Sentiment analysis has become a vital tool for businesses aiming to understand customer opinions and market trends. In the USA, several top-tier companies specialize in transforming raw text data into clear emotional intelligence. These firms help brands monitor social media, enhance customer experience, and drive smarter decisions using advanced natural language processing (NLP) and AI-driven tools.
1. A-Listware
We provide software development and consulting services to companies across the USA, including solutions that support sentiment analysis initiatives. Our teams specialize in building custom applications and data-driven platforms that enable organizations to analyze customer sentiment from social media, surveys, reviews, and other unstructured data sources. We integrate machine learning and natural language processing (NLP) to extract emotional insights and help teams make better business decisions.
By working closely with enterprise clients, startups, and SMBs, we help implement tailored sentiment analysis capabilities into larger analytics workflows or as standalone solutions. Our teams can support projects from development to deployment, offering cloud integration, secure infrastructure, and scalability. We also assist in augmenting existing teams with AI and NLP engineers who have experience working on real-time feedback systems and large-scale data pipelines.
Key Highlights:
- Custom development of sentiment analysis tools and platforms
- Experience in data analytics and AI implementation
- Strong focus on scalable, secure, and responsive solutions
- Flexible engagement models for team augmentation and outsourcing
- Technical expertise in Python, ML, NLP, and data infrastructure
Services:
- Custom Software Development
- Data Analytics and Visualization
- Machine Learning and AI Engineering
- Sentiment Analysis Integration
- Software Consulting and Team Augmentation
- Cloud Application Development
- IT Infrastructure Management
- QA and Testing Services
Contact Information:
- Website: a-listware.com
- Email: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: North Bergen, NJ 07047, USA
- Phone Number: +1 (888) 337 93 73
2. Authenticx
Authenticx is a U.S.-based company that provides sentiment analysis solutions designed specifically for the healthcare industry. They focus on analyzing unsolicited customer interaction data across phone calls, emails, and chat messages. Their approach allows organizations to uncover key trends, concerns, and customer experiences by using AI and natural language understanding (NLU) to interpret the emotional tone and content of customer communications. This helps healthcare organizations better understand the reasons behind patient or customer interactions without relying on traditional survey data.
Their platform enables the aggregation of large volumes of interaction data from various sources and presents these insights in a single, unified view. By analyzing this data at scale, they help teams identify root causes of customer frustration, reduce unnecessary inbound calls, and monitor performance across call centers. Authenticx supports real-time and ongoing analysis, allowing healthcare providers, payers, and life sciences companies to adapt to changing customer needs, recognize recurring patterns, and take informed action based on both qualitative and quantitative feedback.
Key Highlights:
- AI-powered sentiment analysis tailored for healthcare conversations
- Aggregates data from voice, email, and text channels
- Enables real-time trend monitoring across customer interactions
- Focus on unsolicited feedback for unbiased insights
- Supports performance evaluation of contact centers
Services:
- Sentiment analysis from voice and text-based interactions
- Conversational analytics
- Unsolicited feedback aggregation
- Real-time data processing and insight generation
- Dashboards for tracking trends and call center performance
- Integration with existing telephony and communication systems
Contact Information:
- Website: authenticx.com
- Facebook: www.facebook.com/beauthenticx
- LinkedIn: www.linkedin.com/company/authenticx
- Instagram: www.instagram.com/be_authenticx
3. Medallia
Medallia offers a sentiment analysis solution as part of its AI-powered text analytics platform. Their system is built to process large volumes of unstructured data from various channels such as surveys, emails, chat messages, social media, and customer conversations. The platform uses natural language understanding (NLU) to analyze emotions, intent, and sentiment in real time. This enables organizations to detect emerging trends, uncover missed opportunities, and prioritize actions based on insights drawn from customer and employee interactions.
Their solution supports multiple industries and is designed for scalability and cross-functional use. Users across departments can access real-time analytics, receive automated alerts based on sentiment shifts, and generate actionable insights using customizable KPIs. Medallia combines out-of-the-box language models with low-code tools, allowing teams to build topic models suited to their specific needs. The platform is built to handle multilingual requirements and integrates with existing workflows to support alerting, coaching, and support ticket prioritization.
Key Highlights:
- Real-time sentiment analysis across multiple communication channels
- Natural language understanding for emotion, effort, and intent detection
- Out-of-the-box and customizable topic models
- Multilingual support for global data processing
- Integrates with alerting, coaching, and support workflows
Services:
- Sentiment and emotion analysis from unstructured text
- Text analytics across voice, email, chat, and social media
- AI-driven topic modeling
- Real-time trend detection and alert generation
- Custom KPI development and analytics dashboards
- Workflow integration for contact center and employee feedback systems
Contact Information:
- Website: www.medallia.com
- Facebook: www.facebook.com/MedalliaInc
- Twitter: x.com/medallia
- LinkedIn: www.linkedin.com/company/medallia-inc.
- Address: 6220 Stoneridge Mall Rd Floor 2 Pleasanton, CA 94588 USA
- Phone: 877-392-2794
4. Mailchimp
Mailchimp provides sentiment analysis capabilities as part of its broader CRM and marketing tools suite. Their sentiment analysis approach leverages natural language processing (NLP) techniques to classify emotional tones in customer communications, categorizing responses as positive, negative, or neutral. These insights help businesses refine their messaging strategies and make more informed decisions based on how customers perceive brand communications across various channels.
Mailchimp supports multiple sentiment analysis methods, including rule-based systems, machine learning models, and hybrid approaches. This enables businesses to analyze customer feedback from surveys, reviews, social media, and customer service interactions. Aspect-based sentiment analysis is also used to identify how customers feel about specific product features, helping guide product development and marketing adjustments. Mailchimp’s solution emphasizes integration with customer feedback systems, allowing organizations to automatically score and prioritize responses at scale.
Key Highlights:
- NLP-based sentiment classification into positive, negative, or neutral
- Supports rule-based, machine learning, and hybrid sentiment models
- Aspect-level analysis for product and service feedback
- Emphasis on context and emotion detection in language
- Integration with customer service, surveys, and social media monitoring
Services:
- Sentiment analysis of customer messages and feedback
- Social media sentiment tracking
- Product feedback sentiment via aspect-based analysis
- Integration with customer feedback systems and CRM tools
- Market and competitor sentiment analysis
- Emotion and tone detection in marketing communications
Contact Information:
- Website: mailchimp.com
- Facebook: www.facebook.com/mailchimp
- Twitter: x.com/Mailchimp
- LinkedIn: www.linkedin.com/company/mailchimp
- Address: 21650 Oxnard Street Suite #2200 Woodland Hills, CA 91367
- Phone: 818-936-7800
5. Clickworker
Clickworker offers human-powered sentiment analysis services that focus on delivering highly accurate and context-aware evaluations of customer sentiment across various content types. Unlike fully automated tools, Clickworker leverages its global crowd of over 6 million freelancers to manually assess and tag sentiment in texts, images, videos, audio recordings, and social media posts. This approach ensures high accuracy, particularly in recognizing nuances like sarcasm, spelling errors, and cultural context.
Clickworker’s sentiment analysis is especially well-suited for projects requiring customized criteria and scalable throughput. Each analysis task is completed by multiple workers and validated using a “majority decision” quality assurance method. Additionally, Clickworker supports API integrations for seamless data delivery and provides managed services with dedicated project managers who oversee the entire process. The company is often used for R&D, AI training data collection, and marketing performance assessments.
Key Highlights:
- Human-based sentiment analysis for high contextual accuracy
- Supports text, image, audio, and video content
- Multi-worker majority voting system for quality control
- API integration and managed service options
- Suitable for social media monitoring, PR campaigns, product feedback
Services:
- Sentiment tagging of reviews, customer interactions, and social posts
- Social media monitoring and product launch sentiment tracking
- Image/video/audio tagging for mood and emotion detection
- Training data generation for machine learning sentiment models
- Surveys and market research integration
- Project-specific language, style, and format customization
Contact Information:
- Website: www.clickworker.com
- E-mail: sales@clickworker.com
- LinkedIn: www.linkedin.com/company/clickworker
- Address: 2 Park Avenue, 20th Floor New York, NY 10016 USA
- Phone: +1 (212) 878-6686
6. Observe.AI
Observe.AI is a leading AI-driven platform for contact centers that uses advanced voice intelligence to transform customer interactions, automate processes, and enhance agent performance. It offers a unified solution that covers real-time assistance, post-interaction analytics, and AI-powered agents, making it a strong contender for organizations seeking scalable and actionable sentiment analysis within customer communications.
Observe.AI’s sentiment capabilities are part of its Post-Interaction AI suite, where it analyzes voice and text-based interactions to extract Voice of the Customer (VoC) insights. This enables organizations to track customer sentiment, engagement drivers, and service quality in real-time. The platform also supports automated quality assurance, highlighting risk areas and coaching opportunities through emotion, tone, and behavior detection across conversations.
Key Highlights:
- Customer calls are automatically analyzed for sentiment
- Combines sentiment with operational KPIs like CSAT, NPS, and call containment
- Real-time agent assist and next-best action suggestions
- Smart summarization, compliance monitoring, and agent coaching
- Secure integrations with major enterprise tech stacks
- Supports hybrid automation: VoiceAI Agents and seamless human handoffs
Services:
- Voice and text sentiment analysis at scale
- Post-call insights for QA, compliance, and training
- Real-time coaching with AI-driven suggestions
- Autonomous customer interactions via AI agents
- Enterprise-level data security and privacy compliance
Contact Information:
- Website: www.observe.ai
- Twitter: x.com/observeAI
- LinkedIn: www.linkedin.com/company/observeai
- Address: 275 Shoreline Drive Suite #450 Redwood City, CA
7. Lexalytics
Lexalytics, an InMoment company, provides natural language processing tools that support sentiment analysis across a variety of data sources. Their sentiment analysis technology is designed to classify text as positive, negative, or neutral, helping organizations understand customer perception and intent from unstructured content. The company supports deployment across multiple environments, including on-premise and cloud-based infrastructure, making it suitable for businesses with varying privacy and scalability requirements.
Lexalytics offers several core products tailored to different use cases. These include Salience for on-premise NLP, Semantria for cloud-based analysis via API, and Spotlight for storage and visualization. Their system can handle multiple languages and includes tools to fine-tune sentiment detection based on specific industry needs like retail, pharma, hospitality, and more. Their offering is designed for data scientists and developers who need precise control over sentiment and contextual analysis.
Key Highlights:
- Classifies sentiment as positive, negative, or neutral
- Supports on-premise, cloud, and hybrid deployment
- Custom tuning options for entities, topics, and taxonomies
- Industry-specific sentiment tuning via pre-built configurations
- Micromodel support for unique data challenges
Services:
- Sentiment analysis and intention detection
- Entity extraction and document categorization
- Salience NLP engine for full text analytics control
- Semantria API for cloud-based sentiment analysis
- Spotlight for managing and visualizing unstructured data
- Custom NLP and machine learning model development
- Industry-specific NLP configuration packs
Contact Information:
- Website: www.lexalytics.com
- Facebook: www.facebook.com/pages/Lexalytics
- Twitter: x.com/lexalytics
- LinkedIn: www.linkedin.com/company/lexalytics
- Address: 10355 South Jordan Gateway Suite 600 South Jordan, UT 84095
- Phone: 1-800-530-4251
8. TangoEye
TangoEye is a technology company offering retail analytics solutions that use artificial intelligence and computer vision to extract insights from existing CCTV camera systems. Their tools are developed to help brick-and-mortar retailers understand in-store customer behavior, monitor missed sales opportunities, and improve conversion rates. The platform analyzes real-time video feeds to provide metrics such as footfall counts, shopper demographics, and customer movement within store zones.
The company focuses on helping retailers identify performance gaps and optimize store operations without requiring new hardware. By integrating with current surveillance infrastructure, TangoEye enables detailed monitoring of shopper interactions and staff effectiveness. Their solutions support traffic analysis, zone-level behavior mapping, sales funnel visibility, and infrastructure monitoring. These features allow retailers to better understand customer journeys and take data-informed actions to improve in-store outcomes.
Key Highlights:
- Uses existing CCTV infrastructure for analysis
- Identifies bounced, converted, and missed-sale customers
- Zone-wise traffic heatmaps and dwell-time tracking
- Demographic breakdown by age and gender
- Infrastructure monitoring for store camera uptime
- No new hardware installation required
Services:
- Footfall analytics and visitor segmentation
- In-store customer movement and dwell time tracking
- Sale opportunity tracking and conversion analysis
- Real-time infrastructure health monitoring
- Dashboard-based reporting on store performance metrics
- Visual heatmaps and demographic-based reporting
Contact Information:
- Website: tangoeye.ai
- E-mail: hello@tangotech.co.in
- Twitter: x.com/tango_eye
- LinkedIn: in.linkedin.com/company/tango-eye
- Address: Apeejay Business Center, 2nd Floor, Old Number 12 and New Number 39, Haddows Road, Nungambakkam, Chennai, Tamil Nadu 600006
- Phone: +91 6380909115
9. iMerit
iMerit provides sentiment analysis services that support AI, machine learning, and data operations by delivering accurately labeled data necessary for effective sentiment detection. Their approach combines human expertise with technology to interpret subtle sentiments such as positive, negative, and neutral tones in text, including contextual cues like emojis and punctuation. They address the complexity of language through rule-based, automatic, and hybrid sentiment analysis systems, offering API deployment for real-time sentiment insights.
The company’s services are designed to help businesses analyze customer opinions, improve marketing and customer service efforts, and track brand sentiment across various domains including finance, healthcare, social media, and commerce. iMerit also emphasizes workflow customization, quality control, and continuous model improvement to meet specific client needs, handling challenges such as sarcasm detection and text ambiguity through detailed annotation and analysis processes.
Key Highlights:
- Combines human expertise with machine learning for sentiment annotation
- Supports rule-based, automatic, and hybrid sentiment analysis models
- Provides real-time API access for sentiment insights
- Handles complex sentiment challenges like sarcasm and emoji context
- Customizable workflows with feedback and quality assurance cycles
- Applicable across multiple industries including finance, healthcare, and social media
Services:
- Sentiment classification of text data (positive, negative, neutral)
- Data annotation for AI and machine learning training
- Workflow design and customization for sentiment analysis projects
- Real-time monitoring and feedback integration
- Quality control and evaluation of sentiment model outputs
- Support for large-scale, domain-specific sentiment datasets
Contact Information:
- Website: imerit.net
- E-mail: info@imerit.net
- Facebook: www.facebook.com/iMeritTechnology
- Twitter: x.com/iMeritDigital
- LinkedIn: www.linkedin.com/company/imerit
- Instagram: www.instagram.com/imeritdigital
- Address: 160 West Santa Clara St. Suite 600 San Jose, CA 95113
- Phone: +1(650) 777-7857
10. NLP Cloud
NLP Cloud offers a platform for natural language processing (NLP) that enables users to access advanced AI models, including the ability to train and deploy custom models with a strong focus on data privacy. Their services support on-premise and edge deployments, allowing organizations with strict confidentiality requirements to run AI models locally without data leaving their infrastructure. The platform supports over 200 languages and offers a variety of NLP features including sentiment and emotion analysis, classification, named entity recognition, and text generation.
Designed for developers, NLP Cloud provides scalable and high-performance APIs that simplify the integration and management of AI models. They emphasize compliance with privacy standards such as HIPAA, GDPR, and CCPA, ensuring data security. The platform supports fine-tuning of models with user data to address specific use cases and offers assistance with deployment and customization. Their NLP capabilities cover a wide range of applications, including sentiment analysis, intent classification, summarization, and multilingual processing.
Key Highlights:
- Supports on-premise and edge AI deployments for data privacy and low latency
- Complies with HIPAA, GDPR, and CCPA standards
- Multilingual support with models covering over 200 languages
- Offers pre-trained and custom fine-tuned models
- Developer-friendly API with scalable and high-availability infrastructure
- A wide range of NLP use cases, including sentiment analysis, classification, summarization, and entity recognition
Services:
- Sentiment and emotion analysis across multiple languages
- Text classification and intent recognition
- Named entity recognition (NER) and keyword extraction
- Text summarization and headline generation
- Speech-to-text transcription and speech synthesis
- Model training, fine-tuning, and custom model deployment
- On-premise and edge deployment support
Contact Information:
- Website: nlpcloud.com
- E-mail: support@nlpcloud.com
- Twitter: x.com/cloud_nlp
- LinkedIn: www.linkedin.com/company/cloud-nlp
11. CallMiner
CallMiner provides conversation intelligence solutions that analyze customer interactions across multiple communication channels. Their platform uses AI and machine learning to process large volumes of data, extracting insights that help organizations better understand customer sentiment and behavior. This analysis supports improvements in customer experience and operational performance across various industries such as retail, financial services, healthcare, and telecommunications.
The company’s tools enable businesses to identify trends and opportunities within customer conversations, helping them track sentiment, agent performance, and customer satisfaction. CallMiner’s solutions focus on integrating omnichannel data to deliver insights that contribute to informed decision-making and improved service delivery.
Key Highlights:
- AI-powered conversation intelligence platform
- Analyzes omnichannel customer interactions
- Supports multiple industries including retail and finance
- Offers real-time and historical sentiment analysis
- Combines domain expertise with machine learning
Services:
- Customer interaction analysis
- Sentiment and emotion detection
- Agent performance coaching
- Real-time customer feedback monitoring
- Data visualization and reporting
- Compliance and data privacy tools
Contact Information:
- Website: callminer.com
- E-mail: support@callminer.com
- Facebook: www.facebook.com/CallMinerInc
- Twitter: x.com/CallMiner
- LinkedIn: www.linkedin.com/company/callminer
- Address: CallMiner, Inc. 890 Winter Street, Ste 210 Waltham, MA 02451
- Phone: +1 (781) 547-5690
12. InData Labs
InData Labs offers sentiment analysis services that focus on interpreting consumer emotions and behaviors from large volumes of data collected across various sources. Their approach involves aggregating sentiment data into a unified view and applying advanced algorithms to identify emerging trends and shifts in customer mood. This enables businesses to track consumer preferences dynamically and respond to changes in real time, supporting strategies to reduce churn and improve customer service.
The company provides customizable NLP-based solutions that help organizations extract insights from unstructured data such as social media, customer feedback, and documents. They emphasize integrating sentiment analysis into broader business processes, including brand reputation monitoring, product improvement planning, and competitive benchmarking. Their services span multiple industries and aim to enable clients to make data-driven decisions based on user sentiment.
Key Highlights:
- Aggregates sentiment data from multiple sources
- Real-time emotion tracking and monitoring
- Customizable NLP and AI solutions
- Supports brand reputation and competitive analysis
- Offers cross-industry applications
Services:
- Real-time sentiment monitoring
- Emotion AI model development
- Social media listening tools
- Intent classification and user intent analytics
- Text mining and information extraction
- Full-cycle NLP software development
- Voice-of-the-customer analysis
- Product and competitor sentiment analysis
Contact Information:
- Website: indatalabs.com
- E-mail: info@indatalabs.com
- Facebook: www.facebook.com/indatalabs
- Twitter: x.com/InDataLabs
- LinkedIn: www.linkedin.com/company/indata-labs
- Address: 333 S.E. 2nd Avenue, Suite 2000, Miami, Florida, 33131, USA
- Phone: +1 305 447 7330
13. 10Pearls
10Pearls is a global digital development partner offering advanced solutions in artificial intelligence, machine learning, software engineering, and business transformation. The company helps enterprises accelerate innovation through secure, scalable technologies tailored to specific business goals. Their services are particularly well-suited for heavily regulated industries such as healthcare, finance, and education, thanks to their emphasis on compliance and agile delivery.
While 10Pearls has strong capabilities in AI and ML integration – including their proprietary AI Launchpad framework for rapid prototyping and deployment – the company does not explicitly list sentiment analysis among its core services. This makes their offering potentially relevant to clients seeking AI-driven insights, but less targeted compared to firms that specialize directly in natural language processing or emotion-driven analytics.
Key Highlights:
- Expertise across AI, software development, and business consulting
- Agile and high-velocity delivery model
- Global presence with teams on four continents
- Emphasis on security and regulatory compliance
- Focus on aligning product outcomes with business objectives
Services:
- Artificial intelligence and machine learning integration
- Software development and quality assurance
- Product design and innovation
- Cloud and security implementation
- DevOps, Agile, and digital transformation support
- Data engineering and analytics platform implementation
- Integration of AI platforms like OpenAI, Google AI, and Mistral AI
Contact Information:
- Website: 10pearls.com
- E-mail: info@10pearls.com
- Facebook: www.facebook.com/10Pearls
- Twitter: x.com/TenPearls
- LinkedIn: www.linkedin.com/company/10pearls
- Address: 8614 Westwood Center Dr, Ste 540 Vienna, VA 22182
- Phone: (703) 935-1919
14. Hyperlink InfoSystem
Hyperlink InfoSystem offers sentiment analysis solutions that leverage natural language processing (NLP) and machine learning to help businesses understand and act on customer opinions. Their services include advanced sentiment analysis algorithms capable of interpreting complex emotions beyond basic positive or negative classifications. They also provide real-time sentiment tracking to monitor shifts in public opinion, which supports timely decision-making and crisis management.
Their approach includes aspect-based sentiment analysis, which breaks down text data to evaluate specific features of products or services, enabling more precise insights into strengths and weaknesses. The company supports multi-source data integration, analyzing data from social media, news, reviews, and more, to provide a comprehensive view of consumer sentiment. Custom sentiment scoring models are tailored to fit industry-specific needs, enhancing the relevance of the insights.
Key Highlights:
- Advanced sentiment analysis algorithms interpreting subtle emotional tones
- Real-time sentiment monitoring for quick reaction to changes
- Aspect-based sentiment analysis for detailed feedback on product features
- Multi-source data integration including social media and customer reviews
- Customized sentiment scoring models based on business requirements
- Global sentiment analysis with multi-language support
Services:
- Sentiment analysis algorithms development
- Real-time sentiment tracking
- Aspect-based sentiment evaluation
- Custom sentiment scoring solutions
- Integration of multi-source sentiment data
- Natural language processing (NLP) applications
- AI and machine learning consulting
- Custom AI development including predictive analysis and computer vision
- Dedicated AI developer hiring options
Contact Information:
- Website: www.hyperlinkinfosystem.com
- E-mail: info@hyperlinkinfosystem.com
- Facebook: www.facebook.com/Hyperlink-infosystem-140449209446270
- Twitter: x.com/hyperlinkinfo
- LinkedIn: www.linkedin.com/company/hyperlinkinfosystem
- Instagram: www.instagram.com/hyperlink_infosystem
- Address: One World Trade Center, 285 Fulton Street suite 8500, New York, NY 10007, United States
- Phone: +1 (309)791-4105
Conclusion
The sentiment analysis companies featured in this article provide a range of tools and services designed to help businesses transform customer feedback and large-scale textual data into actionable insights. By using advanced AI, machine learning, and natural language processing techniques, these companies enable organizations to better understand consumer emotions, monitor brand reputation, and identify market trends in real time.
Choosing the right sentiment analysis partner can support more informed decision-making, improve customer experience, and guide product development. As businesses continue to rely on data-driven strategies, leveraging specialized sentiment analysis solutions will remain a key factor in staying competitive and responsive to evolving customer needs.
