JD Edwards rarely stays “standard” for long. Most environments end up with custom reports, bespoke workflows, integrations to other systems, and a handful of business rules that only make sense inside that company. That’s where customer-specific support matters.
The companies listed below focus on customer-specific JD Edwards support in the USA. In plain terms, that means they don’t just answer tickets – they work with the reality of how a particular JDE setup is built and used. Some lean more functional (finance, distribution, manufacturing). Others lean technical (CNC, performance tuning, interfaces, custom objects). The best ones can bridge both without making every request feel like a mini project.
Use the list to shortlist partners that match the shape of the environment – how customized it is, how many integrations it has, and how much internal bandwidth exists to manage JDE day to day.
1. A-Listware
A-listware mainly works as a software development and consulting provider that also supports Oracle JD Edwards environments across the USA. Our JD Edwards work is framed as ongoing customer specific support that fits around a client’s existing setup, including both cloud-based and on-premises environments, with support tasks handled alongside internal teams rather than in isolation.
In practice, we describe our JD Edwards involvement as a mix of day-to-day assistance and longer-term maintenance work. That includes keeping environments stable, helping with updates, supporting infrastructure and operations, and stepping in for modernization or integration tasks when needed.
Wichtigste Highlights:
- Oracle JD Edwards support and consulting for US-based teams
- Support for both cloud and on-premises setups
- Coverage that can include help desk and ongoing IT support
- Work that spans maintenance, updates, and environment improvements
- Team extension model with focus on coordination and communication
Dienstleistungen:
- Technische und funktionale Unterstützung für JD Edwards
- ERP modernization and integration support
- Verwaltung von Clouds und Infrastrukturen
- Helpdesk und verwaltete IT-Dienste
- Testing, cybersecurity, and data analytics support
Kontakte:
- Website: a-listware.com
- E-Mail: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Anschrift: North Bergen, NJ 07047, USA
- Telefon Nummer: +1 (888) 337 93 73
2. Corning Data
Corning Data is clearly managed services and operations-first. If a company is tired of late-night firefights, this is the kind of support model they describe – 24/7 coverage, ticket triage, and SLAs, with senior functional and technical people handling incidents.
Their site keeps coming back to the same real pain points: unplanned outages, slow response times, and failed batches that block shipping, billing, or close. They also talk about performance reviews and structured testing for changes, so a normal deliverable is a short list of bottlenecks and risks, plus a controlled plan for tuning or enhancements without breaking production. Regulated environments come up too, with controlled access and documentation as part of the work.
What they usually handle:
- 24/7 helpdesk with incident triage and SLAs
- Senior functional and technical support coverage
- Performance reviews to identify bottlenecks and risks
- Structured testing for enhancements and configuration changes
Kontakte:
- Website: corningdata.com
- LinkedIn: www.linkedin.com/company/corning-data-services
- Twitter: x.com/corningdata
- Facebook: www.facebook.com/CorningData
- Anschrift: 421 Fayetteville Street, Suite 1100, Raleigh, NC 27601
- Telefon: 877-807-7702
3. Spinnaker-Unterstützung
Spinnaker Support is for teams that want to keep their current JD Edwards environment running without being pushed into a vendor upgrade cycle. The focus is third-party support for EnterpriseOne and World, with engineers working issues directly instead of routing everything through a portal workflow.
A common situation here is “we’re stable, customized, and not moving platforms this year – but we still need real support.” The practical deliverable is steady issue resolution and operational coverage, plus consulting or managed services when the client wants more than break-fix support.
Where they’re strongest:
- Third-party support alternative for JD Edwards
- Coverage across EnterpriseOne and World releases
- Engineering-led support model rather than portal-based handling
- Managed services available to augment teams or take full responsibility
- Consulting offered alongside support for longer-term planning
Kontakte:
- Website: www.spinnakersupport.com
- E-Mail: info@spinnakersupport.com
- LinkedIn: www.linkedin.com/company/spinnaker-support
- Twitter: x.com/spinnakersupprt
- Facebook: www.facebook.com/spinnakersupportservices
- Anschrift: 5445 DTC Parkway, Suite 850, Greenwood Village, CO 80111
- Telefon: +1 877 476 0576
4. Rimini-Straße
Rimini Street operates like a large third-party support shop, and JD Edwards is part of that bigger support portfolio. For JDE customers, the notable detail is that their support scope is described as covering customizations, not only standard functionality, and they mention a dedicated primary support engineer model.
What that means in day-to-day terms is fewer “that’s out of scope” dead ends when an issue sits inside custom logic or a heavily tailored process. Typical tickets in this world are ugly ones: recurring production issues, complex module behavior, or something that keeps breaking during critical periods. The output is usually a support structure with a named engineer, response expectations, and coverage that includes the customized parts of the environment.
Typical support focus:
- Third-party support for JD Edwards as an alternative to vendor support
- Support scope includes customizations and complex issues
- Dedicated support engineer model supported by a larger team
- Coverage for EnterpriseOne, World, and CNC areas
- Managed services and consulting available alongside support
Kontakte:
- Website: www.riministreet.com
- E-Mail: pr@riministreet.com
- Instagram: www.instagram.com/riministreet
- LinkedIn: www.linkedin.com/company/rimini-street
- Twitter: x.com/riministreet
- Facebook: www.facebook.com/RiminiStreet
- Anschrift: Rimini Street, Inc. 1700 South Pavilion Center Drive, Suite 330 Las Vegas, Nevada 89135
- Telefon: +1-702-839-9671
5. GSI
GSI lists the kind of work that usually piles up in a JD Edwards backlog: upgrades, migrations, CNC, orchestrations, reporting, integrations, security, database administration, and cloud/hosting options. It reads like a team that gets called when the request is too specific for a generic support line – or when the internal team just doesn’t have enough hours to cover everything.
A typical scenario is integration-heavy support: an EDI or middleware connection breaks, a package build or patch shifts something, and suddenly orders or reporting stop lining up. Another common deliverable in their mix is an assessment style output (upgrade planning, cloud value assessment, business value assessment) that turns “we should modernize” into a sequence of steps tied to the actual environment.
What they can take on:
- JD Edwards managed services (app, dev, CNC)
- Implementations, upgrades, and migrations
- Orchestrator services and training
- Integrations, middleware, EDI, reports, and forms support
- Security services and database administration
- Cloud and hosting support
- Assessments and project recovery services
Kontakte:
- Website: getgsi.com
- E-Mail: sales@getgsi.com
- Instagram: www.instagram.com/get_gsi
- Twitter: x.com/GSIInc
- Facebook: www.facebook.com/GSIInc1
- Adresse: 6595 Roswell Rd Ste G PMB 4003, Atlanta, GA, 30328
- Telefon: (855)-474-4377
6. Briteskies
Briteskies leans into problem-solving more than ticket-churning. Their language is about roadblocks: support, upgrades, migrations, implementations, and the procedural stuff that slows projects down even when the system is technically “up.” They also call out both EnterpriseOne and World, which is useful for companies carrying older pieces they can’t just turn off.
One clear angle is integration work tied to commerce. If the pain is “JDE does not play nicely with what we sell through,” their scope includes eCommerce integration and support around those workflows. The deliverable is often a working connection plus process adjustments so orders, inventory, and customer data don’t require constant manual cleanup.
Common workstreams:
- EnterpriseOne and World support included
- Managed services and consulting for ongoing work
- Project support for upgrades, migrations, and implementations
- eCommerce integration included as a core service area
- Industry context called out across operations-heavy sectors
Kontakte:
- Website: www.briteskies.com
- LinkedIn: www.linkedin.com/company/briteskiesllc
- Twitter: x.com/BriteskiesCle
- Facebook: www.facebook.com/Briteskies
- Anschrift: 2658 Scranton Road, Suite 3, Cleveland, Ohio 44113
- Phone: 216-369-3600
7. EPIQ Infotech
EPIQ Infotech is CNC-focused, and they don’t hide it. Their page is full of the stuff CNC teams actually deal with: monitoring, outages, errors, system maintenance, and keeping EnterpriseOne administration predictable. If the environment feels fragile, they’re talking to that audience.
A very normal ticket in their world is “something failed overnight and nobody knows why” – a batch, an error, a system malfunction that creates downtime. They emphasize documented processes and SLAs, so the tangible output is not just the fix, but a repeatable way to track, report, and prevent the same class of issues. They also mention configuration and development as part of support, which fits customer-specific setups where fixes often require small changes, not only troubleshooting.
Support Scope:
- JD Edwards EnterpriseOne CNC managed services
- Application monitoring and support
- Help desk support and issue resolution
- System maintenance and environment administration
- Configuration support and optimization
- JDE development support
Kontakte:
- Website: epiqinfo.com
- E-Mail: sales@epiqinfo.com
- LinkedIn: www.linkedin.com/company/epiq-softech
- Twitter: x.com/epiqinfotech
- Facebook: www.facebook.com/epiqinfotech
- Anschrift: 17777, Center Court Drive N., Suite 600, Cerritos, CA, USA 90703
- Telefon: +1 (424)-259-3747
8. Rote Messe
Redfaire is the most cloud-linked entry in the list. Their JD Edwards support sits alongside Oracle Cloud Infrastructure migration work, plus consulting for upgrades, code current efforts, and orchestrations. For teams trying to run JDE across regions, they also push a “global network with local delivery” model.
One grounded detail from their site is product development specifically for JD Edwards. They talk about JD Edwards add-ons built with the native toolset, aimed at reporting and data management. A common deliverable here is not only support coverage, but an extension or automation layer that reduces manual work inside the ERP without bolting on random complexity.
Day-to-day coverage tends to include:
- Global JD Edwards support and technical management
- Consulting for upgrades, code current, and orchestrations
- OCI migration services for JD Edwards and related workloads
- JD Edwards-specific product development and add-ons
- International rollout support through a partner network
Kontakte:
- Website: www.redfaire.com
- E-Mail: sales@redfaire.com
- LinkedIn: www.linkedin.com/company/redfaire
- Anschrift: 2810 N. Church St., PMB 35331 Wilmington, Delaware 19802-4447
- Telefon: +1 (513) 842-8506
9. Terillium
Terillium reads like the “call us and we’ll cover the whole environment” option, including World, not just EnterpriseOne. Their managed services menu is detailed: functional support, CNC and database services, development and integrations, monitoring, backups, and upgrade planning. They even get specific about CNC tasks like security patching and maintenance work.
The part that feels most practical is their support model description – hours-based, case-by-case, with rollover hours and no long-term contract requirement mentioned. That’s a concrete setup, and it tends to fit teams that need real coverage but don’t want to overbuy. Typical tickets range from end-user functional issues to CNC maintenance work like backups, patching, package-related tasks, or performance troubleshooting.
Abdeckungsbereiche:
- Funktionelle und technische Unterstützung für JD Edwards
- CNC services and database support
- Development and integrations support
- Systemüberwachung und Leistungsoptimierung
- Disaster recovery and backup support
- Upgrade and migration support
- Continuous improvement and process support
- Schulung für JDE-Tools und Berichterstattung
Kontakte:
- Website: terillium.com
- E-Mail: info@terillium.com
- Twitter: x.com/terillium
- LinkedIn: www.linkedin.com/company/terillium
- Anschrift: 201 E. Fifth St, Suite 2700 Cincinnati, Ohio 45202
- Telefon: 513-621-9500
10. Kreisförmige Kante
Circular Edge puts JD Edwards inside a wider Oracle consulting portfolio, so their support often shows up when JDE has to connect to other business systems. Their examples and testimonials mention CNC and functional support, tools upgrades, migrations, and integrations like CRM and CPQ connecting back into JDE.
Their “Smart Help” model is worth calling out because it’s specific: scale support up and down and pay for time used. In real terms, that fits transition periods – an upgrade, a hosting move, a stretch where the internal team needs extra CNC coverage, then a return to normal. The deliverable is usually targeted help (CNC, functional, development) tied to a project milestone, not an endless vague retainer.
What stands out in their scope:
- JD Edwards support combined with broader Oracle and cloud consulting
- CNC and functional support both mentioned
- Flexible “Smart Help” scaling model described
- Project work often includes tools upgrades and migrations
- Integration work around adjacent business systems
Kontakte:
- Website: www.circularedge.com
- E-Mail: contact@circularedge.com
- LinkedIn: www.linkedin.com/company/circular-edge
- Anschrift: Circular Edge LLC - USA 399 Campus Drive, Suite # 102 Somerset, NJ 08873
- Telefon: 1-877-533-0002
11. Cyret Techologies
Cyret Technologies takes a process-heavy, repeatable support approach. Their message is basically: one provider, documented processes, a follow-the-sun model, and a knowledge base so recurring issues are solved faster the second time. It’s not glamorous, but it’s how support teams stop re-living the same outage every month.
Their JD Edwards list is concrete: CNC, functional apps, incident and problem management, integrations and extensions, ESUs, patches, package builds, database management, security, and reporting tools like One View and BI Publisher. A common ticket here is “apply the patch, rebuild the package, make sure nothing broke, and document what changed.” Their deliverable style leans toward predictable handling: issue routed to the right specialist, tracked through the system, and added to the repository for reuse.
What’s included:
- JD Edwards managed support for EnterpriseOne and World
- CNC support and functional application support
- Verwaltung von Vorfällen und Problemen
- Integrations and extensions support
- ESUs, patches, and package builds
- Business process optimization support
- Database management and security
- Reporting support (One View, BI Publisher, OBIEE)
- Support for cloud-hosted JD Edwards systems
- Off-hours and peak-period support
Kontakte:
- Website: www.cyret.com
- E-Mail: info@cyret.com
- Instagram: www.instagram.com/cyret_technologies
- LinkedIn: www.linkedin.com/company/cyret-technologies
- Twitter: x.com/cyrettechnolog1
- Facebook: www.facebook.com/CyretTechnologies
- Address: 10687 Gaskins Way, Suite 200, Manassas,VA 20109 USA
- Telefon: +1 (703) 365 9599
12. SmarterCommerce
SmarterCommerce is the odd one out in a good way – they come from commerce, payments, and retail, and JD Edwards is the system they connect everything back to. Their focus is keeping customer, product, pricing, inventory, and payment data consistent across channels, so the ERP isn’t fighting the storefront or the point of sale.
A typical scenario is a business running multiple selling channels where JD Edwards connectivity is fragile or partial. The deliverable is a working, automated connection between commerce systems and JDE, plus ongoing support so it doesn’t degrade into manual fixes when something changes in the checkout flow, product catalog, or payment setup.
Core strengths:
- JD Edwards-connected commerce, payments, and retail focus
- Cross-channel data consistency is a core theme
- Implementation and configuration paired with ongoing support
- Automation focus to reduce integration overhead
- Coverage includes ecommerce, retail, call center, and payments
Kontakte:
- Website: www.smartercommerce.net
- E-Mail: solutions@smartercommerce.net
- LinkedIn: www.linkedin.com/company/smartercommerce
- Twitter: x.com/SmarterCommerce
- Adresse: 11455 SW 40th Street Suite 144 Miami, FL 33165, US
- Phone: +1 (305) 567-3188
Abschließende Überlegungen
JD Edwards support gets customer-specific fast because most setups are not clean or standard anymore. Custom reports, integrations, and small business rules pile up over time, and support has to deal with that reality, not an ideal version of the system.
This list covers different styles of help – some are CNC and operations-heavy, some lean into upgrades and projects, others focus on integrations or commerce. The simple way to shortlist is to look at what breaks most often in the environment, and what the internal team cannot realistically cover every week.
