Running a business means juggling a lot, and customer support is one of those things that can quickly get overwhelming. That’s where help desk outsourcing companies come in. They take the pressure off your team by handling customer questions, tech issues, and more. In this guide, we’ll break down what these companies do, why they’re helpful, and which ones are worth checking out.
1. A-listware
At A-listware, we deliver tailored technology services that help businesses thrive in competitive markets. Our team provides everything from custom software development and UI/UX design to IT support and help desk outsourcing. We partner with companies across a range of industries to build efficient digital products and manage complex infrastructure. Whether you need a dedicated engineering team or assistance with cybersecurity, we bring the expertise and flexibility to support your goals.
We work closely with our clients to understand their needs and deliver results through agile methodologies, transparent communication, and proven processes. With experience in sectors like healthcare, finance, manufacturing, and telecommunications, we align technology with business strategy to drive operational success and long-term value.
Highlights:
- Flexible engagement models including agile teams, consulting, and KPI-driven programs
- Strong focus on dedicated teams with transparent collaboration workflows
- Extensive domain expertise across multiple business sectors
- Emphasis on operational efficiency and continuous delivery
Services:
- IT help desk and support
- Software, web, and mobile app development
- Managed IT services and infrastructure support
- UI/UX design and quality assurance
- Data analytics and cybersecurity
- Digital transformation and IT consulting
Contact and Social Media Information:
- Website: a-listware.com
- Phone: +1 (888) 337 93 73
- Email: info@a-listware.com
- Address: North Bergen, NJ 07047, USA
- LinkedIn: www.linkedin.com/company/a-listware/mycompany
- Facebook: www.facebook.com/alistware
2. Fusion5
Fusion5 provides outsourced help desk services as part of their broader managed IT solutions. Their approach centers on proactive support and integration with existing IT service management (ITSM) processes, aiming to improve operational efficiency and reduce downtime. They offer multi-tiered support from level 1 to level 3, incident management, vendor coordination, and end-user computing assistance. Their services are designed to scale alongside a business, adapting to changes in size and technical requirements.
Their help desk operations are supported by tools for performance monitoring, knowledge management, and automation. Fusion5 applies a “shift-left” strategy to resolve issues earlier in the support chain, helping reduce ticket volume and improve user satisfaction. They also incorporate strong cybersecurity practices into their service desk operations, ensuring compliance with global standards and offering threat detection, user training, and risk mitigation as part of their support.
Highlights:
- Multi-tiered support structure from level 1 to level 3
- Integrated ITSM processes for streamlined operations
- Proactive monitoring and maintenance to reduce disruptions
- Scalable support designed for growing businesses
Services:
- Help desk and end-user computing
- Incident management
- Vendor management and software procurement
- Cybersecurity integration and compliance support
- User account management and mobile device management
- Data backup and recovery
- Continuous service improvement and licensing optimisation
Contact and Social Media Information:
- Website: www.fusion5.com
- Phone: +61 399 22 5519
- Address: 10 John Street, London, WC1N 2EB
- LinkedIn: www.linkedin.com/company/fusion5
3. SupportYourApp
SupportYourApp is a help desk outsourcing company that works primarily with tech startups and growing businesses. Their services are structured to support all levels of customer inquiries, from basic self-service (Tier 0) to complex, technical cases requiring escalation (Tier 3). With experience across a wide range of industries, they offer a tailored onboarding process that includes knowledge base creation, team integration, and system setup.
The company places emphasis on security and compliance, holding certifications like PCI DSS Level 1 and ISO standards. Their approach includes multilingual support, real-time reporting, and regular QA monitoring. Integration with common CRM platforms and communication tools allows their teams to become an extension of the client’s operations, supporting email, chat, social media, and voice channels.
Highlights:
- Offers full-tiered support, from Tier 0 (self-help) to Tier 3 (technical escalations)
- Multilingual support in over 30 languages
- Strong focus on security with multiple certifications (PCI DSS, ISO, GDPR, CCPA)
- Fully transparent operations with regular reports and QA reviews
Services:
- IT help desk outsourcing
- Customer support across multiple communication channels
- Knowledge base development and maintenance
- CRM and communication system integration
- Quality assurance and performance tracking
- Multilingual team support and training
- Technical support for software and SaaS platforms
- Security-compliant data handling and storage
Contact and Social Media Information:
- Website: supportyourapp.com
- Phone: 1.888.959.3556
- Email: hi@supportyourapp.com
- Address: 221 W 10th Street, 4th Floor, Suite 122, Wilmington, DE 19801, USA
- LinkedIn: www.linkedin.com/company/supportyourapp
- Facebook: www.facebook.com/supportyourapp
- Instagram: www.instagram.com/supportyourapp
- Twitter: x.com/supportyourapp
4. CGS
CGS provides outsourced help desk services to organizations looking for flexible and multilingual support solutions. Their teams handle a wide range of issues, from general inquiries to more technical concerns, and offer support across various tiers. Help desk operations are available through remote teams or contact centers and can be adapted based on location, language, and operational hours.
They offer support for internal users and customers, with capabilities that include system integration, automation tools, and the use of augmented reality for guided assistance. Services are designed to align with each client’s systems and workflows, with options to use proprietary tools or work within the client’s existing platforms. The company supports businesses across multiple sectors and regions.
Highlights:
- Available support options include onshore, nearshore, offshore, and virtual models
- Service delivery can be tailored for single or multiple languages
- Uses a combination of automated tools and live agents for issue resolution
- Offers flexible service hours including full-time and after-hours coverage
Services:
- Multi-tiered help desk support (Tier 1 through Tier 3)
- Hardware and software troubleshooting
- CRM and ticketing system integration
- Remote device and network support
- Augmented reality for remote diagnostics
- Knowledge base creation and maintenance
- AI-assisted tools for common task handling
- End-user and internal IT support
Contact and Social Media Information:
- Website: www.cgsinc.com
- Phone: 1-212-408-3800
- Address: 200 Vesey, Brookfield Place, 27th floor New York , NY 10281
- LinkedIn: www.linkedin.com/company/computer-generated-solutions
5. Affirma
Affirma delivers outsourced IT help desk services structured around flexibility, coverage, and accountability. They offer tiered support across levels 1, 2, and 3, with the ability to scale service level agreements (SLAs) based on time zones, required skill sets, and communication channels. Their teams provide around-the-clock support through a combination of US-based, nearshore, and international resources to meet diverse client preferences.
Support operations include multi-channel access via phone, email, chat, and ticketing systems. Affirma incorporates measurable insights into their service delivery, regularly sharing data such as ticket resolution times and customer satisfaction scores. These analytics are used to inform process improvements and guide service recommendations. Their remote support tools further streamline issue resolution and allow teams to assist without on-site presence.
Highlights:
- 24/7 global IT help desk availability across multiple regions
- Flexible SLAs with options to adjust team size, location, and coverage
- Multi-channel communication for easier access to support
- Data-driven service delivery with regular performance reporting
Services:
- Tiered help desk support (Level 1, 2, and 3)
- Incident management and technical troubleshooting
- Remote support and real-time problem resolution
- Multi-channel user support (phone, email, chat, ticketing)
- SLA customization and scalable support models
- Analytics reporting and continuous service recommendations
Contact and Social Media Information:
- Website: www.affirma.com
- Phone: 425-880-9984
- Email: info@affirmaconsulting.com
- Address: 3380 146th Pl SE #100, Bellevue, WA 98007
- LinkedIn: www.linkedin.com/company/affirma-consulting
6. GDC (Global Data Consultants, LLC)
GDC provides IT service desk outsourcing to businesses looking for scalable support solutions that extend internal capabilities. Their offerings are built around flexibility, allowing companies to choose from full-service support, overflow coverage, or supplemental assistance depending on operational needs. Support levels are structured into three tiers, from basic request intake to complex technical problem-solving and vendor coordination.
The service desk is accessible through multiple communication channels including phone, virtual hold, email, and self-service portals. GDC’s teams operate 24/7 and offer multilingual assistance. Their services are designed to integrate with a company’s existing support systems or operate independently, helping to manage workload spikes, after-hours coverage, or full outsourcing of help desk responsibilities.
Highlights:
- Multiple support models available: full-service, overflow, and supplemental
- Offers escalation across three technical support tiers
- Accessible via several channels including email, phone, and self-submission portal
- Available 24/7 with multilingual capabilities
Services:
- Tiered help desk support (Level 1 to Level 3)
- Full-service and partial-service help desk outsourcing
- After-hours and overflow support
- Incident intake, tracking, and escalation
- Multichannel communication support
- Remote ticket resolution and system access
- Customizable support coverage for short or long-term needs
Contact and Social Media Information:
- Website: gdcitsolutions.com
- Phone: 1-866-966-4562
- Address: 1144 Kennebec Drive, Chambersburg, PA 17201
7. ScienceSoft
ScienceSoft offers outsourced help desk services tailored to support IT infrastructure, user environments, and software applications. Their support model is structured across three tiers, from handling basic user requests to managing complex infrastructure-level incidents. The company provides 24/7 availability with multilingual support and operates across multiple time zones including North America, Europe, and Oceania.
Their service delivery includes proactive issue resolution, flexible team scaling, and regular reporting based on agreed-upon KPIs. Communication with end users is available through various channels, such as phone, email, chat, service desk software, and social networks. ScienceSoft’s approach emphasizes continuous improvement and knowledge sharing to streamline operations and reduce incoming support requests over time.
Highlights:
- Tiered support model (L1 to L3) aligned with technical complexity
- Available around the clock with global time zone coverage
- Communication via multiple user-preferred channels
- Focus on knowledge transfer and service optimization
Services:
- IT help desk support (Level 1 through Level 3)
- Incident management and escalation
- Infrastructure monitoring and troubleshooting
- Knowledge base creation and user documentation
- Communication and change announcements for IT updates
- Performance reporting and root cause analysis
- Self-service portal and remote assistance tools
- Multilingual support for global operations
Contact and Social Media Information:
- Website: www.scnsoft.com
- Phone: +1 214 306 68 37
- Email: contact@scnsoft.com
- Address: 5900 S. Lake Forest Drive Suite 300, McKinney, Dallas area, TX 75070
- LinkedIn: www.linkedin.com/company/sciencesoft
- Facebook: www.facebook.com/sciencesoft.solutions
- Twitter: x.com/ScienceSoft
8. Sword Group
Sword Group provides outsourced service desk solutions designed to support businesses in maintaining reliable IT helpdesk operations. Their services include round-the-clock technical support, allowing organizations to offer consistent assistance to users without maintaining large internal teams. Their model emphasizes flexibility, offering the ability to scale support resources based on fluctuating demand.
Their teams act as an extension of the client’s IT department, offering assistance with desktop support, remote troubleshooting, and handling complex technical issues. With multi-channel communication options, they aim to create a smooth user experience. They also focus on improving service through ongoing analysis of support interactions to identify opportunities for enhancement.
Highlights:
- 24/7 helpdesk availability with scalable team options
- Operates as an extension of the internal IT department
- Communication via multiple support channels
- Ongoing review of service interactions to inform improvements
Services:
- Desktop and client-side support
- Remote troubleshooting and technical diagnostics
- Crisis and incident management
- Tiered technical assistance for varying issue complexity
- User communication through phone, email, and digital platforms
- Service analysis and continuous improvement practices
Contact and Social Media Information:
- Website: www.sword-group.com
- Phone: +44 (0)1224 506 110
- Email: uk.info@sword-group.com
- Address: H1, The Hill of Rubislaw, Anderson Drive, Aberdeen, AB15 6BL, Scotland
- LinkedIn: www.linkedin.com/company/sword-group
- Facebook: www.facebook.com/SwordGroup
- Instagram: www.instagram.com/sword__group
- Twitter: x.com/sword_group
9. Auxis
Auxis offers outsourced IT help desk services with a focus on providing around-the-clock support through nearshore delivery centers. Their model is designed to scale with client needs, allowing organizations to adapt their support capacity in response to user demand. Auxis uses a combination of multilingual agents, automation, and analytics to deliver services that cover both routine user issues and more complex technical support.
Support is delivered across multiple channels including phone, email, portals, and chat. Their teams provide first-level assistance for hardware, software, connectivity, and user access issues, while also managing escalation procedures when needed. Auxis emphasizes proactive service improvement by reviewing help desk performance data and refining processes to improve efficiency and resolution times.
Highlights:
- Nearshore delivery with 24/7 support across multiple time zones
- Flexible consumption-based pricing for scalable operations
- Multi-language service options available based on client needs
- Emphasis on process automation and analytics for service improvement
Services:
- Tiered help desk support (Level 1 and escalation to higher tiers)
- Multi-channel user support (voice, email, portal, chat)
- Incident recording, triage, resolution, and escalation
- User account provisioning and security support
- Endpoint hardware and software troubleshooting
- Remote support and real-time technical assistance
- Service performance monitoring and reporting
- Customized support aligned with client-specific goals and systems
Contact and Social Media Information:
- Website: www.auxis.com
- Phone: 954-236-4000
- Address: 8151 Peters Road, 3rd Floor, Fort Lauderdale, FL 33324
- LinkedIn: www.linkedin.com/company/auxis
- Facebook: www.facebook.com/AuxisConsulting
- Twitter: x.com/Auxis
10. ExterNetworks
ExterNetworks provides outsourced help desk and network operations center (NOC) services with around-the-clock coverage. Their service model is structured to support businesses in maintaining uptime, reducing incident response times, and optimizing internal IT resources. Support is delivered remotely and on-site when necessary, depending on the client’s location and service level agreement.
The help desk offering includes multi-tiered support with escalation to higher technical levels as required. Most incidents are resolved remotely on the first contact, with site visits reserved for hardware issues or more complex needs. Clients have access to detailed reporting and real-time updates, which help track trends and improve efficiency. ExterNetworks also highlights the importance of addressing common outsourcing challenges such as communication, data security, and integration through defined processes and service-level agreements.
Highlights:
- 24/7 support with remote and on-site options available
- Escalation to Level 2 technicians for complex issues
- Integration with NOC services for full network visibility
- Real-time reporting and tracking for service optimization
Services:
- Tiered IT help desk support
- Remote and on-site technical assistance
- Incident management and escalation procedures
- Communication via phone, email, and chat
- Network and system monitoring (NOC integration)
- On-demand support for hardware failures or system replacements
- Data reporting and analytics for service improvement
- Support for desktop environments and third-party applications
Contact and Social Media Information:
- Website: www.extnoc.com
- Phone: (732) 624-1900
- Email: sales@externetworks.com
- Address: 20 Corporate Place South, Piscataway, New Jersey 08854, United States
- LinkedIn: www.linkedin.com/company/ext-noc
- Facebook: www.facebook.com/Ext-Noc-186600661863851
- Twitter: x.com/ext_noc
11. SAS Call Center
SAS Call Center provides outsourced help desk services primarily for small and midsize businesses. Their model is designed to offer 24/7 front-line support through US-based agents who can handle a range of Tier 1 technical issues. SAS offers both dedicated and shared agent plans, allowing flexibility depending on call volume and business needs.
Help desk services are structured to support general troubleshooting, software and hardware assistance, and escalation to internal Tier 2 or Tier 3 teams when needed. SAS works with clients to develop custom call flows and scripts to ensure agents follow predefined processes. Support is available via multiple channels, including phone, email, and chat, with multilingual options offered on request.
Highlights:
- 24/7/365 Tier 1 help desk coverage with US-based staff
- Customizable support flows and escalation procedures
- Flexible pricing models with dedicated or shared agents
- Bilingual and multilingual support options available
Services:
- Basic troubleshooting and technical assistance
- Call filtering and issue escalation to internal IT teams
- Hardware and software support
- Billing and logistics inquiries
- Customer complaint handling
- Integration with client systems and call recording access
- Support via phone, email, and live chat
- PCI-compliant call center operations
Contact and Social Media Information:
- Website: www.sascallcenter.com
- Phone: 1-800-208-6177
- Email: hello@sascallcenter.com
12. DICEUS
DICEUS provides outsourced help desk services structured to support businesses across multiple tiers of technical complexity. Their service offerings span from basic user inquiries at Level 1 to advanced infrastructure and code-level support at Level 3. DICEUS supports custom software environments and can manage user issues, system configuration, and application troubleshooting as part of a managed or white-label help desk model.
Their approach to help desk outsourcing includes dedicated support teams, post-project assistance, and service level agreements. They also integrate quality assurance, project discovery, and testing into their process to ensure stable operations. The services are built to scale with client needs and are supported by specialists in various technical domains, including front-end, back-end, and full-stack development.
Highlights:
- Multi-tiered support model with L1, L2, and L3 capabilities
- Offers managed and white-label help desk services
- Post-project support and ongoing maintenance included
- Global delivery model with offices across Europe and the US
Services:
- L1 support for common user issues and basic system access
- L2 support for configuration and application troubleshooting
- L3 support for code-level diagnostics and infrastructure issues
- White-label support aligned with client branding
- Dedicated technical support teams for long-term engagements
- Knowledge transfer and SLA-based service structuring
- Manual and automated quality assurance testing
- Ongoing support and system optimization after delivery
Contact and Social Media Information:
- Website: diceus.com
- Phone: +19293091005
- Email: info@diceus.com
- Address: 2810 N Church St, Ste 94987, Wilmington, Delaware 19802-4447
- LinkedIn: www.linkedin.com/company/diceus
- Facebook: www.facebook.com/DICEUS
- Twitter: x.com/diceus_global
13. Go4customer
Go4customer offers outsourced help desk services tailored to businesses seeking scalable, round-the-clock IT and customer support. Operating from multiple locations across India, their services are structured to accommodate various industry sectors including healthcare, finance, travel, real estate, and more. Go4customer provides both technical and non-technical assistance, focusing on timely resolution of issues to maintain consistent customer satisfaction.
Support is delivered through a multi-tiered model, covering everything from basic user inquiries to complex troubleshooting. Their help desk services are available via multiple channels such as phone, email, and chat, with the option to escalate tickets based on predefined workflows. Go4customer also incorporates analytics and performance tracking to improve resolution times and reduce operational costs for clients.
Highlights:
- 24/7 help desk support with scalable options for different industries
- Multi-channel communication including voice, chat, and email
- Services aligned with ITIL-based practices for structured support
- Support coverage spans both technical and non-technical inquiries
Services:
- Tier 1 to Tier 3 technical support
- Incident management and ticket escalation
- End-user troubleshooting and resolution
- Multilingual support services
- Call filtering and issue routing
- Performance monitoring and SLA tracking
- Remote help desk staffing and infrastructure integration
- Custom workflow and script development for support processes
Contact and Social Media Information:
- Website: go4customer.com
- Phone: +1-888-795-2770
- Email: us@cyfuture.com
- Address: 10685-B Hazelhurst Dr # 15644, Houston, TX 77043
- LinkedIn: www.linkedin.com/company/go4customer
- Facebook: www.facebook.com/Go4CustomerServices
- Instagram: www.instagram.com/go4customerservices
- Twitter: x.com/go4customer
14. 31West
31West offers outsourced help desk services with a focus on Level 1 and Level 2 technical support for businesses of all sizes. They provide 24/7 assistance covering a wide range of IT environments and applications, including Microsoft 365, virtualization platforms, and cloud services. Their service model includes flexible plans and predictable monthly pricing, making it suitable for companies looking to scale support operations without expanding internal headcount.
Their help desk services are structured to manage tasks such as account provisioning, password resets, backup management, OS patching, and incident logging. Clients can choose to use their own ticketing systems, and 31West agents are trained to operate within those environments. The company also offers white-label options and multilingual support upon request, serving industries like healthcare, logistics, finance, and hospitality.
Highlights:
- 24/7 Tier 1 and Tier 2 IT help desk support
- SLA-backed services with customizable plans
- Works within client tools and infrastructure
- No long-term contracts required
Services:
- User account and Active Directory management
- Microsoft 365 and cloud support (AWS, Azure, Google Cloud)
- Basic and advanced endpoint troubleshooting
- OS and software patching, backups, and security monitoring
- Incident management and escalation
- VM and virtualization support
- Phone, email, live chat, and remote ticket handling
Contact and Social Media Information:
- Website: www.31west.net
- Phone: +1 (877) 262-5030
- Email: sales@31west.net
- Address: 18 Bartol Street, San Francisco, CA 94133. USA
- LinkedIn: www.linkedin.com/company/31west-global-services
- Facebook: www.facebook.com/31WestGlobalServices
- Twitter: x.com/31WestGlobal
15. Pure IT
Pure IT provides outsourced help desk services to businesses across Calgary and Southern Alberta, offering 24/7 remote and technical support tailored to a variety of industry needs. Their solutions focus on minimizing IT downtime, optimizing performance, and allowing companies to focus on core operations while technical issues are managed externally.
Their service model includes end-to-end IT support such as troubleshooting, routine maintenance, Microsoft product support, and remote help desk coverage. With a local presence and a team experienced in supporting field-based operations, Pure IT is positioned to meet the evolving needs of companies with geographically distributed teams or non-traditional working hours.
Highlights:
- 24/7 help desk and remote support
- Microsoft expertise and infrastructure monitoring
- Serves Calgary and surrounding regions
- Focused on minimizing business disruption and operational risk
Services:
- IT help desk and technical support
- Microsoft Office 365 and Windows troubleshooting
- Continuous infrastructure monitoring
- Employee training and guidance
- Hardware and software issue resolution
- Strategic IT consulting and systems maintenance
Contact and Social Media Information:
- Website: www.pureit.ca
- Phone: (403) 444-1800
- Email: info@pureit.ca
- Address: 6815 8 St NE, Suite 320, Calgary, AB T2E 7H7
- LinkedIn: www.linkedin.com/company/pure-information-technology-inc.
- Facebook: www.facebook.com/pureit.ca
- Twitter: x.com/pureitech
16. Bobcares
Bobcares provides outsourced help desk support tailored for online service providers such as web hosting companies and SaaS platforms. Their services are white-labeled, allowing businesses to maintain brand continuity while outsourcing technical support.
Their team consists of certified engineers and computer science graduates who handle support across ticketing systems, live chat, and phone. With around-the-clock coverage, fast response times, and a focus on resolving issues promptly, Bobcares prioritizes performance and customer satisfaction.
Highlights:
- White-labeled help desk services using your branding
- Most tickets resolved quickly
- Fast average response time
- Support across email, live chat, and phone
- Dual operations in the US (front-end) and India (back-end)
Services:
- Continuous help desk and emergency support
- Account setup and migration guidance
- Application and infrastructure troubleshooting
- Pre-sales and subscription support
- Crash recovery and security incident assistance
- Support for cPanel, WHM, Plesk, WHMCS, CentOS, and other platforms
Contact and Social Media Information:
- Website: bobcares.com
- Phone: 1-800-383-5193
- Email: sales@bobcares.com
- Address: Poornam Inc., 202 East Earll Drive, Suite 410, Phoenix, AZ 85012
- LinkedIn: www.linkedin.com/company/bobcares
- Facebook: www.facebook.com/Bobcares
- Twitter: x.com/BobCaresTweets
17. Neeco
Neeco provides outsourced help desk services as part of its broader portfolio of global ICT support solutions. With operations based in Europe, they support businesses around the world through continuous service availability. Their help desk operates as a centralized contact point, managing user issues, escalating unresolved problems, and offering technical assistance through various communication channels.
The company structures its help desk in multiple support levels, allowing for a range of issue handling, from routine technical questions to more advanced system-related challenges. They also offer customization options in terms of support processes, reporting, and communication branding. Their multilingual team supports businesses operating across different regions, adapting to diverse technical environments and client needs.
Highlights:
- Continuous service availability across global time zones
- Support provided in multiple languages
- Structured support levels tailored to issue complexity
- Branded communication and reporting options
Services:
- Technical issue resolution and escalation
- Internal and customer help desk support
- Customizable processes and procedures
Contact and Social Media Information:
- Website: www.neeco.com
- Phone: +44 203 290 99 09
- Email: info@neeco.com
18. Eastvantage
Eastvantage offers outsourced IT service desk solutions to organizations seeking to improve operational continuity and reduce the strain on internal IT resources. With delivery centers across Asia, Europe, and Africa, they support a global client base through multilingual technical support and flexible engagement models. Their services are tailored to meet the demands of various industries, including finance, e-commerce, and technology.
By managing incident resolution, user communication, and service level monitoring, Eastvantage enables businesses to maintain stable IT environments while focusing on strategic growth. Their teams are supported by industry-standard tools and certified in IT service management, cloud systems, and customer support, ensuring that client operations are handled with both technical skill and service consistency.
Highlights:
- Operations across the Philippines, India, Bulgaria, Vietnam, and Morocco
- Customizable outsourcing frameworks and delivery models
- Focus on continuous service improvement and outcome ownership
- Support for diverse industries, including technology and finance
Services:
- Incident and service request management
- User communication and support
- Service level and event management
- Knowledge base maintenance and process documentation
Contact and Social Media Information:
- Website: eastvantage.com
- Phone: +1 866 256 6796
- Email: info@eastvantage.com
- LinkedIn: www.linkedin.com/company/eastvantage
- Facebook: www.facebook.com/eastvantage
- Instagram: www.instagram.com/eastvantage
- Twitter: x.com/eastvantage
19. Uptime
Uptime delivers white-label helpdesk services specifically tailored for Managed Service Providers (MSPs). Their operations focus on offering outsourced technical support that blends seamlessly with an MSP’s brand, providing round-the-clock coverage from locations in the USA, UK, and New Zealand. These services are designed to alleviate internal workloads, improve operational efficiency, and offer consistent, professional support to end clients.
Their helpdesk operates across multiple levels, from remote-only to full around-the-clock onsite service, allowing MSPs to choose the level of involvement that best fits their business needs. The company also provides proactive monitoring, patch management, automation of recurring issues, and robust reporting tools to help MSPs maintain service quality and drive continuous improvement.
Highlights:
- Dedicated to MSPs with a fully white-labeled helpdesk offering
- Global around-the-clock support from teams in the USA, UK, and New Zealand
- Seamless integration with PSA platforms and partner onboarding
- Certified to ISO standards for security and quality
Services:
- Tiered remote and onsite helpdesk support (including continuous options)
- Proactive monitoring and automated issue remediation
- Patch management for Windows and Mac devices
- Monthly reporting, best practice analysis, and business reviews
- Onboarding and nationwide onsite support (UK only)
Contact and Social Media Information:
- Website: www.uptimeglobal.tech
- Phone: +44 (0) 203 7647688
- Address: THREE BRIDGES, UNITED KINGDOM, Saxon House, Stephenson Way, Three Bridges, RH101TN
- LinkedIn: www.linkedin.com/company/uptimeglobal
- Facebook: www.facebook.com/uptimeglobal
Conclusion
In today’s dynamic business environment, outsourcing IT help desk services has proven to be an effective strategy for improving operational efficiency and maintaining high-quality technical support. It allows organizations to ensure reliable, round-the-clock assistance while reducing internal burdens and costs.
By leveraging the expertise of specialized support teams, companies can focus more on their core objectives, enhance user satisfaction, and adapt quickly to evolving technological demands. A well-managed outsourced help desk becomes not just a support function but a valuable extension of the business.
