Running JD Edwards-whether EnterpriseOne or World-often feels like a balancing act between maintaining stability and managing costs. While Oracle’s Sustaining Support provides a safety net, many IT leaders find themselves stuck in a cycle of high premiums for “basic” help and slow response times. The reality is that your ERP needs more than just a ticket queue; it needs proactive care. In the USA, a specialized ecosystem of support providers has emerged to fill this gap. These firms don’t just offer cheaper alternatives; they provide the deep technical expertise and 24/7 responsiveness that internal teams need to move away from constant firefighting and back toward strategic growth.
1. A-listware
We focus on IT outsourcing staffing solutions with a strong emphasis on JD Edwards and related enterprise software projects. Our approach involves handling the full cycle of building and managing remote development teams, from initial candidate selection through interviews, hiring, and day-to-day oversight. This setup lets clients concentrate on core business direction while we manage the technical staffing side, drawing from a large pool of experienced professionals familiar with complex ERP environments like JD Edwards EnterpriseOne and World.
We keep things straightforward by prioritizing quick team setup and reliable ongoing support for development, customization, integration, and maintenance tasks. The structure suits companies looking to extend JD Edwards capabilities without building large internal groups from scratch, especially when sustaining support needs involve custom fixes, patches, or process optimizations that go beyond standard vendor coverage.
Key Highlights:
- Fast setup of dedicated development teams
- Full management of hiring and daily operations
- Access to experienced professionals in enterprise software
- Focus on letting clients handle business vision
- Support for custom JD Edwards work
Services:
- Remote team staffing for JD Edwards projects
- Candidate sourcing and interviews
- Team management and oversight
- Development and customization support
- Integration and maintenance assistance
Contact Information:
- Website: a-listware.com
- Phone: +1 (888) 337 93 73
- Email: info@a-listware.com
- Address: North Bergen, NJ 07047, USA
- LinkedIn: www.linkedin.com/company/a-listware
- Facebook: www.facebook.com/alistware
2. Cyret Technologies
Cyret handles JD Edwards support through a configurable managed service approach for both EnterpriseOne and World versions. The setup relies on documented processes, support repositories, and staff who address common issues with ready solutions to get systems back online quickly. This includes a follow-the-sun model for coverage and options to bundle desktop to ERP support under one provider. The focus stays on predictable costs and letting businesses keep attention on core operations while IT stays maintained.
The offerings cover incident and problem management, along with functional applications, CNC tasks, integrations, extensions, ESUs, patches, package builds, database management, security, and reporting tools like One View or BI Publisher. Cyret also addresses third-party support needs, especially for versions where Oracle limits full coverage unless upgraded to specific releases like EnterpriseOne 9.2 or World A9.4.
Why they stand out:
- Scalable support model with predictable monthly costs
- Documented processes and repositories for faster issue resolution
- Follow-the-sun support coverage
- Options for full IT and ERP handling under one provider
- Emphasis on incident resolution within expected timelines
Services:
- JD Edwards EnterpriseOne and World managed support
- Incident management and problem management
- CNC and functional applications support
- Integrations, extensions, ESUs, patches, and package builds
- Database management and security
- Reporting with tools like One View, BI Publisher
- Third-party support for limited Oracle coverage versions
Contact Information:
- Website: www.cyret.com
- Phone: +1 (703) 365 9599
- Email: info@cyret.com
- Address: 10687 Gaskins Way, Suite 200, Manassas,VA 20109
- LinkedIn: www.linkedin.com/company/cyret-technologies
- Facebook: www.facebook.com/CyretTechnologies
- Twitter: x.com/cyrettechnolog1
- Instagram: www.instagram.com/cyret_technologies
3. Terillium
Terillium provides managed services for JD Edwards EnterpriseOne and World, acting as an extension for technical, application, and CNC/database needs. The approach includes flexible support tailored to specific business requirements, with options for 24/7 issue resolution when required. Consultants handle everything from routine maintenance to performance improvements and security tasks. The company also assists with upgrade planning and training for users on current or new releases.
Services extend to continuous improvement efforts, business process support, and preparing for upgrades to maintain functionality and security. Terillium works as an Oracle partner on implementations, upgrades, support, and related projects for JD Edwards environments.
Why they stand out:
- Flexible managed services customized to business needs
- Comprehensive technical, application, and CNC/database coverage
- 24/7 issue resolution availability
- Upgrade planning and user training
- Focus on system performance and security maintenance
Capabilities:
- JD Edwards managed services for EnterpriseOne and World
- Technical and application support
- CNC and database services
- 24/7 support for issues
- Upgrade planning and execution
- Training for new and existing users
- Continuous improvement and process support
Contact Information:
- Website: terillium.com
- Phone: (513) 621-9500
- Email: info@terillium.com
- Address: 201 E. Fifth Street, Suite 2700 Cincinnati, Ohio 45202
- LinkedIn: www.linkedin.com/company/terillium
- Twitter: x.com/terillium
4. Briteskies
Briteskies offers JD Edwards consulting and managed services for both EnterpriseOne and World versions. The work centers on solving technical or procedural issues that block effective system use, with resources available for support, upgrades, migrations from World to EnterpriseOne, and integrations like eCommerce platforms. Consultants provide functional and technical help to address roadblocks and improve business processes and efficiencies.
Services include full-spectrum expertise across the JD Edwards suite, handling projects like recovering from past implementations or extending functionality through custom solutions. The emphasis remains on practical problem-solving for ongoing ERP needs.
Key Highlights:
- Support for both JD Edwards EnterpriseOne and World
- Focus on identifying and resolving technical or procedural roadblocks
- Experience with upgrades, migrations, and integrations
- Customized consulting and development for JD Edwards challenges
Services:
- JD Edwards managed services
- Consulting for EnterpriseOne and World
- Upgrades and migrations
- eCommerce integration
- Functional and technical support
- Problem resolution for JD Edwards systems
Contact Information:
- Website: www.briteskies.com
- Phone: 216.369.3600
- Address: 2658 Scranton Road, Suite 3 Cleveland, Ohio 44113
- LinkedIn: www.linkedin.com/company/briteskies-llc
- Facebook: www.facebook.com/Briteskies
- Twitter: x.com/BriteskiesCLE
5. Spinnaker Support
Spinnaker Support delivers third-party support for JD Edwards, along with managed services and consulting, to handle situations where Oracle provides only sustaining support with no new fixes, updates, or security alerts for many versions. Engineers work with existing setups to maintain systems without forcing upgrades, covering all JD Edwards product versions. The approach allows continued use of current ERP software on customer terms, with 24/7 availability and tools like historical data analysis for issue resolution.
Services target optimization of JD Edwards investments amid Oracle’s limited roadmap and policies, providing full support to extend system life and address business needs without vendor-imposed restrictions.
Key Highlights:
- Third-party support replacing Oracle’s for JD Edwards
- Coverage for all versions, including those on sustaining support
- 24/7 support with experienced engineers
- Managed services to extend internal team capabilities
- Focus on maintaining existing systems without required upgrades
Capabilities:
- Third-party JD Edwards support
- Managed services for JD Edwards environments
- Consulting for JD Edwards optimization
- Issue resolution and software support
- Handling of Oracle sustaining support limitations
Contact Information:
- Website: www.spinnakersupport.com
- Phone: +1 877 476 0576
- Email: info@spinnakersupport.com
- Address: 5445 DTC Parkway, Suite 850, Greenwood Village, CO 80111
- LinkedIn: www.linkedin.com/company/spinnaker-support
- Facebook: www.facebook.com/spinnakersupportservices
- Twitter: x.com/spinnakersupprt
6. EPIQ
EPIQ works with JD Edwards EnterpriseOne offering services that cover managed support, consulting, implementation, upgrades, and migrations. The approach includes system configuration, optimization, and training to help keep operations running smoothly. Support focuses on quick responses to issues and proactive handling to minimize disruptions during changes like upgrades or cloud shifts.
Services extend to integration work that connects ERP components without manual steps, along with tools for cost and financial management through better process tracking and budgeting. The setup suits various industries where JD Edwards handles multiple business functions, with emphasis on configuration that fits specific operational demands.
Why they stand out:
- Managed services for ongoing JD Edwards support
- Quick response handling for issues
- Upgrades with minimal business impact
- Migration support including infrastructure reviews
- Training during implementation phases
Capabilities:
- JD Edwards EnterpriseOne managed service
- Consulting and implementation
- System upgrades
- Migrations to cloud or other setups
- Integration services
- Configuration and optimization
Contact Information:
- Website: epiqinfo.com
- Phone: +1 (424)-259-3747
- Email: sales@epiqinfo.com
- Address: 17777, Center Court Drive N., Suite 600, Cerritos, CA, USA 90703
- LinkedIn: www.linkedin.com/company/epiq-softech
- Facebook: www.facebook.com/epiqinfotech
- Twitter: x.com/epiqinfotech
7. GSI
GSI offers JD Edwards managed services under AppCare for both EnterpriseOne and World environments, covering CNC, applications, development, database, security, orchestrations, ESUs, patches, package builds, integrations, extensions, and cloud-hosted systems. Support includes application and tool upgrades plus 24/7 availability for certain needs. The service lets internal staff shift focus away from routine maintenance toward other business priorities.
Plans vary to match specific requirements, with attention to keeping complex JD Edwards setups performing well through regular updates and issue handling. This covers a broad range of functions in the ERP system, from technical configuration to business application support.
Key Highlights:
- Managed support across many JD Edwards functions
- Coverage for CNC, database, security, and orchestrations
- Handling of patches, ESUs, and package builds
- 24/7 support options
- Support for cloud-hosted environments
Services:
- JD Edwards managed services (AppCare)
- CNC support
- Applications and development support
- Database and security management
- Integrations, extensions, and orchestrations
- ESUs, patches, and package builds
- Application and tool upgrades
- 24/7 issue support
Contact Information:
- Website: www.getgsi.com
- Phone: (855)-474-4377
- Email: sales@getgsi.com
- Address: 6595 Roswell Rd Ste G PMB 4003 Atlanta, GA 30328
- LinkedIn: www.linkedin.com/company/gsi-inc-
- Facebook: www.facebook.com/GSIInc1
- Twitter: x.com/GSIInc
- Instagram: www.instagram.com/get_gsi
8. Redfaire
Redfaire handles JD Edwards through a range of consulting and managed services focused on Oracle’s EnterpriseOne and World versions. The work includes technical management, end-user support available around the clock in multiple languages, along with help on upgrades, optimizations, and moving systems to Oracle Cloud Infrastructure. Consultants deal with business process improvements, international rollouts, and adding extensions like reporting tools or automation features such as orchestrators for workflows.
The approach often covers full system management to keep things running smoothly while addressing performance, security, and cost aspects in cloud setups. Redfaire also touches on modernization steps like staying code current or integrating with other Oracle tools for supply chain or sustainability data handling, all aimed at extending the useful life of existing JD Edwards setups without major overhauls right away.
Why they stand out:
- 24/7 support in multiple languages
- Managed services for hosting and technical management
- Cloud migration to OCI
- Upgrades and code currency maintenance
- Orchestrator for process automation
Scope of Support:
- JD Edwards consulting
- Managed services and support
- Cloud hosting on OCI
- Upgrades and optimizations
- Orchestrator implementations
- Extensions and add-ons for reporting or automation
Contact Information:
- Website: www.redfaire.com
- Phone: +1 (513) 842 8506
- Email: info@redfaire.com
- Address: 2810 N. Church St., PMB 35331 Wilmington, Delaware
- LinkedIn: www.linkedin.com/company/redfaire
9. Birlasoft
Birlasoft delivers JD Edwards services centered on implementation, ongoing support, and modernization efforts for EnterpriseOne environments. The process involves consolidating multiple instances into unified setups, handling upgrades with minimal disruption, and applying tools for security frameworks or process improvements. Support covers development work, performance monitoring during transitions, and integrations that connect JD Edwards with other systems for better data flow.
Services extend to cloud adoption on Oracle Cloud Infrastructure with structured migration paths that include high availability and recovery options. Birlasoft also works on continuous modernization through upgrades and tools like process mining to spot inefficiencies in business flows tied to JD Edwards operations.
Key Highlights:
- Consolidation of multiple JD Edwards instances
- Upgrades with zero or low downtime
- Cloud migration to OCI
- Security and compliance frameworks
- Process mining for optimization
Capabilities:
- JD Edwards implementation and rollouts
- Managed services and support
- Upgrades and consolidations
- Cloud services on OCI
- Process mining and optimization
- Security consolidation
Contact Information:
- Website: www.birlasoft.com
- Phone: +1 732 650 3180
- Email: contactus@birlasoft.com
- Address: 379 Thornall St, 12th floor, Edison, New Jersey 08837, USA
- LinkedIn: www.linkedin.com/company/birlasoft
- Facebook: www.facebook.com/Birlasoft
- Twitter: x.com/birlasoft
10. Steltix
Steltix provides services around Oracle JD Edwards along with related tools for process automation and digital add-ons. The range covers advisory on ERP strategy and licensing, project delivery, training, and managed services that handle ongoing operations. Complementary products like Appshare for mobile transactions, eInvoicing automation, dropZone for mass data handling, and Transparent Logon for single sign-on plug into JD Edwards setups to smooth out specific workflows.
The setup works across JD Edwards EnterpriseOne with emphasis on connecting standard ERP functions to newer tech needs without full replacements. Managed services keep systems running day-to-day while the add-on tools tackle pain points like invoice processing or data loads that native features handle less efficiently.
Why they stand out:
- ERP advisory and licensing guidance
- Complementary automation products
- Managed services for ongoing support
- Training and project delivery
- Add-ons native to JD Edwards
Services:
- JD Edwards managed services
- ERP advisory consulting
- Software licensing advisory
- Project implementation and training
- Process automation tools
- Mobile and data management add-ons
Contact Information:
- Website: steltix.com
- Phone: +1 908 448 45 05
- Email: jeroen.renes@steltix.com
- Address: 5610 Ward Rd, #300 Arvada, CO 80002 United States of America
- LinkedIn: www.linkedin.com/company/steltix-
- Facebook: www.facebook.com/Steltix
- Twitter: x.com/steltix
- Instagram: www.instagram.com/steltix
11. DWS Global
DWS Global delivers practical support and solutions for enterprise applications including JD Edwards, with attention to reducing risks, controlling costs, and maintaining long-term value from existing investments. The approach personalizes offerings based on each customer’s setup while keeping collaboration straightforward and solutions grounded rather than flashy. ISO certification on information security adds a layer of structured handling for data and system risks.
Work stays focused on reliable maintenance and incremental improvements that fit real business needs instead of pushing big changes. The lighter culture side shows up in creative problem-solving without overcomplicating things, aiming for steady returns on what’s already in place.
Key Highlights:
- Personalized application support
- Risk mitigation focus
- Cost of ownership reduction
- Information security certification
- Collaborative solution delivery
Capabilities:
- JD Edwards application support
- Enterprise application maintenance
- Risk and cost management solutions
- Security management for systems
- Practical customization and fixes
Contact Information:
- Website: dws-global.com
- Phone: +1 888 769 3248
- Email: sales@dws-global.com
- Address: Spaces Globe Park Jubilee House Third Avenue Marlow SL7 1EY
- LinkedIn: www.linkedin.com/company/dws-ltd
12. Rimini Street
Rimini Street offers third-party support as an alternative to vendor-provided options for JD Edwards systems, allowing continued use of current versions without forced upgrades. The model includes primary support engineers handling incidents with guaranteed quick response times, plus ongoing maintenance like tax, regulatory, and security updates tailored to the software as it stands. This setup aims to cut maintenance costs while keeping systems stable and compliant for longer periods.
Beyond basic support, Rimini Street provides services to optimize existing ERP environments through integration work, performance improvements, and security enhancements without major overhauls. The focus remains on extending software life and freeing up budget for other priorities, with processes built around engineer-led issue resolution rather than automated ticketing alone.
Why they stand out:
- Third-party support for JD Edwards
- Guaranteed response times for issues
- Tax regulatory and security updates included
- Focus on extending current system life
- Engineer-led primary support
Scope of Support:
- Rimini Support for JD Edwards
- Incident management and resolution
- Regulatory compliance updates
- Security patching
- System optimization and integration
Contact Information:
- Website: www.riministreet.com
- Phone: +1-702-839-9671
- Email: pr@riministreet.com
- Address: 700 South Pavilion Center Drive Suite 330 Las Vegas, Nevada 89135
- LinkedIn: www.linkedin.com/company/rimini-street
- Facebook: www.facebook.com/RiminiStreet
- Twitter: x.com/riministreet
- Instagram: www.instagram.com/riministreet
13. Syntax
Syntax handles JD Edwards through cloud modernization and managed services, often in hybrid or multicloud setups tied to Oracle environments. The process involves assessments, migrations, and ongoing management with attention to reducing risks during transitions and keeping operations aligned with business needs. Work covers functional and technical support alongside cloud platform handling to maintain performance after moves.
Services extend to advisory on industry-specific processes in areas like manufacturing or retail, where JD Edwards fits common workflows. The approach blends custom engagements with broader platform expertise to support long-term changes without losing sight of day-to-day stability.
Key Highlights:
- Cloud migration and management for JD Edwards
- Hybrid and multicloud support
- Industry-focused process handling
- Ongoing managed services
- Risk reduction during transformations
Capabilities:
- JD Edwards cloud modernization
- Managed services for applications
- Migration and implementation
- Functional and technical support
- Cloud optimization
Contact Information:
- Website: www.syntax.com
- Phone: +1-866-772-8242
- Email: support@syntax.com
- Address: 601 Keystone Park Drive Suite 600 Morrisville NC 27560
- LinkedIn: www.linkedin.com/company/syntax_57010
14. Navisite
Navisite provides managed and professional services for JD Edwards as part of broader enterprise application support, with options across private, hybrid, and public clouds including OCI. The setup includes functional and technical management, database handling, security, governance, and continuous monitoring around the clock. Assessments and migrations help during cloud shifts or application changes, while custom development addresses specific gaps.
The focus stays on mid-market and small enterprise needs, offering rightsized solutions for infrastructure, disaster recovery, and compliance reporting. Services cover the full cycle from planning through ongoing operations, with emphasis on keeping systems reliable post-transformation.
Key Highlights:
- Managed services across cloud types
- 24×7 monitoring and support
- Database and security management
- Migration and assessment capabilities
- Compliance and disaster recovery
Services:
- JD Edwards managed services
- Cloud migration and management
- Functional and technical support
- Database administration
- Security and governance
- Infrastructure monitoring
Contact Information:
- Website: www.navisite.com
- Phone: (978) 682-8300
- Address: 400 Minuteman Rd, Andover, MA 01810
- LinkedIn: www.linkedin.com/company/navisite
15. Circular Edge
Circular Edge handles JD Edwards consulting and support with a focus on covering the full ecosystem, from implementation tweaks to ongoing maintenance and custom work. The setup includes services that dig into technical configurations, process adjustments, and integration efforts, often blending in newer tools like AI where it fits naturally for things like automation or data handling. Support runs around the clock to catch issues quickly, especially when custom setups or job-specific needs come into play.
The approach stays practical for companies already invested in JD Edwards, helping with everything from troubleshooting to building out new functionality without starting from scratch. Work often involves close collaboration on industry-specific flows, like construction or order-to-delivery processes, to keep the system aligned with real operations instead of forcing big rewrites.
Why they stand out:
- Full coverage of JD Edwards ecosystem
- 24×7 support availability
- Mix of consulting and ongoing help
- Experience with custom integrations
- Focus on practical process adjustments
Scope of Support:
- JD Edwards consulting
- System implementation support
- Ongoing maintenance and troubleshooting
- Custom development and modifications
- Integration with other tools
- Process configuration assistance
Contact Information:
- Website: www.circularedge.com
- Phone: 1-877-533-0002
- Email: contact@circularedge.com
- Address: 399 Campus Drive, Suite # 102 Somerset, NJ 08873
- LinkedIn: www.linkedin.com/company/circular-edge
- Twitter: x.com/circular_edge
Conclusion
Ultimately, the decision to move to a third-party sustaining support provider is about reclaiming control over your ERP roadmap. You shouldn’t be forced into an expensive upgrade just because a vendor’s support clock is ticking. The right partner acts as an extension of your team, protecting your current investment while giving you the breathing room to plan for future modernization on your own terms. As you evaluate the providers listed above, look beyond the service list-focus on who understands your specific industry nuances and who can offer the transparency your budget requires.
