledgebase-backed language processing
- Implementation support through guides and examples
פרטי קשר:
- Website: www.textrazor.com
- Address: TextRazor Ltd. 86-90 Paul Street London EC2A 4NE
- Email: hello@textrazor.com
3. Chattermill
Chattermill provides a customer feedback analytics platform that unifies feedback from multiple channels and uses AI to surface insights. The system consolidates data from reviews, surveys, support conversations, and more, then applies instant tagging with themes and sentiment. Automatic alerts flag shifts in metrics and trends so teams can act on what matters.
Chattermill includes integrations with common CX and support tools, along with features to drill into drivers of metrics like NPS, CSAT, or CES. Charts, summaries, and anomaly detection help prioritize issues and track changes over time. A trust center covers security and compliance needs for enterprise deployments.
נקודות עיקריות:
- Unified feedback data across channels
- AI tagging with themes and sentiment
- Anomaly detection and automatic alerts
- Trend analysis tied to CX metrics
- Broad integrations with CX and survey tools
שירותים:
- Customer feedback analytics
- Support data analytics
- Product experience analytics
- Social CX analytics
- Speech analytics
- Integrations and implementation guidance
פרטי קשר:
- Website: chattermill.com
- LinkedIn: www.linkedin.com/company/chattermill
- Address: Chattermill Analytics Limited,68 Hanbury St, London, E1 5JL, United Kingdom
- Facebook: www.facebook.com/chattermillAI
- Twitter: x.com/chattermillAI
4. SentiSum
SentiSum provides an AI-native voice of customer platform designed to scan conversations and feedback in real time. The platform consolidates inputs from support tickets, chats, calls, reviews, and surveys, then analyzes topics and issues to highlight what is happening now. Alerts surface unexpected changes so problems can be addressed before they spread.
SentiSum emphasizes quick setup and straightforward access to insights, aiming for adoption across teams. Available modules span support ticket analytics, feedback analytics, speech analytics, CSAT analytics, and social monitoring. Integrations connect to common service desks and survey tools to keep analysis in one place.
נקודות עיקריות:
- Real-time scanning of customer conversations
- Unified view across reviews, support, calls, and surveys
- Alerts for unexpected issues and shifts
- Focus on quick setup and broad adoption
- Modules for tickets, speech, CSAT, and social monitoring
שירותים:
- Support ticket analytics
- Feedback analytics AI
- Speech analytics
- CSAT analytics
- Social monitoring AI
- Integrations with service desks and survey platforms
פרטי קשר:
- Website: www.sentisum.com
- LinkedIn: www.linkedin.com/company/6458920
- Phone Number: +44 (0) 207 859 4079
- Email: contact@sentisum.com
5. Mackman Research
Mackman Research is a UK-based agency focused on market research. The company has experience across both public and private sectors, using surveys, interviews, and analysis to understand customer behaviors and perceptions. Projects range from B2B research and competitor analysis to customer satisfaction studies and NPS surveys. Their work often involves combining quantitative and qualitative methods to provide practical findings for decision-making.
The agency applies approaches such as telephone surveys, online questionnaires, and focus groups. Qualitative research methods are used to uncover motivations and attitudes, while desk research supports evidence gathering from secondary data. By offering tailored methods, the team helps organizations refine strategy, test solutions, and track customer loyalty.
נקודות עיקריות:
- Full-service market research agency
- Experience in B2B, consumer, and social research
- Methods covering quantitative and qualitative approaches
- Accredited by the Market Research Society
- Sector expertise spanning education, healthcare, finance, and more
שירותים:
- Customer research and satisfaction surveys
- Brand perception and loyalty analysis
- B2B market research
- Net Promoter Score surveys
- Telephone, online, and focus group research
- Desk research and competitor analysis
פרטי קשר:
- Website: www.mackmanresearch.co.uk
- LinkedIn: www.linkedin.com/company/mackman-research
- Address: Meadow House 1 Meadow Lane Sudbury, Suffolk CO10 2TD
- Phone Number: 01787 388038
- Twitter: x.com/MackmanResearch
- Email: customerservice@mackmanresearch.co.uk
6. Rankraze
Rankraze operates as a digital marketing company with services that cover a wide range of online promotion and content support. Founded in 2016, the agency has delivered work for businesses of different sizes, providing solutions for establishing and expanding digital presence. The company is based in London with an international footprint across several regions.
Their service portfolio spans search, content, branding, and media production. This includes SEO, PPC, influencer campaigns, and reputation management, alongside web design, app development, and hosting. The agency also supports multimedia production through video, animation, and AR/VR development, giving clients multiple options for customer engagement.
נקודות עיקריות:
- Multi-channel digital marketing focus
- Active in SEO, PPC, and content writing
- Capabilities in branding and reputation management
- Multimedia services including video and animation
- Offices and delivery teams across multiple countries
שירותים:
- SEO and PPC campaign management
- Content writing and digital strategy
- Online reputation management
- Web design and mobile app development
- Video production and AR/VR solutions
- Web hosting and analytics
פרטי קשר:
- Website: rankraze.uk
- Address: Capital Office, 124 City Road, London, EC1V 2NX
- Phone Number: +44-7404 979307
- Facebook: www.facebook.com/Rankraze
- Twitter: x.com/rankraze
- Instagram: www.instagram.com/rankraze
- Email: info@rankraze.co.uk
7. Vertical Leap
Vertical Leap is a UK search marketing agency that emphasizes evidence-based approaches. Established in 2001, the company supports brands across industries with SEO, PPC, and content strategies. The agency combines automation with specialist expertise to manage campaigns at scale, aiming for improved visibility and measurable outcomes.
The service model integrates both technical and creative work. This includes SEO audits, keyword targeting, paid advertising, conversion optimization, and digital PR. Additional offerings cover content creation, web design, and analytics, giving businesses a complete set of options for digital presence and growth.
נקודות עיקריות:
- Established search marketing agency with long track record
- Focus on data-led campaign management
- Recognized as a Google Premier Partner
- Services across SEO, PPC, content, and CRO
- Experience with clients in multiple industry sectors
שירותים:
- SEO audits, research, and optimization
- PPC campaign design and management
- אופטימיזציה של שיעור המרה
- Content marketing and digital PR
- Website design and build
- ניתוח נתונים ודיווח
פרטי קשר:
- Website: www.vertical-leap.uk
- LinkedIn: www.linkedin.com/company/vertical-leap
- Address: 1000 Lakeside North Harbour, Cosham, Portsmouth, PO6 3EN
- Phone Number: +44 020 7803 3400
- Facebook: www.facebook.com/VerticalLeapSearch
- Twitter: x.com/verticalleap
- Instagram: www.instagram.com/verticalleapuk
- Email: info@vertical-leap.uk
8. SmartSurvey
SmartSurvey is a UK-based survey platform built for collecting and analyzing feedback across multiple channels. The system includes features for creating surveys with custom branding, advanced logic, and branching options. Feedback can be gathered through email, SMS, web links, and popups, ensuring responses reach audiences in different contexts. Reporting tools include dashboards, filtering, and exports, making results easy to share and review.
The platform integrates with external systems such as CRMs and helpdesks through APIs and native connectors. Analysis features include AI-powered text and sentiment analysis, automatic categorization, and word clouds for open-text responses. SmartSurvey also offers managed services and consumer panels, giving organizations flexibility in how research projects are designed and executed.
נקודות עיקריות:
- AI-powered text and sentiment analysis
- Multi-channel survey distribution
- Custom branding and survey design tools
- Dynamic dashboards and reporting options
- GDPR, HIPAA, and CCPA compliance with UK-based data hosting
שירותים:
- Survey and form creation
- Open-text and sentiment analysis
- Managed survey design and deployment
- Consumer panels for targeted research
- Integrations with CRMs and external systems
- Support via chat, email, and phone
פרטי קשר:
- Website: www.smartsurvey.co.uk
- LinkedIn: www.linkedin.com/company/smartsurvey
- Address: Basepoint Business Centre, Oakfield Close, Tewkesbury, Gloucestershire, GL20 8SD, United Kingdom
- Phone Number: +44 (0)1684 342 400
- Facebook: www.facebook.com/SmartSurveyUK
- Twitter: x.com/SmartSurvey
9. DSP
DSP is a UK-based managed service provider specializing in database and cloud platforms. The company delivers consulting, implementation, and managed services across Oracle, Microsoft, and multi-cloud environments. Core capabilities include database support, migration, and modernization, along with services for performance tuning and optimization.
Alongside database management, DSP provides solutions in analytics, business intelligence, and machine learning. This allows organizations to extend use cases beyond traditional IT support into areas such as predictive modeling or customer feedback analysis. Offices in London, Leeds, Derby, and Dublin support delivery across the UK and internationally.
נקודות עיקריות:
- Specialist in Oracle and Microsoft database platforms
- Expertise in hybrid, on-premises, and cloud environments
- Services spanning consulting, migration, and managed support
- Experience in analytics, BI, and machine learning
- UK and international delivery network
שירותים:
- Database managed services
- Consulting and advisory support
- Cloud migration and modernization
- Analytics, BI, and machine learning solutions
- Performance optimization and security services
פרטי קשר:
- Website: www.dsp.co.uk
- LinkedIn: www.linkedin.com/company/dspglobal
- Address: DSP 70 Gracechurch Street, London EC3V 0HR
- Phone Number: +44 (0)203 880 1686
- Twitter: x.com/dsp_uk
- Email: enquiries@dsp.co.uk
10. Demoxis
Demoxis is a civic technology platform designed to connect public voices with decision-making. The system focuses on capturing feedback from citizens and translating it into structured insight for use in political and civic processes. Its stated aim is to support communication, improve transparency, and help leaders act on issues that matter to their communities.
The platform is built with an AI-powered approach that processes public input into usable data for councils, members of parliament, and other institutions. By presenting trends and concerns in a structured way, it gives leaders an overview of shifting priorities beyond traditional channels such as social media. While details are still being developed, the service is positioned as a tool for both local and national decision-makers.
נקודות עיקריות:
- AI-powered platform for civic engagement
- Transforms citizen input into structured insights
- Focus on communication, transparency, and trust
- Built to support both local and national government needs
- Early-stage platform with further details pending
שירותים:
- Public input collection and processing
- Insight generation for civic leaders
- Tools for monitoring shifting priorities
- Secure platform design for sensitive data
- Engagement support for MPs, candidates, and councils
פרטי קשר:
- Website: demoxis.ai
- LinkedIn: www.linkedin.com/company/demoxis
- Twitter: x.com/Demoxis_AI
מַסְקָנָה
Sentiment analysis in the UK spans a wide spectrum of approaches, from survey platforms that integrate AI-driven text analytics, to research agencies that apply qualitative and quantitative methods, to managed service providers extending database and machine learning capabilities. Tools like SmartSurvey make it easier to capture and process open-text feedback at scale, while agencies such as Mackman Research apply structured research to uncover motivations and perceptions. Providers like DSP add another layer by enabling advanced analytics within broader data management services, and emerging platforms like Demoxis point toward new civic applications of sentiment tracking and insight generation.
Together, these examples highlight how sentiment analysis is no longer confined to one industry or method. Whether the goal is to refine customer experience, guide public policy, or modernize enterprise data environments, UK-based platforms and services are shaping practical ways to turn feedback into usable knowledge.
