Managed help desk services play a crucial role in ensuring uninterrupted IT support and streamlined issue resolution for businesses of all sizes. In the UK, several companies specialize in delivering comprehensive help desk solutions, including 24/7 support, remote troubleshooting, and user management. This article highlights key players in the managed help desk space, focusing on their core services and operational strengths.
1. A-listware
We provide managed help desk support through dedicated remote teams who integrate with our clients’ operations. Our approach is built around supplying skilled professionals who handle technical issues, user queries, and IT-related tasks as an extension of the internal team. We manage the hiring and day-to-day coordination of these teams, so our clients can focus on their business without the overhead of managing in-house support staff.
Our help desk teams work in close communication with clients, using clear reporting and structured workflows to maintain consistent service. We ensure that all support staff are fluent in English and follow standard practices for issue tracking and resolution. This setup allows us to support businesses in the UK with flexible help desk operations that can scale with changing requirements.
Key Highlights:
- We provide managed help desk teams for UK-based companies
- Our teams operate remotely with direct communication
- We handle staffing, onboarding, and team coordination
- Support is delivered in English with structured workflows
Services:
- Managed help desk support
- Remote technical issue resolution
- User assistance and ticket handling
- Staffing and team management
- Ongoing help desk reporting and oversight
Contact Information:
- Website: a-listware.com
- E-mail: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: St. Leonards-On-Sea, TN37 7TA, UK
- Phone: +44 (0)142 439 01 40
2. Littlefish
Littlefish provides managed IT services and digital workplace solutions tailored to different business needs. Their focus is on supporting employees through flexible and secure IT systems, including help desk operations, cyber security, and cloud services. They emphasize solutions that can be integrated into existing business processes while enabling more efficient workflows. Their service approach includes consulting, support, and strategic guidance.
The company’s offerings cover a wide range of IT support needs. Their managed help desk services are designed to ensure timely issue resolution, system uptime, and end-user assistance. They also provide workplace technology solutions that aim to increase flexibility and productivity. In addition to these core services, Littlefish offers strategic IT consultancy for organizations looking to plan and implement business-critical projects with minimal disruption.
Key Highlights:
- Focus on flexible and secure IT support
- Emphasis on modern workplace solutions
- Integration of cyber security into help desk operations
- Offers strategic IT consultancy alongside support services
Services:
- Managed IT services
- Service desk support
- Cyber security solutions
- Cloud services
- IT consultancy
Contact Information:
- Website: www.littlefish.co.uk
- E-mail: info@littlefish.co.uk
- Facebook: www.facebook.com/Littlefishuk
- Twitter: x.com/littlefishuk
- LinkedIn: www.linkedin.com/company/littlefish-uk-ltd
- Instagram: www.instagram.com/littlefish_uk
- Address: Price House, 37 Stoney Street, Nottingham NG1 1LS
- Phone: 0344 848 4440
3. CloudCoCo
CloudCoCo provides managed IT and help desk services for businesses across the UK. Their team is composed of professionals with long-standing experience in business IT, aiming to simplify service delivery and improve IT operations for clients. They offer solutions suitable for companies of different sizes and sectors, with a focus on addressing common IT management challenges.
Their help desk services are part of a wider suite of managed IT offerings, which include infrastructure support, communication tools, and cloud-based solutions. CloudCoCo works directly with clients to understand specific requirements and deliver tailored services. They aim to support companies in maintaining reliable IT systems and resolving technical issues quickly and effectively.
Key Highlights:
- Offers managed help desk services for various business sizes
- Direct collaboration with clients to shape IT solutions
- Emphasis on simplifying IT operations
- Focus on long-term client support
Services:
- Managed IT services
- Help desk and service desk support
- Infrastructure and cloud solutions
- IT consultancy and planning
Contact Information:
- Website: cloudcoco.co.uk
- E-mail: hello@cloudcoco.co.uk
- Twitter: x.com/cloudcocoPlc
- Facebook: www.facebook.com/Cloudcoco-Plc
- LinkedIn: www.linkedin.com/company/cloudcoco
- Address: 5 Fleet Place London, EC4M 7RD United Kingdom
- Phone: 0330 236 9070
4. ANS Group
ANS Group delivers managed IT and digital services through a team of technical and business specialists. Their managed help desk services are part of a broader offering that includes cloud services and support for digital transformation. The company works with clients to implement practical solutions that align with operational needs and business goals.
Their service model is built around availability, responsiveness, and support tailored to different types of organisations. ANS Group focuses on making cloud and digital services accessible to more businesses, with help desk support serving as a key part of maintaining consistent IT performance. Their teams support clients with technical issues and provide ongoing guidance for maintaining IT infrastructure.
Key Highlights:
- Help desk support integrated into wider IT services
- Emphasis on cloud and digital transformation support
- Offers business-aligned technical solutions
- Operates with a large, specialized in-house team
Services:
- Managed help desk services
- Cloud infrastructure support
- IT service management
- Digital transformation consulting
Contact Information:
- Website: www.ans.co.uk
- Facebook: www.facebook.com/ans.co.uk
- Twitter: x.com/ANSGroup
- LinkedIn: www.linkedin.com/company/ans-group-plc
- Address: 1 Archway Birley Fields Manchester M15 5QJ
- Phone: 0333 014 2999
5. BCN
BCN provides managed IT services designed to support day-to-day business operations and digital transformation. They work with cloud platforms, cyber security, software systems, and telecom infrastructure to deliver solutions that fit into existing business processes. Their help desk services are part of a wider approach focused on stability, performance, and technology management.
Their team offers ongoing IT support to manage systems, resolve user issues, and maintain operational reliability. They also assist with technology upgrades, system integration, and managing security risks. With a focus on centralising IT services, BCN supports organisations looking for a single point of contact for various technical needs.
Key Highlights:
- Covers cloud, security, telecoms, and software
- Provides help desk services for operational support
- Supports day-to-day IT system maintenance
- Works as a centralised IT service provider
Services:
- Managed IT support
- Help desk and service desk operations
- Cyber security solutions
- Telecom infrastructure services
- Cloud services and system management
Contact Information:
- Website: bcn.co.uk
- E-mail: sales@bcn.co.uk
- Twitter: x.com/bcn_group
- LinkedIn: www.linkedin.com/company/bcn-group-uk
- Instagram: www.instagram.com/bcngroup
- Address: Second Floor, Building 4 Manchester Green 331 Styal Rd Manchester M22 5LW
- Phone: 0345 095 7000
6. Air IT
Air IT offers a full range of managed IT services, including help desk support, cloud solutions, cyber security, and IT consulting. Their services are designed for both fully outsourced IT setups and businesses that need additional support for internal teams. Their help desk operations cover issue resolution, system troubleshooting, and ongoing support for users.
They take a practical approach to managing client infrastructure and IT environments. Their team works to maintain system stability and provide responsive user support. In addition to reactive help desk services, Air IT also helps businesses plan and implement secure cloud platforms, communication systems, and IT upgrades.
Key Highlights:
- Offers support as a full provider or internal IT extension
- Provides day-to-day IT issue resolution
- Combines help desk with infrastructure services
- Supports both cloud and on-premise environments
Services:
- Managed IT services
- Help desk and user support
- Cloud solutions
- Cyber security services
- IT consultancy and project delivery
Contact Information:
- Website: www.airit.co.uk
- E-mail: info@airit.co.uk
- Facebook: www.facebook.com/AirITLtd
- Twitter: x.com/AirITLtd
- LinkedIn: www.linkedin.com/company/air-it
- Address: 75 Farringdon Road Clerkenwell London EC1M 3JY
- Phone: 44 207 1010 544
7. Totality Services
Totality Services provides IT support and help desk solutions focused on improving remote work and simplifying IT management. Their services cover onboarding, troubleshooting, security management, and technical assistance for hybrid or distributed teams. They offer support to businesses with remote staff by handling all setup and user onboarding processes, including secure device delivery.
Their help desk services are aimed at reducing downtime and removing technical barriers for daily business operations. In addition to support, they also manage hardware configuration and software setup for employees across various locations. Their process supports fast deployment and maintenance of secure IT environments for remote-first teams.
Key Highlights:
- Specialises in remote IT support and onboarding
- Offers help desk support for daily technical needs
- Manages secure hardware setup and delivery
- Focuses on simplifying IT for remote teams
Services:
- Help desk and technical support
- Remote onboarding and device setup
- Security configuration and monitoring
- IT infrastructure support
- Cloud and application support
Contact Information:
- Website: www.totalityservices.co.uk
- E-mail: info@totalityservices.co.uk
- Address: 20a St George Wharf London, SW8 2LE
- Phone: 0 203 744 3105
8. Infinity Group
Infinity Group provides managed IT services that include technical support, network monitoring, and system maintenance. Their focus is on using Microsoft technologies to help businesses manage IT operations and improve digital processes. As part of their managed services, they offer help desk support for resolving technical issues and assisting end users.
Their team supports organisations in areas such as cloud platforms, productivity tools, and cyber security. They also work with clients to align IT support with business goals, offering consistent service under a subscription model. The help desk function is integrated into a wider managed services approach that aims to simplify IT management for internal teams.
Key Highlights:
- Offers managed services across Microsoft platforms
- Includes technical support as part of wider IT services
- Provides help desk support under a subscription model
- Focuses on ongoing system monitoring and issue resolution
Services:
- Managed IT services
- Help desk and user support
- Network monitoring and management
- Cloud and Microsoft 365 services
- Cyber security support
Contact Information:
- Website: www.infinitygroup.co.uk
- E-mail: hello@infinitygroup.co.uk
- Facebook: en-gb.facebook.com/infinityts
- Twitter: x.com/infinitygrouptw
- LinkedIn: www.linkedin.com/company/infinity-technology-solutions-limited
- Address: 6th Floor 2 Kingdom Street London W2 6BD
- Phone: 0330 191 7509
9. HTL Support
HTL Support managed services to companies across multiple industries. Their team provides IT support tailored to specific operational needs, including assistance with projects and day-to-day issue resolution. They work with a range of technologies and maintain partnerships with vendors like Microsoft and Cisco.
Their help desk services are aimed at providing rapid response and flexible support, either as a complete outsourced IT function or in coordination with in-house departments. HTL also offers consulting, communication systems, and infrastructure planning as part of their broader service package. Their approach is based on delivering adaptable IT support across technical environments.
Key Highlights:
- Offers flexible managed help desk services
- Works with both outsourced and internal IT setups
- Maintains vendor partnerships for wider support
- Provides tailored support across business sectors
Services:
- Help desk and managed IT support
- IT consulting and project assistance
- Communication and collaboration systems
- Infrastructure and systems planning
- Vendor-supported integration services
Contact Information:
- Website: www.htl.london
- E-mail: help@htl.uk.com
- Facebook: www.facebook.com/HTLSupport
- Twitter: x.com/HTL_Support
- LinkedIn: www.linkedin.com/company/htl-support
- Address: 30 Churchill Place, London, E14 5RE
- Phone: 0 207 093 6000
10. Carden IT Services
Carden IT Services delivers managed IT support with help desk capabilities to clients in London, Sussex, and beyond. Their team provides ongoing support for hardware, software, and cloud-based systems. Clients use their services for both general IT needs and full infrastructure management. Their help desk services focus on resolving tickets promptly while keeping users informed through a tracking system.
They assign account managers to each client, offering consistent communication and oversight. The help desk is part of a larger offering that includes telecom solutions, cloud migration, and software support. Carden IT Services works with companies of varying sizes, including those with remote and distributed teams.
Key Highlights:
- Help desk integrated into full-service IT support
- Real-time issue tracking through a ticketing system
- Account manager assigned to each client
- Supports both local and remote business environments
Services:
- Managed IT support and help desk
- Cloud solutions and migration
- Business telecom services
- Hardware and software support
- IT project guidance and account management
Contact Information:
- Website: cardenitservices.co.uk
- E-mail: hello@cardenitservices.co.uk
- Facebook: www.facebook.com/cardenitservices
- Twitter: x.com/Carden_it
- LinkedIn: www.linkedin.com/company/carden-it-services-limited
- Instagram: www.instagram.com/cardenitservicesltd
- Address: 1 Hunns Mere Way, Brighton, East sussex, England, BN2 6AH
- Phone: 0330 058 4144
11. Onesys
Onesys provides software and IT services to businesses across the UK, with a focus on Sage-based systems and industry-specific solutions. They work with clients in manufacturing, distribution, education, and professional services, delivering both off-the-shelf software and customised platforms. Their team includes developers experienced in Microsoft Azure and modern software tools, supporting businesses with cloud access and secure IT infrastructure.
Their services include software support, system integration, and IT management, with help desk services available as part of broader client support. Clients use their help desk for technical assistance, troubleshooting, and ongoing maintenance of software environments. They also support their own software products such as OrderlineBOX and Coretime, used in specific sectors.
Key Highlights:
- Offers help desk support for Sage systems and custom software
- Supports clients in manufacturing, education, and professional services
- Provides cloud-based solutions via Microsoft Azure
- Develops industry-specific software tools
Services:
- Managed IT support
- Help desk and technical assistance
- Sage software implementation and support
- Cloud hosting via Azure
- Software development and integration
Contact Information:
- Website: www.onesys.co.uk
- Email: sales@onesys.co.uk
- LinkedIn: www.linkedin.com/company/onesys-group
- Address: 3 Sceptre House, Hornbeam Square North, Hornbeam Park, Harrogate, HG2 8PB
- Phone: 0 1423 330 335
12. Everything Tech Group
Everything Tech Group offers managed IT support to SMEs through a range of service areas, including cloud, networks, communication, and security. Their help desk services are built around responsive support, where technical issues are addressed quickly to reduce business downtime. The support team also documents recurring issues to build internal knowledge and speed up future resolutions.
Their managed help desk is part of a wider offering that includes remote desktop solutions, network security, voice systems, and IT infrastructure support. Everything Tech works with clients in multiple industries and maintains dedicated support teams to handle specific client needs. Their approach includes ongoing investment in staff training and internal systems.
Key Highlights:
- Provides help desk support as part of managed services
- Focus on reducing issue resolution time
- Tracks repeated technical problems for efficiency
- Serves clients across various sectors
Services:
- Managed IT support
- Help desk and remote user support
- Network and cyber security services
- Cloud desktop and infrastructure management
- Communication and voice systems
Contact Information:
- Website: www.everythingtech.co.uk
- E-mail: hello@everythingtech.co.uk
- Address: Hanover House, 30-32 Charlotte Street, Manchester M1 4FD
- Phone: 0161 826 2220
13. SysGroup
SysGroup delivers IT services including managed help desk support, cloud management, and digital infrastructure solutions. Their help desk operations are part of a broader strategy to help organisations manage IT systems and implement change. They work with businesses and public sector organisations in areas like automation, hybrid work, and system modernisation.
The help desk is integrated into their managed services, offering user support, technical guidance, and assistance with IT systems. SysGroup also provides services around cloud migration, AI technologies, and long-term IT planning. Their goal is to support organisations through ongoing digital development and system reliability.
Key Highlights:
- Offers help desk support as part of digital transformation services
- Supports clients in both private and public sectors
- Focuses on cloud systems, automation, and IT planning
- Works with hybrid work and system upgrades
Services:
- Managed IT support and help desk
- Cloud migration and hosting
- IT infrastructure management
- Automation and AI integration
- Security and hybrid workforce support
Contact Information:
- Website: www.sysgroup.com
- E-mail: hello@sysgroup.com
- LinkedIn: www.linkedin.com/company/sysgroup-plc
- Address: The Clove Gallery, Maguire Street, London, SE1 2NQ
- Phone: 0 333 101 9000
14. Breathe Technology
Breathe Technology delivers managed IT services with a focus on supporting both businesses and the education sector. Their help desk services are part of a broader infrastructure and security offering that includes IT support, system maintenance, and network management. They operate from offices in Cambridge, London, and Sheffield, with additional support for clients in other parts of Europe. Their help desk assists users with technical issues, providing ongoing support to maintain system stability.
They work with small and large networks, applying consistent service across different types of organisations. Their team handles everyday IT tasks, remote monitoring, and system troubleshooting. Breathe Technology also supports clients in multiple languages when working with international sites. Their managed services are structured to support reliable IT environments that meet ongoing business and educational needs.
Key Highlights:
- Offers help desk support for business and education sectors
- Supports UK and international sites from regional offices
- Handles small and large network environments
- Provides multilingual support for European branches
Services:
- Managed IT support
- Help desk and troubleshooting
- Cyber security services
- Infrastructure and network management
- Remote support for international teams
Contact Information:
- Website: breathetechnology.com
- E-mail: Lucy@breathetechnology.com
- Address: The Workplace, Camboro Business Park, Oakington Rd, Girton, Cambridge CB3 0QH
- Phone: 0 1223 209 920
15. Optimity
Optimity provides managed IT services to businesses, with a focus on connectivity, device management, and remote work support. Their help desk is part of a wider offering that includes cloud consulting, network solutions, and endpoint management. They work with clients to maintain IT systems and assist with service delivery across hybrid environments, helping teams operate in distributed workspaces.
Their help desk services are used for addressing day-to-day technical issues, managing devices, and supporting cloud environments. In addition, they work with technology partners like Microsoft and AWS to support secure and compliant systems. Optimity delivers services across both public and private cloud models and supports businesses in maintaining performance and operational continuity.
Key Highlights:
- Supports help desk needs for remote and hybrid workforces
- Manages devices and cloud-based systems
- Works with major technology platforms
- Offers support across public, private, and hybrid cloud setups
Services:
- Managed IT support
- Help desk and endpoint management
- Cloud consulting and migration
- Network infrastructure services
- Security and compliance support
Contact Information:
- Website: www.optimity.co.uk
- E-mail: sales@optimity.co.uk
- Twitter: x.com/OptimityLtd
- LinkedIn: www.linkedin.com/company/optimity-ltd
- Address: Optimity 9 Appold Street London EC2A 2AP
- Phone: 020 7749 1000
Conclusion
Managed help desk services play a key role in supporting day-to-day IT operations for businesses across the UK. Whether provided through local teams or remote staffing models, these services help organisations address technical issues, support end users, and maintain consistent IT performance. Each company takes a slightly different approach based on their structure, client base, and service focus.
Choosing the right provider depends on the specific needs of the business, including support hours, communication preferences, system integration, and team size. The companies featured in this article offer a range of help desk solutions designed to meet these needs, providing businesses with flexible and practical options for ongoing IT support.
