Running JD Edwards means dealing with a solid ERP backbone that’s been around for decades, but keeping it patched, secure, and humming along year after year? That’s where things can get tricky. Plenty of businesses stick with it because it just works for their workflows, yet the official support costs add up fast, and upgrades feel like a constant push. Over in the USA, a bunch of dedicated outfits step up with annual plans that cover the basics – think troubleshooting, compliance tweaks, and performance boosts – often at a fraction of the original price tag. It’s not about ditching the system; it’s about making it last longer and work harder without the headaches. These providers blend old-school reliability with fresh tools like cloud tweaks, letting companies focus on growth instead of glitches.
1. A-listware
A-listware handles JD Edwards annual support as one piece of a much bigger IT services picture. Companies that already run JD Edwards can bring us in under a managed services agreement or an annual contract, and the same teams that look after the ERP also take care of broader infrastructure, help desk tickets, and other day-to-day IT needs.
Everything stays under one roof, which works well for organizations that prefer dealing with a single provider instead of juggling separate JD Edwards specialists. Our support covers both the application side and the technical side, and clients decide how deep they want the involvement – from basic troubleshooting to full ongoing management.
Key Highlights:
- JD Edwards handled within general managed IT services
- Annual or managed service agreements with adjustable scope
- Teams cover application, technical, and infrastructure tasks
- U.S.-based delivery across multiple IT disciplines
Services:
- Application maintenance and troubleshooting
- Technical support and help desk
- Infrastructure management tied to JD Edwards
- Integration with cybersecurity, analytics, and other IT areas
Contacts:
- Website: a-listware.com
- E-mail: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: North Bergen, NJ 07047, USA
- Phone Number: +1 (888) 337 93 73
2. Terillium
Terillium has been working with JD Edwards for over thirty years and now offers managed services that cover both EnterpriseOne and World installations. Their consultants step in as an extension of the internal team, handling everything from quick fixes to long-term system health without locking clients into rigid multi-year contracts.
Hours are billed monthly based on actual needs, and anything unused just rolls over to the next period. This setup gives companies steady access to experienced people while keeping the arrangement flexible – they only pay for what they actually use, and 24/7 emergency coverage is available when required.
Key Highlights:
- Support for both EnterpriseOne and World versions
- Monthly billing with rollover hours and no long-term lock-in
- Certified consultants with decades of JD Edwards background
- 24/7 emergency response options
Services:
- Functional and technical daily support
- CNC administration and database work
- Proactive monitoring and performance tuning
- User training and upgrade planning
- Cloud hosting on Oracle, AWS, or Microsoft platforms
Contacts:
- Website: terillium.com
- E-mail: info@terillium.com
- LinkedIn: www.linkedin.com/company/terillium
- Twitter: x.com/terillium
- Facebook: www.facebook.com/terillium
- Address: 201 E. Fifth Street, Suite 2700 Cincinnati, OH 45202
- Phone: 513 621 9500
3. GSI
GSI built a whole menu of JD Edwards support plans so companies can pick exactly the level they need – from simple buckets of hours for occasional help to complete outsourcing that includes hardware and infrastructure. Most plans come with their GENIUS AI tool that watches system health and user patterns in real time.
The options stretch from basic 9-to-5 coverage up to full 24/7×365, and clients decide which areas – applications, development, CNC, database, or OS – they want included. Some plans run on fixed monthly fees, others on quarterly hour buckets, making it straightforward to match the contract to current staff size and workload.
Key Highlights:
- Range of plans from ad-hoc hours to full outsourcing
- Coverage levels from 9×5 to 24x7x365
- Built-in AI monitoring platform on higher tiers
- Separate plans tailored for JD Edwards World users
Services:
- Application and functional support
- Development and custom work
- CNC, database, and operating system management
- Infrastructure and cloud services
- Proactive health and performance monitoring
Contacts:
- Website: getgsi.com
- E-mail: sales@getgsi.com
- Instagram: www.instagram.com/get_gsi
- Twitter: x.com/GSIInc
- Facebook: www.facebook.com/GSIInc1
- Address: 6595 Roswell Rd Ste G PMB 4003, Atlanta, GA, 30328
- Phone: (855)-474-4377
4. Rimini Street
Rimini Street steps in as a third-party alternative to Oracle’s own support for JD Edwards EnterpriseOne and World. Once a company switches, Rimini takes full responsibility for fixes, security patches, tax and regulatory updates, and even custom code that Oracle normally charges extra to touch.
A dedicated primary engineer gets assigned to each account, backed by a global pool of specialists. The model lets organizations stay on their current release – no forced upgrades – and many use the savings to fund other projects while keeping the system stable and compliant for years longer than Oracle’s standard timeline.
Key Highlights:
- Complete replacement for Oracle annual maintenance
- Includes support for customizations at no added cost
- Assigned primary engineer with global backup
- Focus on extending life of existing releases
Services:
- Full break-fix and update support
- Tax, legal, and regulatory compliance updates
- CNC managed services
- Security and interoperability tools
- Consulting for modernization on current platform
Contacts:
- Website: www.riministreet.com
- E-mail: pr@riministreet.com
- Instagram: www.instagram.com/riministreet
- LinkedIn: www.linkedin.com/company/rimini-street
- Twitter: x.com/riministreet
- Facebook: www.facebook.com/RiminiStreet
- Address: Rimini Street, Inc. 1700 South Pavilion Center Drive, Suite 330 Las Vegas, Nevada 89135
- Phone: +1-702-839-9671
5. Spinnaker Support
Spinnaker Support offers third-party maintenance that covers every version of JD Edwards, even the ones Oracle has moved to Sustaining Support only. Their engineers handle break-fix work, security issues, compliance updates, and custom code the same way Oracle used to, often for less than half the original fee.
Companies that aren’t ready to upgrade or move to the cloud can keep running their current setup indefinitely. Spinnaker also layers on managed services when internal teams need day-to-day help or want to offload operations completely, giving a straightforward path to stable, long-term use of the existing software.
Key Highlights:
- Third-party support for all EnterpriseOne and World releases
- Typically costs under half of Oracle maintenance
- Full coverage of custom code and interoperability
- Option to add managed services on top
Services:
- Break-fix and ongoing update support
- Security hardening and compliance work
- Managed application and technical operations
- Integration and connectivity services
- AI-assisted diagnostics for faster resolution
Contacts:
- Website: www.spinnakersupport.com
- E-mail: info@spinnakersupport.com
- LinkedIn: www.linkedin.com/company/spinnaker-support
- Twitter: x.com/spinnakersupprt
- Facebook: www.facebook.com/spinnakersupportservices
- Address: 5445 DTC Parkway, Suite 850, Greenwood Village, CO 80111
- Phone: +1 877 476 0576
6. Corning Data
Corning Data runs JD Edwards managed services with an all-U.S. team of senior consultants who average well over fifteen years in the field. They offer flat monthly fees for application support, CNC work, or a mix that includes ongoing improvement projects, and coverage can run from standard business hours up to full 24/7.
Everything is handled domestically, including on-site visits when needed, and every consultant goes through annual training to stay current. The approach fits companies that want experienced people who already know the system inside out and prefer working with a single, steady partner rather than rotating vendors.
Key Highlights:
- Entirely U.S.-based and ITAR-compliant staff
- Consultants average more than 15 years of JD Edwards experience
- Flexible coverage – business hours to 24/7, remote or on-site
- Flat-fee options for application and improvement work
Services:
- Application managed services
- CNC and technical administration
- Upgrade and migration projects
- User training sessions, remote or in-person
- Proactive optimization and process reviews
Contacts:
- Website: corningdata.com
- LinkedIn: www.linkedin.com/company/corning-data-services
- Twitter: x.com/corningdata
- Facebook: www.facebook.com/CorningData
- Address: 421 Fayetteville Street, Suite 1100, Raleigh, NC 27601
- Phone: 877-807-7702
7. Cyret Technologies
Cyret Technologies positions itself as a long-time technology partner for companies running JD Edwards, with a strong emphasis on enhancements and managed support services. Rather than just fixing problems, their teams focus on planned changes – adding new fields, building custom reports, or adjusting workflows so the system fits current business needs more closely.
They follow a structured change-management process that logs, tests, and documents every modification, which helps keep the environment stable even after years of tweaks. Many U.S. organizations use Cyret when they want third-party annual support combined with ongoing small-to-medium development work without going back to Oracle for every request.
Key Highlights:
- Great experience of delivering JD Edwards-related services
- Heavy focus on enhancements and change management
- Third-party support as an alternative to Oracle maintenance
- In-house project methodology for enhancement delivery
Services:
- Functional and technical enhancements
- Custom report and interface development
- Third-party annual software support
- Managed support and outsourcing options
- Change management and documentation
Contacts:
- Website: www.cyret.com
- E-mail: info@cyret.com
- Instagram: www.instagram.com/cyret_technologies
- LinkedIn: www.linkedin.com/company/cyret-technologies
- Twitter: x.com/cyrettechnolog1
- Facebook: www.facebook.com/CyretTechnologies
- Address: 10687 Gaskins Way, Suite 200, Manassas,VA 20109
- Phone: +1 (703) 365 9599
8. Redfaire International
Redfaire operates as a global network of JD Edwards partners that pools local consultants across multiple countries to deliver unified support and projects. Companies with international footprints often turn to them for 24/7 helpdesk coverage in native languages and for managing rollouts or upgrades that cross borders.
Their support model goes beyond core JD Edwards – they also handle third-party add-ons and custom code, plus they develop and maintain their own suite of JD Edwards-specific tools for reporting, financial automation, and data management. The flat per-user monthly fee with unlimited tickets encourages clients to reach out early instead of waiting for small issues to grow.
Key Highlights:
- Global network with single point of contact for multinational clients
- 24/7/365 support in multiple languages
- Oracle-certified Cloud Managed Service Provider
- Developers build and sell JD Edwards-specific add-on products
Services:
- Full technical and end-user support
- Cloud migration to Oracle Cloud Infrastructure
- International rollouts and upgrades
- Custom orchestration and automation
- Support for in-house and third-party JD Edwards extensions
Contacts:
- Website: www.redfaire.com
- E-mail: sales@redfaire.com
- LinkedIn: www.linkedin.com/company/redfaire
- Address: 2810 N. Church St., PMB 35331 Wilmington, Delaware 19802-4447
- Phone: +1 (513) 842-8506
9. Groupe Conseil ERA
Groupe Conseil ERA runs a JD Edwards practice that serves both Canadian and U.S. clients with fully bilingual teams. They take on everything from day-to-day maintenance to deeper optimization projects, often at rates that reflect their Canadian cost base.
No long-term contracts are required, which appeals to companies that want experienced help without being locked in for years. Their consultants handle monitoring, performance tuning, integrations with modern tools, and user training so the system keeps pace with changing operations.
Key Highlights:
- Long term work focused on JD Edwards
- Bilingual French/English support
- No long-term commitments needed
- Mix of local Canadian and cross-border U.S. clients
Services:
- Ongoing maintenance and preventive support
- Custom development and process automation
- Version upgrades and migration projects
- Integration with external applications
- User training and change management
Contacts:
- Website: www.groupeconseilera.com
- E-mail: info@group-era.com
- LinkedIn: www.linkedin.com/company/groupe-conseil-era-era-consulting-group
- Facebook: www.facebook.com/GroupeconseilERA
- Address: 874 Walker Road, Suite C, City of Dover, County of Den, Delaware, 19904, USA
10. Grant Thornton
Grant Thornton maintains a dedicated JD Edwards practice staffed by certified functional and technical specialists who work on implementations, upgrades, and ongoing support across the United States. They collaborate directly with Oracle on product direction and bring pre-built analytic solutions that run on Oracle Analytics Cloud.
Organizations typically engage them when they need advisory-level guidance alongside hands-on support – roadmap planning, process automation, orchestration work, or mobility extensions all fall within their regular scope.
Key Highlights:
- Award-winning JD Edwards practice with over 100 certified professionals
- Direct advisory relationship with Oracle product development
- Focus on both strategy and hands-on delivery
- Hundreds of completed implementations and optimizations
Services:
- Strategic advisory and roadmap creation
- Implementation and upgrade projects
- Process automation and orchestration
- Pre-built analytics on Oracle Analytics Cloud
- Ongoing functional and technical support
Contacts:
- Website: www.grantthornton.com
- Instagram: www.instagram.com/grantthorntonusa
- LinkedIn: www.linkedin.com/company/grant-thornton-us
- Twitter: x.com/GrantThorntonUS
- Facebook: www.facebook.com/GrantThorntonUS
- Address: 171 N. Clark Street Suite 200 Chicago, IL, 60601
- Phone: +1 312 856 0200
11. Support Revolution
Support Revolution delivers third-party support for JD Edwards systems as a direct replacement for Oracle’s annual maintenance, targeting companies that want to stay on their current release indefinitely. Their engineers provide break-fix work, security patches through their own Revolutionary Enterprise Security program, and general system care at typically half the Oracle fee or less.
Clients often switch when they face forced upgrades or rising costs and prefer to keep the existing setup running smoothly while redirecting budget to other initiatives. The model works well for stable, heavily customized environments that no longer need Oracle’s latest features.
Key Highlights:
- Third-party alternative to Oracle support
- Minimum 50% savings compared to Oracle fees
- Independent security patching program
- No requirement to upgrade versions
Services:
- Full break-fix and operational support
- Custom code and integration maintenance
- Security updates and compliance fixes
- SLA-driven ticket resolution
- Audit defense and license compliance help
Contacts:
- Website: www.supportrevolution.com
- LinkedIn: www.linkedin.com/company/support-revolution
- Address: 111 Congress Ave., Austin, TX 78701, USA
- Phone: +1 737 309 0462
12. Cobit Solutions
Cobit Solutions includes JD Edwards within its ERP support offerings, mainly through staffing and managed services that tie into business intelligence and data handling. Companies in the USA can bring in their BI developers or project managers on a monthly basis to maintain integrations and handle ongoing tweaks to ERP data flows, which often covers basic JD Edwards upkeep alongside analytics work.
The setup works for organizations that run custom JD Edwards configurations and need help keeping data accessible without building full data warehouses. Teams provide remote access around the clock, focusing on code deployment, documentation, and functional adjustments so the system stays aligned with reporting needs.
Key Highlights:
- JD Edwards support via BI and ERP integration staffing
- Monthly managed services starting from set team rates
- Global 24/7 online coverage with no USA restrictions
- Emphasis on data access and ETL processes for JD Edwards
Services:
- BI developer and project manager staffing
- ERP data integration and datamart maintenance
- Code deployment and process documentation
- Functional support through business analysts
- Mentoring and hourly development assistance
Contacts:
- Website: cobit-solutions.com
- E-mail: sales@cobit-solutions.com
- LinkedIn: www.linkedin.com/company/cobitsolutions
- Facebook: www.facebook.com/cobitsolutions
- Address: CS Analytics Group LLC 100 SE 2nd St, Suite 2000, #1034, Miami, FL 33131, United States
- Phone: (720) 882-0181
13. Calance
Calance delivers JD Edwards support as part of its managed IT services for U.S. companies, blending onshore expertise with offshore resources to cover application maintenance and issue resolution. Their teams monitor systems proactively, apply updates, and handle troubleshooting for JD Edwards environments, ensuring operations run without major interruptions.
Their follow-the-sun model lets clients get help anytime, with functional and technical staff addressing everything from user queries to performance tuning. So, many construction or project-based firms use this when they need reliable ERP stability alongside integrations, without managing everything in-house.
Key Highlights:
- U.S.-based onshore support with global offshore backup
- 24/7 coverage through follow-the-sun operations
- Proactive monitoring and routine application tuning
- Application support including updates and fixes
Services:
- Technical and functional issue resolution
- Remote IT helpdesk for JD Edwards users
- System enhancements and performance optimization
- Day-to-night troubleshooting and maintenance
- Integration maintenance for project systems
Contacts:
- Website: www.calanceus.com
- E-mail: connect@calance.com
- LinkedIn: www.linkedin.com/company/calance
- Facebook: www.facebook.com/CalanceUS/
- Address: Anaheim, CA – HQ, 888 S. Disneyland Drive, Suite 500 Anaheim, CA 92802
Conclusion
Picking annual support for JD Edwards in the USA pretty much comes down to what your company actually needs right now – and what you think it’ll need a couple years down the road.
Some companies just want someone reliable to keep the lights on, fix bugs fast, and make sure the system stays compliant without the Oracle price tag. Others run heavily customized setups and need partners who won’t flinch at old code or weird home-grown mods. A few are already eyeing the cloud but aren’t ready to rip and replace, so they look for teams that can bridge the gap without forcing a full upgrade. And then there are the ones who mainly care about squeezing better reports and dashboards out of the data they already have.
The good news is the market has matured a lot. You’re no longer stuck choosing between Oracle’s full-price contract or praying nothing breaks. There are solid U.S.-based teams, global networks with local faces, pure third-party players, and even smaller boutiques that live and breathe this stuff every day. Most of them let you start small – a few hours a month, a pilot project, whatever – so you can test the fit before you commit big money.
At the end of the day it’s less about finding the “best” provider and more about finding the one whose style matches how your team works. Talk to a few, throw them a real problem you’re wrestling with, and see who actually listens and gives you a straight answer. That usually tells you everything you need to know.
