In today’s competitive landscape, delivering exceptional customer experiences is key to long-term success. Top companies across the U.S. specialize in transforming how businesses engage with customers – leveraging data, technology, and human-centered design. This guide highlights the leading firms that help organizations create impactful, seamless, and personalized customer journeys.
1. A-Listware
We specialize in delivering custom software development and consulting services that focus on improving customer experience across a range of industries. By acting as an extension of our clients’ internal teams, we help organizations scale their technology capabilities and ensure that all digital solutions are tailored to business needs. Our team supports companies of various sizes, including startups and enterprises, by providing expert-level staff and managing full development lifecycles.
Through our infrastructure and flexible engagement models, we assist clients in transforming their customer-facing platforms and internal tools, enabling smoother service delivery and better user satisfaction. We manage both on-premises and cloud environments, provide dedicated teams, and support legacy modernization. Our strength lies in matching the right talent to the right tasks, reducing operational complexity, and maintaining continuity in service and product delivery.
Key Highlights:
- Deep experience in software development and team leadership
- Broad access to a large network of vetted technology professionals
- Fast team formation to meet project demands
- Versatility across both large organizations and smaller businesses
- Long-term collaboration with innovation-driven companies
Services:
- Software Development and Outsourcing
- Dedicated Development Teams
- Software Product and Custom Development
- Cloud Application Development
- Application Support and Maintenance
- UI/UX Design and Optimization
- QA and Testing Services
- IT Infrastructure and Help Desk Support
- Cybersecurity Consulting
- Data Analytics and Intelligent Platform Solutions
Contact Information:
- Website: a-listware.com
- Email: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: North Bergen, NJ 07047, USA
- Phone Number: +1 (888) 337 93 73
2. CXG
CXG is a full-spectrum customer experience partner that helps luxury and premium brands reshape how they connect with customers in the USA and worldwide. Their teams study the complete journey, uncover service gaps and guide brands toward clear actions that raise satisfaction and loyalty without disrupting day-to-day operations.
They combine research, on-site evaluations and practical coaching to embed new behaviours across store staff and digital teams. By pairing strategic advice with hands-on training, they make sure changes move beyond slide decks and take root in daily practice, supporting long-term customer experience goals.
Key Highlights:
- Focus on luxury and premium retail
- Blend of strategy, research and execution
- Global network supporting US projects
- Emphasis on measurable experience upgrades
Services:
- Strategy and transformation planning
- Customer and CX diagnosis
- Training, workshops and coaching
- Experience reports and case studies
Contact Information:
- Website: www.cxg.com
- Facebook: www.facebook.com/WeAreCXG
- LinkedIn: www.linkedin.com/company/cxgroup
- Instagram: www.instagram.com/we.are.cxg
- Address: 10th Jay st, BK, Soho Works, NY 11201, United States
3. Merixstudio
Merixstudio guides companies through customer experience transformation by combining strategic consulting with design and engineering skills. Their teams study each stage of the customer journey, run design thinking workshops and build prototypes that test new ideas quickly. This approach helps clients in the USA refine how customers interact with websites, apps and service touchpoints without disrupting current operations.
They also turn approved concepts into full digital products, providing development, testing and ongoing improvements. With a team spread across Europe and a New York office, they collaborate closely with US stakeholders, sharing research findings, aligning on goals and supporting continuous iteration to keep experiences relevant in a fast changing market.
Key Highlights:
- Strategic focus on experience led growth
- Design sprints and rapid prototyping practices
- Ability to move from insight to live digital products
- Close collaboration with US based teams
- Experience across smart city, sustainability and manufacturing sectors
Services:
- Customer experience analysis and workshops
- CX vision and strategy development
- Prototyping and usability testing
- Digital consulting and product design
- Web and mobile application development
- Journey optimisation and process improvement
Contact Information:
- Website: www.merixstudio.com
- E-mail: m.bien@merixstudio.com
- Facebook: www.facebook.com/worldofmerix
- LinkedIn: www.linkedin.com/company/merixstudio/mycompany
- Instagram: www.instagram.com/merixstudio
- Address: New York 5 Penn Plaza, United States
- Phone: +48 570 233 207
4. McorpCX
McorpCX advises US-based companies on how to redesign customer and employee interactions so that every step of a journey fits clear business goals. Their consultants combine research, journey mapping and experience design to reveal friction points, then guide teams as they embed new processes and metrics. As a result, clients gain a shared view of customer needs and a practical roadmap for improving service delivery.
They also support day to day execution by sharing playbooks, operating models and training programs that help internal teams own and run new practices. With skills that span strategy, measurement and change management, they work alongside stakeholders to keep improvements on track and aligned with market expectations.
Key Highlights:
- More than two decades focused on customer and employee experience
- Proven frameworks that link strategy to measurable actions
- Experience across technology, healthcare, financial services and retail
- Emphasis on journey mapping and voice of customer insights
- Ability to coach internal teams and build experience management capabilities
Services:
- Customer experience transformation consulting
- Experience operating system design and rollout
- Voice of customer and experience measurement programs
- Journey mapping and touchpoint analysis
- Training and education for customer centric practices
Contact Information:
- Website: www.mcorpcx.com
- Twitter: x.com/McorpCX
- Phone: +1.415.526.2655
5. Vynamic
Vynamic supports US healthcare and life sciences organizations as they move from product focused models to customer centric ways of working. Their consultants guide teams through every stage of transformation, linking digital and personal channels so that health professionals, patients and payers get consistent experiences. By working across brands, functions and vendors, they help clients build the skills and culture needed to manage complex, multichannel journeys.
They combine strategic advice with hands on delivery, covering omnichannel engagement, patient services and patient experience design. Their approach includes journey mapping, modular content planning and the creation of clear measurement plans. Continuous testing and optimisation keep programs aligned with user needs and changing market conditions.
Key Highlights:
- Strong focus on healthcare and life sciences
- Expertise in omnichannel engagement practices
- Emphasis on sustainable, customer centric culture change
- Blend of strategy, execution and measurement skills
- Support for both digital and in person interactions
Services:
- Omnichannel strategy, planning and execution
- Customer journey planning and use case development
- Modular content enablement
- Patient support strategy and HUB enablement
- Vendor selection and KPI planning
- Patient experience design and engagement
- Care model design and digital enablement
Contact Information:
- Website: vynamic.com
- Facebook: www.facebook.com/vynamic
- Twitter: x.com/Vynamic
- LinkedIn: www.linkedin.com/company/vynamic-llc
- Instagram: www.instagram.com/vynamic
- Address: 300 Vesey Street 10th Floor New York, NY 10282
6. IGT Solutions
IGT Solutions helps US organizations rebuild customer journeys around digital expectations, combining design thinking and engineering to remove friction across web, mobile and voice channels. Their consultants map each touchpoint, apply automation where it adds value and guide teams as they introduce data driven methods to personalise support and marketing. This work aims to make interactions intuitive and consistent, regardless of how customers choose to connect.
They also focus on long term capability by embedding omni channel CRM tools, conversational interfaces and shared measurement practices. Close collaboration with business and technology stakeholders ensures new processes align with day to day operations while allowing for future upgrades. In this way, they support continuous improvement rather than one off fixes.
Key Highlights:
- Digital first approach that links design and engineering
- Emphasis on intuitive omni channel journeys
- Experience in travel, retail, fintech and connected networks
- Use of data and automation to personalise engagement
- Collaborative delivery model with client stakeholders
Services:
- Customer experience design
- Omni channel CRM enablement
- Customer data platform integration
- Conversational AI solutions
- Digital transformation consulting
- Intelligent automation and analytics
Contact Information:
- Website: www.igtsolutions.com
- Facebook: www.facebook.com/IGTSolutions
- Twitter: x.com/Connect_IGT
- LinkedIn: www.linkedin.com/company/igtsolutions
- Instagram: www.instagram.com/igtsolutions
- Address: Willis Tower, 233 South Wacker Drive, 84th Floor, Chicago, IL 60606
7. Bain & Company
Bain & Company focuses on customer experience transformation by helping organizations align their strategies with evolving customer expectations. They emphasize the importance of emotional connection and personalized engagement beyond basic digital convenience. Their approach includes using predictive analytics and AI tools to anticipate customer needs and support seamless, integrated experiences. Bain works with clients to develop value propositions and customer-centric cultures that improve engagement across industries.
They integrate decades of experience with modern technologies to help businesses adapt to a customer-driven environment. Their services include strategic mapping of customer journeys and supporting companies in building long-term loyalty through innovation and purpose-driven customer interactions. Bain also offers tools and frameworks to guide transformation efforts and measure outcomes.
Key Highlights:
- Focus on emotional connection and personalized engagement
- Use of predictive analytics and AI in CX strategy
- Emphasis on shifting from reactive to proactive customer management
- Decades of experience combined with cutting-edge tools
- Support for building customer-centric organizational culture
Services:
- Customer Experience Strategy and Mapping
- Predictive Analytics and AI Integration
- Value Proposition Development
- Customer Insights and Segmentation
- Customer-Centric Culture Building
- Marketing and Engagement Optimization
Contact Information:
- Website: www.bain.com
- E-mail: alumni.relations@bain.com
- Facebook: www.facebook.com/bainandcompany
- Twitter: x.com/bainandcompany
- LinkedIn: www.linkedin.com/company/bain-and-company
- Instagram: www.instagram.com/bainandcompany
- Address: 131 Dartmouth Street Boston, Massachusetts 02116 United States
- Phone: +1 617 572 2000
8. Persistent Systems Limited
Persistent Systems focuses on transforming customer experience by combining technology with user-centered design and data-driven insights. They work on redesigning customer journeys to create more engaging and efficient interactions. Their approach includes using advanced analytics and AI to help organizations make informed decisions and continuously improve their customer experience strategies.
They offer services that cover implementation, experience transformation, and technology advisory, leveraging deep industry knowledge and partnerships, especially with Salesforce. Their work aims to improve user adoption and operational efficiency while aligning with emerging technologies like Generative AI.
Key Highlights:
- Integration of advanced analytics and AI for CX improvement
- User-centric design and journey redesign
- Strong partnership and expertise with Salesforce
- Industry-specific solutions and accelerators
- Focus on reducing costs and improving productivity
Services:
- Customer Experience Transformation
- User Experience Design and Implementation
- Data and AI Solutions
- Business Transformation
- Technology Advisory
- CX ROI Accelerators
Contact Information:
- Website: www.persistent.com
- E-mail: info@persistent.com
- Facebook: www.facebook.com/PersistentSystems
- Twitter: x.com/Persistentsys
- LinkedIn: www.linkedin.com/company/persistent-systems
- Instagram: www.instagram.com/persistent_systems
9. ResultsCX
ResultsCX focuses on improving customer experience through a combination of technology and human interaction. They work with businesses to manage customer relationships and support processes, aiming to help organizations adapt to evolving customer needs. Their approach includes integrating multiple communication channels to provide consistent and effective support.
They deliver services across various industries, with an emphasis on blending digital tools and live support. ResultsCX also works on enhancing customer loyalty and satisfaction by optimizing how companies engage with their customers at different touchpoints.
Key Highlights:
- Multi-channel customer service delivery
- Integration of technology with live support
- Focus on customer loyalty and retention
- Experience across diverse industries
Services:
- Customer support outsourcing
- Digital customer engagement
- Customer relationship management (CRM)
- Analytics and reporting for customer interactions
Contact Information:
- Website: resultscx.com
- Facebook: www.facebook.com/ResultsCX
- Twitter: x.com/ResultsCX
- LinkedIn: www.linkedin.com/company/resultscx
- Instagram: www.instagram.com/resultscx
10. TP (Teleperformance)
TP focuses on helping organizations transform their customer experience by combining digital technologies and human support. They emphasize the use of AI-powered tools such as chatbots and voice-to-chat systems to handle routine tasks while allowing live agents to manage more complex interactions. Their approach integrates multiple communication channels, including social media, voice, and messaging, to provide flexible customer engagement.
The company works across a variety of industries, offering services designed to improve operational efficiency and customer satisfaction. They also highlight the role of company culture and employee well-being as important factors in delivering consistent customer experiences. Their solutions often include data-driven strategies and embedded security to support digital transformation initiatives.
Key Highlights:
- AI-powered customer interaction tools
- Multi-channel engagement (voice, messaging, social media)
- Focus on blending automation with live support
- Emphasis on company culture and employee well-being
- Data-driven digital transformation strategies
Services:
- Conversational chatbots and live support
- Voice-to-chat and voice-to-messaging solutions
- Social media customer engagement
- Digital customer experience management
- Business process optimization and security integration
Contact Information:
- Website: www.tp.com
- Facebook: www.facebook.com/teleperformancebrasil
- Twitter: x.com/Teleperformance
- LinkedIn: www.linkedin.com/company/teleperformance
- Instagram: www.instagram.com/teleperformance_group
11. Riseup Labs
Riseup Labs focuses on transforming customer experience by applying technology and data-driven strategies to enhance every interaction a customer has with a business. They work to map the entire customer journey, identify pain points, and create seamless, personalized experiences across multiple channels. Their approach involves integrating systems and using analytics to anticipate customer needs, enabling more consistent and meaningful engagement.
Their efforts include designing user-friendly interfaces and streamlining workflows to reduce friction at every touchpoint. Riseup Labs also emphasizes training teams to adopt new processes effectively, ensuring that customer experience improvements are sustainable and align with business goals. They provide ongoing performance monitoring to fine-tune the customer journey over time.
Key Highlights:
- Customer journey mapping and analysis
- Integration of omnichannel customer support
- Use of customer data analytics for personalization
- Implementation of contact center innovation frameworks
- Emphasis on change management and team enablement
- Security and compliance considerations in CX solutions
Services:
- CX Strategy Consulting
- Customer Journey Mapping
- User Experience (UX) Design
- Personalization and Customization
- Customer Feedback and Survey
- Social Media Engagement
- Digital Marketing Services
- Training and Enablement
- Data Management
- Performance Monitoring
Contact Information:
- Website: riseuplabs.com
- E-mail: contact@riseuplabs.com
- Facebook: www.facebook.com/riseuplabs
- Twitter: x.com/riseuplabs
- LinkedIn: www.linkedin.com/company/riseuplabs
- Instagram: www.instagram.com/riseuplabs
- Address: 37 Fairfield Drive, Dix Hills, NY-11746, USA
- Phone: +1 (917) 338-2503
12. EY (Ernst & Young)
EY focuses on helping organizations improve how they interact with their customers through technology and process changes. They work with companies to redesign customer journeys, aiming to make these experiences more efficient and consistent across channels. Their approach includes using data and analytics to understand customer needs better and to create tailored solutions that align with business goals.
They also assist in transforming internal operations to support these enhanced customer experiences. This includes modernizing systems and workflows so that companies can respond faster and more effectively to customer demands. Their work covers a range of industries, emphasizing practical improvements that connect customer insights with operational changes.
Key Highlights:
- Customer journey redesign
- Data-driven customer insights
- Cross-channel consistency
- Operational modernization
- Industry-specific solutions
Services:
- Customer experience strategy development
- Journey mapping and design
- Analytics and insights integration
- Technology implementation support
- Process and operational transformation
Contact Information:
- Website: www.ey.com
- Facebook: www.facebook.com/EY
- Twitter: x.com/EYnews
- Address: 1540 Broadway, 25th floor New York 10036
- Phone: +1 212 773 3000
13. InMoment
InMoment focuses on transforming how businesses understand and improve customer experiences by integrating data from multiple channels. They offer tools that collect and analyze real-time customer feedback, helping organizations identify pain points and opportunities for improvement across various touchpoints. Their approach includes combining structured and unstructured data to provide insights that inform decision-making, aiming to enhance overall customer engagement and operational efficiency.
They also emphasize the importance of a customer-centric culture by supporting employee empowerment and continuous improvement practices. Their solutions cover a broad range of industries, providing tailored ways to align customer feedback with business goals. This includes support for omnichannel engagement, conversational intelligence, and reputation management, aiming to create consistent and personalized customer journeys.
Key Highlights:
- Integrates structured and unstructured customer feedback
- Real-time data collection and analysis
- Focus on omnichannel customer engagement
- Supports employee empowerment and customer-centric culture
- Offers AI-driven insights for decision-making
- Covers multiple industries including retail, healthcare, financial services, and automotive
Services:
- Customer feedback collection and analytics
- Conversational intelligence tools
- Reputation management solutions
- Digital listening and social review analysis
- Experience data reporting and storytelling
- AI-powered text analytics and predictive insights
- Integration with enterprise systems and data management
Contact Information:
- Website: inmoment.com
- Facebook: www.facebook.com/WeAreInMoment
- Twitter: x.com/WeAreInMoment
- LinkedIn: www.linkedin.com/company/weareinmoment
- Address: 10619 S. Jordan Gateway Suite 350 South Jordan, UT 84095
- Phone: +1 800 530 4251
14. ConverseNow
ConverseNow applies voice-based AI to help quick service restaurants manage incoming orders without adding pressure to in-store teams. Their platform answers phone and drive-thru requests, captures each order, and passes the details straight to existing point of sale systems. By removing busy signals and long waits, they give guests a smoother path to purchase while letting staff focus on preparation and curbside service.
They also configure dynamic upsell prompts and provide analytics that show how menu changes affect order mix. Restaurant operators use these insights to refine scripts, adjust staffing, and measure guest sentiment across multiple locations. The result is a consistent experience that scales across channels without needing major infrastructure changes.
Key Highlights:
- Voice AI handles phone and drive-thru ordering
- Integration with restaurant POS and kitchen workflows
- Dynamic upsell suggestions based on menu context
- Analytics that track order patterns and guest feedback
- Supports labor flexibility by shifting staff to food prep
Services:
- Voice AI order capture and routing
- Drive-thru and phone channel automation
- Upsell configuration and testing
- Integration and implementation support
- Order data reporting and performance analytics
Contact Information:
- Website: conversenow.ai
- E-mail: info@conversenow.ai
- Twitter: x.com/ConverseNowAI
- LinkedIn: www.linkedin.com/company/conversenowai
- Phone: 737-301-1234
Conclusion
Customer experience transformation is not just about digital tools or automation but about aligning business operations with customer needs. The companies featured in this article focus on improving interactions across channels, simplifying processes, and enabling faster, more consistent service. They work with organizations across sectors to identify barriers in customer journeys and apply practical solutions that drive better outcomes.
In the USA, these firms are helping businesses respond to shifting customer expectations by streamlining operations, introducing intelligent systems, and creating more responsive service environments. Whether through voice AI, digital platforms, or integrated strategies, their work supports long-term improvements in how businesses serve and retain their customers.
