In today’s competitive market, having an efficient Customer Relationship Management (CRM) system is crucial. CRM development companies in the USA specialize in creating customized solutions that help businesses streamline processes, enhance customer engagement, and drive growth. This article explores the top CRM developers across the country and what makes them stand out.
1. A-listware
At A-listware, we provide software development and consulting services with a focus on CRM development for businesses across the USA. Our team supports companies by delivering skilled software developers who work on secure, responsive digital solutions tailored to client needs. We manage the full lifecycle of software projects, including team setup, software outsourcing, and team augmentation. A-listware integrates closely with client teams to ensure smooth communication and project progress. The service portfolio includes custom software development, cloud applications, enterprise software, and legacy software modernization, all relevant to CRM systems.
We also offer IT consulting, infrastructure management, help desk, cybersecurity, and data analytics to support CRM implementations and maintenance. We serve various industries such as finance, healthcare, retail, manufacturing, and more, providing scalable solutions that enhance customer relationship management and business operations.
Key Highlights:
- Focus on seamless communication and team integration
- Low employee attrition rate with dedicated team leaders
- Flexible hiring options with ad-hoc and SLA-based support
- Emphasis on security, quality control, and intellectual property protection
- Services cover cloud, AI, machine learning, DevOps, and UI/UX design
- Experience across multiple industries including finance, healthcare, retail, and telecom
Services:
- CRM Development
- Software Development Outsourcing
- Custom Software Development
- Software Product Development
- Cloud Application Development
- Enterprise Software Development
- Software Consulting
- Legacy Software Modernization
- IT Consulting
- Data Analytics
- Cybersecurity Services
- Help Desk and IT Support
- UI/UX Design
- Dedicated Development Teams
Contact Information:
- Website: a-listware.com
- Address: North Bergen, NJ 07047, USA
- Phone: +1 (888) 337 93 73
- Email: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
2. Salesforce
Salesforce offers CRM development services that integrate customer data, AI, and automation into a single platform. The company provides tools for marketing, sales, service, and commerce teams to work together efficiently. Salesforce’s platform supports quick setup with social sign-on, data integration, and easy connection to email and contacts. The CRM system includes features like email marketing, lead and opportunity management, service case management, and reporting. Salesforce also offers AI-driven agents, known as Agentforce, to support sales and customer service operations around the clock.
The company’s platform extends with various integrations and apps through the AppExchange marketplace. Salesforce supports industries such as financial services, retail, healthcare, construction, education, professional services, technology, and manufacturing by providing tools that unify data and automate workflows. Additional products like Slack, Tableau, MuleSoft, and Heroku enhance productivity and scalability within the Salesforce ecosystem.
Key Highlights:
- Integrated CRM platform with AI and automation
- Quick setup with cloud-based solutions and social sign-on
- AI-driven support agents available 24/7
- Wide range of tools for marketing, sales, service, and commerce
- Extensive app marketplace for integrations and extensions
- Support for multiple industries including finance, healthcare, and manufacturing
- Tools to unify data, improve reporting, and automate workflows
Services:
- CRM development and customization
- Marketing automation
- Sales pipeline and opportunity management
- Customer service case management
- Commerce platform for B2B and B2C
- AI-powered agents and analytics
- Data integration and cloud services
- Platform extensions via AppExchange
- Productivity tools like Slack and Tableau integration
Contact Information:
- Website: www.salesforce.com
- Address: 415 Mission Street, 3rd Floor, San Francisco, CA 94105
- Phone: 1-800-664-9073
- LinkedIn: www.linkedin.com/company/salesforce
- Twitter: x.com/salesforceuk
- Facebook: www.facebook.com/salesforce
- Instagram: www.instagram.com/salesforceuki
3. Pegasystems
Pegasystems provides CRM development services focused on enterprise workflow automation and customer engagement. The company’s platform supports AI decisioning and streamlines business processes across industries. Pegasystems’ CRM solutions are designed to help organizations automate service, personalize customer interactions, and improve operational efficiency. The platform includes tools for managing complex customer journeys and integrating AI-driven insights. Pegasystems also offers consulting and implementation services to support CRM deployments in the USA.
Key Highlights:
- AI-powered workflow automation and decisioning
- Scalable architecture for enterprise needs
- Tools for personalizing customer engagement
- Automation of service processes
- Support for complex customer journeys
- Consulting and implementation services available
Services:
- CRM development and customization
- Workflow automation
- AI-driven customer engagement
- Customer service automation
- Enterprise consulting and support
- Implementation and migration services
Contact Information:
- Website: www.pega.com
- Address: 225 Wyman Street, Waltham, MA 02451, US.
- Phone: +1 (857) 856-2100
- E-mail: SecurityReport@pega.com
- LinkedIn: www.linkedin.com/company/pegasystems
- Twitter: x.com/pega
- Facebook: www.facebook.com/Pegasystems
4. Creatio
Creatio provides CRM development services using a no-code, AI-native platform. The platform supports sales, marketing, and service automation with tools to manage end-to-end workflows. Creatio targets businesses looking to automate customer management and internal processes without deep technical skills. Its CRM solutions cover lead-to-revenue management, omnichannel marketing, and customer service automation. The company supports various industries including banking, insurance, retail, and telecommunications in the USA.
Key Highlights:
- No-code platform for CRM and workflow automation
- AI-native CRM solutions for sales, marketing, and service
- Focus on automating lead-to-revenue processes
- Support for omnichannel customer engagement
- Industry-specific workflows for multiple sectors
- Tools designed for business users with minimal coding
Services:
- CRM development and no-code customization
- Sales automation
- Marketing automation
- Customer service management
- AI-powered workflow automation
- Industry-specific CRM solutions
Contact Information:
- Website: www.creatio.com
- Address: 53 State Street, Floor 37, Boston MA 02109
- Phone: +1 617 765 7997
- E-mail: info@creatio.com
- LinkedIn: www.linkedin.com/company/creatioglobal
- Twitter: x.com/Creatio_Global
- Facebook: www.facebook.com/CreatioCompany
- Instagram: www.instagram.com/creatio_official
5. Insightly
Insightly offers CRM development services aimed at unifying customer data and improving sales, marketing, and support operations. The platform provides tools for pipeline management, lead tracking, marketing automation, and customer service ticketing. Insightly emphasizes ease of use and integration with popular business applications to streamline workflows. The CRM is used across various industries in the USA to help businesses centralize customer information and automate marketing and support processes.
Key Highlights:
- CRM with integrated sales, marketing, and support tools
- Pipeline and lead management features
- Marketing automation with campaign management
- Support ticketing and customer service management
- Integration with multiple third-party apps
- Focus on usability and quick deployment
Services:
- CRM development and deployment
- Sales pipeline and opportunity management
- Marketing automation
- Customer support and ticketing
- Workflow and app integrations
- Analytics and reporting
Contact Information:
- Website: www.insightly.com
- E-mail: billing-insightly@unbounce.com
- LinkedIn: www.linkedin.com/company/insightly
- Twitter: x.com/insightly
- Facebook: www.facebook.com/Insightly
- Instagram: www.instagram.com/insightlyplatform
6. Zoho
Zoho provides CRM development services as part of a broader suite of cloud-based business software. The company’s CRM platform supports customer-facing teams with tools for sales, marketing, and service automation. Zoho focuses on integrating multiple business functions in a unified environment to help organizations manage customer relationships, automate workflows, and streamline operations. Its platform is designed for businesses of all sizes and offers features such as email, helpdesk support, accounting, recruiting, and project management, all accessible through a single cloud-based system.
The company emphasizes data privacy and owns its technology stack, including global data centers. Zoho continuously invests in research and development to maintain and improve its product ecosystem. Its CRM platform is supported by training, certification, and a community to help users maximize the software’s capabilities.
Key Highlights:
- Comprehensive cloud-based CRM platform
- Integration with multiple business applications
- Support for sales, marketing, and customer service automation
- Focus on data privacy and proprietary technology stack
- Tools for businesses of all sizes
- Ongoing investment in research and development
- Training, certification, and user community support
Services:
- CRM development and customization
- Sales automation
- Marketing automation
- Customer support and helpdesk software
- Accounting and finance software integration
- Recruiting and HR management tools
- Project and workflow management
- Training and certification programs
Contact Information:
- Website: www.zoho.com
- Phone: +1 877 834 4428
- E-mail: sales@eu.zohocorp.com
- LinkedIn: www.linkedin.com/company/zoho
- Twitter: x.com/zoho
- Facebook: www.facebook.com/zoho
- Instagram: www.instagram.com/zoho
7. HubSpot
HubSpot provides CRM development services through an integrated, AI-powered platform designed to connect marketing, sales, and customer service teams. The platform offers tools that centralize customer data and support automation across various business functions. HubSpot’s CRM solutions include sales pipeline management, marketing automation, customer service support, content management, operations automation, and commerce capabilities. The company supports businesses in managing customer journeys with tools for lead management, ticketing, reporting, and analytics. HubSpot also offers AI-based features such as digital agents to help automate support and sales tasks.
The platform is built to unify different business applications and data, enabling teams to have a comprehensive view of customers throughout their interactions. HubSpot integrates with many third-party applications to extend functionality and streamline workflows. It serves companies of various sizes and industries across the USA by providing scalable CRM development and operational support.
Key Highlights:
- AI-powered unified CRM platform
- Integrated tools for marketing, sales, service, and commerce
- Automation of customer support and sales tasks using AI agents
- Centralized customer data for better visibility
- Extensive app ecosystem and integrations
- Tools for reporting, analytics, and customizable workflows
- Support for businesses of all sizes and industries
Services:
- CRM development and platform customization
- Sales pipeline and opportunity management
- Marketing automation and campaign management
- Customer service and support ticketing
- Content management and AI-driven content tools
- Operations automation and data synchronization
- Commerce platform for billing and payments
- Integration with third-party apps and services
Contact Information:
- Website: www.hubspot.com
- Address: 400 Montgomery St, Level 10, San Francisco, CA 94111, United States
- Phone: +1 888 482 7768
- LinkedIn: www.linkedin.com/company/hubspot
- Twitter: x.com/HubSpot
- Facebook: www.facebook.com/hubspot
- Instagram: www.instagram.com/hubspot
8. SugarCRM
SugarCRM provides CRM development services that focus on helping businesses manage customer, product, and sales data in a centralized platform. The company offers solutions designed for sales automation, marketing, customer service, and account management. SugarCRM’s platform supports customization and flexibility to adapt to various industries and business models in the USA. Its tools include mobile access, real-time data management, and integration with multiple ERP and business systems. SugarCRM also supports workflow automation and customer journey mapping to improve sales efficiency and customer engagement.
Key Highlights:
- CRM platform with sales automation and account management
- Customizable and flexible to suit different industries
- Mobile app with real-time customer data access
- Support for marketing, sales, and customer service processes
- Tools for workflow automation and customer journey management
Services:
- CRM development and platform customization
- Sales automation and pipeline management
- Marketing automation
- Customer service and support tools
- Mobile CRM applications
- ERP and third-party system integrations
- Professional services including implementation and migration
Contact Information:
- Website: www.sugarcrm.com
- Address: 548 Market St PMB 59423, San Francisco, California 94104-5401
- Phone: +1 (877) 842-7276
- E-mail: salesna@sugarcrm.com
- LinkedIn: www.linkedin.com/company/sugarcrm
- Twitter: x.com/SugarCRM
- Facebook: www.facebook.com/sugarcrm
- Instagram: www.instagram.com/sugarcrm
9. Nimble
Nimble provides CRM development services focused on relationship management, sales automation, and email marketing for businesses in the USA. The platform offers tools to streamline contact management by syncing with Google and Microsoft 365 contacts, calendars, and emails. Nimble supports lead generation with features like a prospector tool and customizable web forms. It also includes workflow automation across departments to improve efficiency. Email marketing and group messaging functionalities help users reach and engage contacts effectively. Nimble’s CRM integrates with various business applications and works through browser and email extensions to fit seamlessly into daily workflows.
Key Highlights:
- AI-driven contact and relationship management
- Integration with Google Workspace and Microsoft 365
- Lead generation tools including Nimble Prospector and web forms
- Workflow automation with customizable templates
- Email marketing and automated email sequences
- Browser and email extensions for popular platforms
- Customizable sales pipelines and reporting
Services:
- CRM development and customization
- Contact and relationship management
- Sales automation and pipeline tracking
- Email marketing and group messaging
- Workflow and process automation
- Lead generation tools
- Integration with email and calendar platforms
Contact Information:
- Website: www.nimble.com
- E-mail: care@nimble.com
- LinkedIn: www.linkedin.com/company/nimblecrm
- Twitter: x.com/nimble
- Facebook: www.facebook.com/nimble
- Instagram: www.instagram.com/nimblegram
10. Oracle
Oracle provides CRM development services as part of its broader cloud applications suite designed to support customer relationship management and enterprise operations. The company offers cloud-based CRM solutions that integrate with other Oracle cloud services, enabling organizations to manage sales, marketing, service, and commerce processes within a unified platform. Oracle’s CRM development focuses on automation, AI-driven insights, and scalable infrastructure to support businesses of various sizes and industries in the USA. The platform supports real-time data access and integration with ERP, supply chain, and finance systems to provide a comprehensive view of customer interactions and business processes.
Key Highlights:
- Cloud-based CRM solutions integrated with Oracle Cloud applications
- AI and automation tools for sales, marketing, and service management
- Scalable platform supporting businesses of all sizes
- Integration with ERP, finance, and supply chain systems
- Real-time data processing and analytics
- Support for multicloud environments and enterprise workloads
- Security features aligned with zero trust principles
Services:
- CRM development and customization
- Sales automation and pipeline management
- Marketing automation and campaign execution
- Customer service and support solutions
- Data integration and analytics
- Cloud infrastructure and multicloud support
- AI-powered insights and workflow automation
- Consulting and implementation services
Contact Information:
- Website: www.oracle.com
- Phone: +1.800.633.0738
- LinkedIn: www.linkedin.com/company/oracle
- Twitter: x.com/oracle
- Facebook: www.facebook.com/Oracle
11. Vtiger
Vtiger provides CRM development services that integrate marketing, sales, and support teams on a single platform. The company’s CRM platform offers a unified 360-degree view of customer data, designed to help businesses of all sizes in the USA manage customer relationships efficiently. Vtiger supports customization and is adaptable across industries, with tools to automate lead generation, sales processes, and customer support. The platform includes AI-driven insights and connects with over 500 business applications to extend its functionality. Vtiger also offers mobile apps for work on the go and focuses on data security and compliance with standards like GDPR and ISO.
Key Highlights:
- Unified CRM platform combining marketing, sales, and support
- Adaptable and customizable for different team sizes and industries
- AI-powered analytics and automation features
- Mobile apps available for Android and iOS
- Data security compliance with GDPR and ISO standards
Services:
- CRM development and platform customization
- Sales automation and lead management
- Marketing campaign management
- Customer support and help desk tools
- AI-driven insights and workflow automation
- Mobile CRM applications
- Integration with third-party apps and services
- Migration, onboarding, training, and support services
Contact Information:
- Website: www.vtiger.com
- Address: 801 Barton Springs Rd, Austin, TX 78704
- Phone: 1-877-784-9277
- E-mail: info@vtiger.com
- LinkedIn: www.linkedin.com/company/vtiger
- Twitter: x.com/vtigercrm
- Facebook: www.facebook.com/vtiger
12. Freshworks
Freshworks provides CRM development services as part of a broader suite of AI-powered customer and IT service software. The company’s platform supports businesses in the USA with tools to manage sales, marketing, customer support, and IT operations within a unified system. Freshworks focuses on automating repetitive tasks, enhancing customer conversations, and enabling teams to work more efficiently through AI-driven features such as chatbots and workflow automation.
The product range includes solutions for customer support (Freshdesk), IT service management (Freshservice), conversational messaging (Freshchat), sales automation (Freshsales), and marketing engagement (Freshmarketer). Freshworks integrates AI capabilities like generative AI and conversational agents to help improve service speed and accuracy. The company supports scalability and cross-channel engagement to meet varied business needs.
Key Highlights:
- AI-powered CRM and service software platform
- Automation of sales, marketing, support, and IT processes
- Conversational AI agents and chatbots for customer interaction
- Unified platform for customer support and IT service management
- Scalable solutions for businesses of different sizes
- Integration of generative AI for enhanced productivity
- Focus on simplifying workflows and improving service quality
Services:
- CRM development and customization
- Sales automation and pipeline management
- Customer support and help desk solutions
- IT service management and operations automation
- Conversational AI and chatbot implementation
- Marketing automation and customer engagement
- Workflow automation and analytics
- Training, certification, and customer support
Contact Information:
- Website: www.freshworks.com
- Address: 2950 S. Delaware Street, Suite 201San Mateo, CA 94403
- Phone: +1 (855) 747 6767
- LinkedIn: www.linkedin.com/company/freshworks-inc
- Twitter: x.com/FreshworksInc
- Facebook: www.facebook.com/FreshworksInc
13. SutiSoft
SutiSoft provides CRM development services as part of a comprehensive suite of cloud-based business management platforms. The company’s CRM solutions support marketing, sales, customer support, and property management functions, designed to help businesses in the USA streamline customer engagement and sales processes. The platform includes tools for campaign management, lead tracking, sales forecasting, and support ticket management. SutiSoft integrates CRM with other business modules such as data analytics, help desk, and single sign-on for a unified experience. Its cloud-based approach allows access from anywhere and supports scalable business needs.
Key Highlights:
- Cloud-based CRM platform covering marketing, sales, and support
- Integration with property management and survey tools
- Real-time data analytics and forecasting capabilities
- Support for help desk and customer support ticketing
- Single sign-on access for multiple applications
- Scalable solution suited for small to enterprise-level businesses
- Security and compliance features across platforms
Services:
- CRM development and customization
- Campaign and lead management
- Sales forecasting and data analytics
- Customer support and help desk management
- Property management integration
- Survey creation and data collection
- Single sign-on and access management
- Cloud deployment and platform integration
Contact Information:
- Website: www.sutisoft.com
- Address: 333 West El Camino Real, Suite 210, Sunnyvale, CA 94087, USA
- Phone: +(888) 272-4385
- LinkedIn: www.linkedin.com/company/sutisoft
- Twitter: x.com/sutisoft
- Facebook: www.facebook.com/SutiSoft
14. SalesNexus
SalesNexus provides CRM development services focused on helping businesses in the USA manage sales pipelines, automate marketing campaigns, and streamline workflows. The platform combines CRM and marketing automation to enable users to track leads, manage contacts, and run email and text campaigns from a single interface. SalesNexus supports automated list segmentation, personalized autoresponders, and performance tracking to optimize engagement. The company offers services including data migration, list cleansing and enrichment, email campaign design, and integration support.
SalesNexus emphasizes user-friendly features designed to improve sales team efficiency and customer communication. The platform also provides support options including turnkey setup, training, and ongoing customer service. Security and privacy are prioritized to protect customer data.
Key Highlights:
- Combined CRM and marketing automation platform
- Lead and sales pipeline management
- Automated email and text campaign tools
- Workflow automation with task and autoresponder setup
- Data migration, list cleansing, and enrichment services
- Integration support including API and VOIP
- Customer support with onboarding and training
Services:
- CRM development and customization
- Sales pipeline tracking and management
- Email and SMS marketing automation
- Workflow and task automation
- Data migration and list management
- Campaign design and delivery management
- API and third-party integrations
- Customer support and training
Contact Information:
- Website: www.salesnexus.com
- Address: 5535 Memorial Dr., Suite F #852, Houston, TX 77007
- Phone: (800) 862-0134
- LinkedIn: www.linkedin.com/company/salesnexus
- Twitter: x.com/SalesNexus
- Facebook: www.facebook.com/SalesNexusCRM
15. Less Annoying CRM
Less Annoying CRM provides CRM development services designed specifically for small businesses in the USA. The company focuses on delivering a straightforward and easy-to-use CRM platform that helps users manage contacts, sales pipelines, tasks, and calendars in one place. The software is built with simplicity in mind to reduce complexity for small teams and solo users. Less Annoying CRM offers ongoing customer support handled by experienced staff rather than chatbots. Pricing is simple, with no hidden fees or complicated contracts. The company emphasizes long-term commitment to small business needs without pressure from investors.
Key Highlights:
- CRM designed specifically for small businesses and solo users
- Simple, easy-to-use interface combining contacts, tasks, and calendars
- Experienced, human customer support without chatbots
- Transparent pricing with one low price and no hidden fees
- No contracts or long-term commitments required
- Focus on building features useful to small businesses only
- Self-funded and independent company with consistent service
Services:
- CRM development tailored for small business needs
- Contact and lead management
- Task and calendar integration within the CRM
- Customer support and onboarding assistance
- Integration with popular tools like Google Calendar, Mailchimp, and Zapier
- Training resources and personalized help from CRM coaches
- Data migration and setup support
Contact Information:
- Website: www.lessannoyingcrm.com
- Address: 1017 Olive St. #300, St. Louis, MO 63101
- Phone: (877) 666-6467
- E-mail: help@lessannoyingcrm.com
- LinkedIn: www.linkedin.com/company/less-annoying-crm
- Twitter: x.com/LessAnnoyingCRM
- Facebook: www.facebook.com/LessAnnoyingCRM
Conclusion
When choosing a CRM development company in the USA, it is important to consider factors such as the company’s expertise, the range of services offered, and how well their solutions align with your business needs. CRM providers in the USA offer a variety of platforms and custom development options designed to improve sales, marketing, and customer service processes. Whether a business is small or large, these companies focus on delivering tools that help organize customer data, automate workflows, and enhance customer engagement. By selecting the right CRM development partner, organizations can streamline operations, increase efficiency, and build stronger customer relationships over time.
