Not every business challenge needs a new app or more staff – sometimes, it just takes a clearer look at how things actually get done. That’s where business process analysis (BPA) comes in. Across the UK, a growing number of companies specialise in this kind of behind-the-scenes work: digging into workflows, mapping out inefficiencies, and finding ways to make everyday operations smoother, faster, and less frustrating.
In this article, we’ll take a closer look at some of the UK firms offering BPA services – who they work with, what they focus on, and how they help businesses untangle messy processes. Whether you’re in finance, logistics, health, or retail, understanding how these companies operate might give you a few ideas for fixing the bottlenecks in your own setup.
1. A-listware
A-listware is a European IT services provider with a UK branch that offers business process and software development support through outsourced remote teams. We work with both startups and larger companies, helping them design, manage, and implement development projects by supplying skilled engineers and managing entire project teams. Our approach involves closely analyzing project requirements, selecting team members based on the expertise needed, and ensuring transparency through regular reporting and centralized knowledge management.
Our business process services are tightly integrated with technology solutions, including software development, IT support, and infrastructure management. We focus on agile delivery, risk management, and preventing scope creep through flexible but structured development methods. We tailor each project to client needs while maintaining an ongoing dialogue and collaboration throughout the development cycle.
Key Highlights:
- Offers full project scoping and cost estimation before launch
- Uses agile methodology for iterative delivery
- Provides end-to-end outsourcing, including hiring and managing remote developers
- Focuses on transparency, regular reporting, and risk mitigation
- Supports businesses through centralized knowledge documentation and clear communication
Services:
- Software Development
- IT Outsourcing
- UI/UX Design
- Mobile and Web App Development
- Digital Transformation
- CRM and ERP Systems
- HR Software and Productivity Tools
- IT Support and Help Desk
- QA and Testing
- Data Analytics
- Cybersecurity
- Infrastructure Services
Contacts:
- Website: a-listware.com
- Email: info@a-listware.com
- LinkedIn: www.linkedin.com/company/a-listware/mycompany
- Facebook: www.facebook.com/alistware
- Address: St. Leonards-On-Sea, TN37 7TA, UK
- Phone: +44 (0)142 439 01 40
2. Howell Consulting
Howell Consulting provides tailored business and process improvement services for companies across the UK. They assist organizations in identifying how their internal workflows function and where changes can lead to improvements. This includes process mapping through various tools and hands-on methods like interviews, observation, and workshops.
In addition to process analysis, Howell Consulting offers support for organizational change, project management, and business transformation. Their team works closely with clients to align operating models, establish consistent practices, and implement measurable changes. They aim to provide practical assistance in both planning and execution stages of business improvement efforts.
Key Highlights:
- Works with both small and large businesses
- Uses flexible tools like Visio and custom software for process mapping
- Combines traditional methods with modern consultancy practices
- Offers face-to-face and remote support
- Certified in Lean Six Sigma and familiar with ISO standards
Services:
- Process Mapping and Analysis
- Lean Six Sigma Consulting
- Organizational Design and Operating Models
- Strategy and Balanced Scorecard Development
- Change and Transformation Support
- Project Management
Contacts:
- Website: www.howell-consulting.co.uk
- E-mail: john@howell-consulting.co.uk
- Address: Port Solent, Hampshire, PO6 4TW
- Phone: +44 (0)7766 141499
3. Nandini Consulting
Nandini Consulting focuses on helping businesses understand and improve their internal processes through structured analysis and redesign. They support both strategic and tactical levels of analysis, depending on whether a project is top-down (focused on the organization) or bottom-up (focused on specific tasks). Their work begins with mapping and evaluating current workflows and continues through modeling improved processes and implementing change.
They use various techniques to assess and improve operations, such as gap analysis, root cause analysis, and customer feedback. The goal is to help businesses better understand their workflows, spot inefficiencies, and create more effective systems. Their approach often includes workshops and facilitated sessions to ensure all voices in the organization are heard and included in the process change.
Key Highlights:
- Offers both strategic and tactical process analysis
- Helps identify process inefficiencies and failure points
- Uses workshops and interviews for internal collaboration
- Supports both analysis-led and design-led project types
- Applies multiple process improvement tools and techniques
Services:
- Business Process Mapping
- Process Evaluation and Redesign
- Gap and Root Cause Analysis
- Critical Path and Constraint Analysis
- Customer and Supplier Feedback
- Performance Monitoring and Metrics Development
- Technology Fit Analysis in IT-driven Projects
Contacts:
- Website: www.nandiniconsultancy.com
- E-mail: info@nandiniconsultancy.com
- LinkedIn: www.linkedin.com/in/rohitsingh23
- Address: Level 33, 25 Canada Square Canary Wharf, London United Kingdom E14 5LB
- Phone: +44 (0) 2081875855
4. Middlestone Business Analysis
Middlestone is a UK-based company that specializes in business process improvement for small and mid-sized businesses. Their work focuses on helping organizations make better decisions by understanding their current operations, identifying bottlenecks, and using practical solutions to fix what isn’t working. They also support digital transformation and automation for clients ready to modernize.
They often work directly with business owners or managers to review operations, implement new software, and guide data-related decisions. Their approach is hands-on, with services that range from process mapping to integrating new technology. Middlestone also offers low-code solutions and automation tools to reduce repetitive work and improve overall efficiency.
Key Highlights:
- Works primarily with SMEs
- Focuses on simplifying operations and reducing bottlenecks
- Emphasizes practical, easy-to-implement solutions
- Helps businesses modernize through automation and software integration
- Uses a step-by-step process starting with understanding current workflows
Services:
- Business Process Analysis and Mapping
- Process Improvement and Documentation
- Digital Transformation Consulting
- Software Selection and Implementation
- Low-Code Application Development
- Automation Services
- Data Extraction, Migration, and Analysis
Contacts:
- Website: www.middlestone.co.uk
- E-mail: hello@middlestone.ltd
- LinkedIn: www.linkedin.com/company/middlestone-ltd
- Twitter: x.com/MiddlestoneLt
- Address: Suite 165, 80 Churchill Square Kings Hill WEST MALLING Kent ME19 4YU
- Phone: 01892 570870
5. Wipro
Wipro delivers business process services to UK clients by combining domain expertise with data analytics, automation, and cloud technology. Their services are tailored to specific industries, with a strong focus on customer experience, efficiency, and transformation. Wipro also brings a global delivery model to their work, allowing them to serve large enterprises with complex operations.
Their approach includes process discovery, BPM solutions, and digital transformation through tools such as Camunda and AI-based platforms. Wipro supports a wide range of industries, including finance, retail, healthcare, and utilities, with services aimed at improving productivity, modernizing legacy systems, and delivering better customer outcomes.
Key Highlights:
- Uses AI-driven tools and BPM platforms like Camunda
- Offers tailored solutions across multiple industries
- Focuses on improving both operations and customer experience
- Supports large-scale digital transformation initiatives
- Provides cloud migration and intelligent automation services
Services:
- Business Process Management (BPM)
- Process Discovery and Redesign
- Digital Customer Experience
- Human Resource Outsourcing
- Finance and Accounting Services
- Procurement Process Consulting
- Data Analytics and Reporting
- Cloud Strategy and Migration
- Intelligent Automation
Contacts:
- Website: www.wipro.com
- Facebook: www.facebook.com/WiproLimited
- Instagram: www.instagram.com/wiprolimited
- LinkedIn: www.linkedin.com/company/wipro
6. Sia Partners
Sia Partners is a management consultancy with a strong presence in the UK, offering a range of business and digital transformation services. They work across industries like finance, healthcare, insurance, and the public sector to analyze processes, implement strategies, and support organizational change. Their services often combine traditional consulting with data science and AI capabilities.
They place emphasis on tangible business results, using both data-driven insights and structured methodologies to improve operations. Their approach includes evaluating current systems, identifying areas for optimization, and designing solutions aligned with client goals. Sia Partners also integrates sustainability and corporate responsibility into its consulting framework where relevant.
Key Highlights:
- Offers both business and digital transformation services
- Combines traditional consulting with AI and data science
- Works across a wide range of industries
- Focuses on measurable outcomes and process optimization
- Supports public and private sector clients with tailored strategies
Services:
- Business Process Analysis
- Digital Transformation Consulting
- Strategy and Innovation Services
- Operational Excellence
- AI and Data Science Solutions
- User Experience and Design Services
- Industry-Specific Consulting (Finance, Healthcare, Retail, etc.)
- Program and Project Management
- ESG and Sustainability Advisory
Contacts:
- Website: www.sia-partners.com
- LinkedIn: www.linkedin.com/company/sia-partners
- Twitter: x.com/SiaPartners
- Facebook: www.facebook.com/SiaPartners
- Instagram: www.instagram.com/lifeatsia
- Address: 90 Bartholomew Close, London EC1A 7BN
- Phone: +44 207 100 0707
7. Prima Solutions
Prima Solutions works with organisations to help them understand and improve their internal business processes, especially when implementing software systems. Their business analysis team spends time with key staff to map out how things currently operate and why certain steps exist. From there, they identify better ways to align processes with business goals and suggest improvements that often highlight issues clients may not have spotted on their own.
They support these efforts with a software suite called PrimaNet, which is tailored for companies in fashion and retail. This platform integrates different functions such as stock planning, warehouse management, customer service, and HR. Through this combination of business process review and connected tools, Prima Solutions helps companies streamline operations across departments and adapt to changes more easily.
Key Highlights:
- Focuses on aligning business processes with real operational goals
- Conducts in-depth reviews with key staff to map current workflows
- Identifies inefficiencies and areas for process improvement
- Offers integrated business systems tailored to retail and fashion
- Supports long-term operational alignment with software capabilities
Services:
- Business Process Analysis
- Process Documentation
- Software Implementation Planning
- Order Management
- Inventory Forecasting
- Warehouse and Logistics Systems
- Product Lifecycle Management
- HR and Payroll Systems
- Business Intelligence Tools
Contacts:
- Website: primasolutions.co.uk
- E-mail: info@primasolutions.co.uk
- LinkedIn: www.linkedin.com/company/prima-solutions-ltd
- Twitter: x.com/PrimaSolutions
- Facebook: www.facebook.com/primasolutions
- Address: Prima Solutions Limited, Lincoln House, Wellington Crescent, Fradley Park, Lichfield, Staffordshire, WS13 8RZ
- Phone: +44 (0)1509 232200
8. Morson Projects
Morson Projects provides business analysis consulting that supports organisations throughout an entire project lifecycle. Their analysts engage with stakeholders early on to understand needs, gather requirements, and model workflows. This often involves workshops, user research, and using tools tailored to the project context. The outcome is a structured view of what’s needed and how those needs can be met efficiently.
They support both standalone analysis work and full programmes, helping clients shape business cases, uncover process gaps, and define strategies for implementation. Morson Projects also applies a mix of best-practice methodologies and client-specific approaches, focusing on reducing costs, simplifying processes, and delivering improvements backed by real data.
Key Highlights:
- Covers all project stages from planning to post-launch
- Offers flexible support for client-managed or Morson-led projects
- Uses structured workshops and stakeholder input to define goals
- Helps simplify complex processes and align them with business strategy
- Tailors tools and methods to individual project needs
Services:
- Business Process Mapping and Modelling
- Stakeholder Mapping
- Requirements Analysis
- Gap Analysis
- Business Case Development
- User Research and User Story Development
- Data-Driven Assessment
- Continuous Service Improvement
- Project and Programme Support
Contacts:
- Website: morson-projects.co.uk
- E-mail: enquiries@morson-projects.co.uk
- Twitter: x.com/morsonprojects
- LinkedIn: www.linkedin.com/company/morson-projects
- Instagram: www.instagram.com/morson_group
- Phone: 0161 707 1516
9. The Berkeley Partnership
The Berkeley Partnership works with organisations to help them get more value from their data through clear strategy and practical execution. They support businesses in building strong data foundations so they can make better decisions using reporting, analytics, or AI tools. Their process usually starts with identifying what data capabilities are needed and moves on to helping teams use those capabilities to improve how the business runs.
They take a hands-on, collaborative approach and avoid applying the same model to every client. Instead, they adapt their framework based on what’s most useful in each situation. Their experience spans multiple industries, and they often help clients tackle a wide mix of goals – from understanding customer behaviour to improving operational efficiency. Alongside strategy, they also focus on how to make it all work in real life, with roadmaps and support for delivery.
Key Highlights:
- Helps companies build data strategies that connect with business goals
- Supports both short-term improvements and long-term transformation
- Adapts methods based on the client’s needs instead of using fixed models
- Combines strategy work with hands-on delivery support
- Experienced in working across industries and complex environments
Services:
- Data and Analytics Strategy
- Business Intelligence Consulting
- Data Capability Assessment
- Information Management Planning
- Predictive and Prescriptive Analytics Support
- Operational Insight and Reporting Strategy
- Stakeholder Engagement and Facilitation
- Roadmap and Investment Planning
- Data-Driven Business Performance Planning
Contacts:
- Website: www.berkeleypartnership.com
- E-mail: info@berkeleypartnership.com
- LinkedIn: www.linkedin.com/company/the-berkeley-partnership
- Instagram: www.instagram.com/theberkeleypartnership
- Twitter: x.com/berkeleyllp
- Address: The Berkeley Partnership LLP 20 Farringdon Street 9th Floor London, EC4A 4AB
- Phone: +44 (0)20 7643 5800
10. Cognizant
Cognizant provides business process analysis services to help companies modernize their operations and adopt digital strategies. They focus on transforming how businesses run by using automation, AI, and cloud-based platforms. Their teams work with clients to analyze existing workflows, identify process gaps, and implement changes that make operations more efficient and aligned with business goals. They also offer support for specific functions like finance, customer care, and public sector transformation.
In the UK, Cognizant applies its process analysis expertise across various industries, often working alongside technology partners to improve results. Their services are designed to help businesses shift to modern digital operating models while cutting costs and increasing speed. They support end-to-end transformation, from consulting and planning to implementation and optimization, often through pre-configured AI-driven solutions.
Key Highlights:
- Supports automation and optimization of business operations
- Focuses on finance, customer care, and marketing operations
- Offers cloud-based analysis and digital transformation tools
- Provides tailored solutions for public and private sectors
- Works with partners like Celonis for process mining
Services:
- Business Process Consulting
- Intelligent Automation
- Finance & Accounting Process Optimization
- Omnichannel Customer Care
- Process Mining and Execution Management
- Cloud Business Process Services
- Digital Strategy and Transformation Support
Contacts:
- Website: www.cognizant.com
- E-mail: inquiry@cognizant.com
- LinkedIn: www.linkedin.com/company/cognizant
- Twitter: x.com/cognizant
- Facebook: www.facebook.com/Cognizant
- Instagram: www.instagram.com/cognizant
- Address: 1 Kingdom Street Paddington Central London England W2 6BD
11. Software AG
Software AG delivers business process analysis tools and services through its ARIS platform, which is used to map, assess, and improve business workflows. Companies use ARIS to design and document processes, simulate scenarios, and extract insights that guide better decisions. It’s designed for organizations that need clear visibility into how their processes operate and where they can improve.
In the UK, Software AG supports both public and private sector clients, offering flexible versions of ARIS for different levels of complexity. Their tools help businesses align their operations with strategic goals and adapt to changing market or internal conditions. The platform also includes features for collaboration, reporting, and process mining.
Key Highlights:
- Offers a dedicated BPA platform (ARIS)
- Supports collaboration across departments and teams
- Includes simulation and process mining tools
- Enables continuous improvement and monitoring
- Used by public sector organizations through G-Cloud
Services:
- Business Process Modeling and Design
- Process Documentation and Optimization
- Collaboration and Feedback Tools
- Process Mining and Data Analysis
- Scenario Simulation
- ARIS Cloud and On-Premise Solutions
Contacts:
- Website: www.softwareag.com
- LinkedIn: www.linkedin.com/company/software-ag
- Facebook: www.facebook.com/SoftwareAG
- Twitter: x.com/softwareag
12. Infosys BPM
Infosys BPM works with organizations in the UK to analyze and improve their business processes using a mix of technology, outsourcing, and consulting services. Their process analysis offering helps clients understand how their current systems function, identify where improvements are needed, and implement changes that lead to greater efficiency and lower costs. They also provide support for broader transformation projects using AI, automation, and advanced analytics.
Their UK presence includes a major delivery center in Birmingham, serving both public and private sector clients. Infosys BPM provides services across areas like finance, HR, and customer support, with a focus on value creation through smart process redesign and continuous improvement. Their solutions are designed to help businesses operate more effectively while adapting to ongoing change.
Key Highlights:
- Combines IT and business process services for end-to-end support
- Strong focus on automation, AI, and analytics
- Offers both consulting and outsourced services
- Has a major presence in the UK market
- Works with multiple industries including healthcare and utilities
Services:
- Business Process Analysis
- Process Reengineering and Optimization
- Digital Transformation and Automation
- Business Process Outsourcing (BPO)
- Finance, HR, and Payroll Services
- Industry-Specific BPM Solutions
- Data and Analytics Services
Contacts:
- Website: www.infosysbpm.com
- Twitter: x.com/infosysbpm
- Facebook: www.facebook.com/InfosysBPM
- LinkedIn: www.linkedin.com/company/infosys-bpm
- Instagram: www.instagram.com/infosysbpm
- Address: Infosys BPM Ltd 14th Floor 10 Upper Bank Street Canary Wharf London E14 5NP
- Phone: +44 20 7715 3301
13. IBM
IBM provides tools and services that help businesses in the UK analyze and improve their processes using data, AI, and advanced analytics. Their approach is based on creating a data architecture (often referred to as a data fabric) that connects people to the right information at the right time. This enables businesses to automate tasks, improve decision-making, and plan more effectively.
They offer a range of business analytics and planning tools designed to help organizations monitor performance, predict outcomes, and manage operational workflows. IBM also supports clients with AI platforms, visualization tools, and industry-specific solutions. These are used in areas like financial planning, customer relationship management, and supply chain optimization.
Key Highlights:
- Uses AI and data analytics for process improvement
- Offers a unified architecture for managing business data
- Supports automation and self-service analytics
- Provides industry-specific tools for planning and analysis
- Helps improve both customer service and operational efficiency
Services:
- Business Analytics and BI Tools
- AI-Driven Decision Support
- Operational and Financial Planning Platforms
- Text and Content Analytics
- Process Automation Tools
- Data Architecture and Integration Services
- Customer Relationship and Experience Platforms
Contacts:
- Website: www.ibm.com
- LinkedIn: www.linkedin.com/company/ibm
- Twitter: x.com/ibm
- Address: UK Head Office IBM United Kingdom Limited Building C IBM Hursley Office Hursley Park Road Winchester Hampshire SO21 2JN
- Phone: +44 (0) 23 92 56 1000
14. Deloitte
Deloitte provides business process analysis and operational support through its Business Process Solutions (BPS) services. They work with organisations to review how core operations like finance, HR, payroll, and tax compliance are managed, then help shape and implement practical solutions. Their approach is adaptable, aiming to match the client’s structure, goals, and resources. This flexibility allows them to offer support through outsourcing, staff augmentation, or project-based services depending on what’s most useful in the situation.
They focus on helping businesses improve day-to-day operations and gain more control over financial and administrative processes. Alongside hands-on help, Deloitte also brings in digital tools and automation where it can streamline tasks and reduce manual effort. Their goal is to make core business functions more efficient and scalable, while also supporting more complex operational needs like international payroll, digital tax compliance, and system management using platforms like SAP.
Key Highlights:
- Helps manage operational finance, payroll, HR, and tax compliance
- Offers tailored solutions for different operating models
- Supports businesses with a mix of in-house and outsourced services
- Uses automation and digital platforms to simplify processes
- Offers global delivery models for regional and international needs
Services:
- Finance Operations Support
- HR and Global Payroll Management
- Tax and Statutory Compliance
- Staff Augmentation and Co-Sourcing
- SAP Operate Services
- Digital Tax Transformation
- Business Process Outsourcing
- Project-Based Operational Services
Contacts:
- Website: www.deloitte.com
- Facebook: www.facebook.com/deloitte
- LinkedIn: www.linkedin.com/company/deloitte
- Twitter: x.com/deloitte
- Address: 1 New Street Square, London, United Kingdom, EC4A 3HQ
Conclusion
Business process analysis isn’t just about mapping workflows or fixing inefficiencies. At its core, it’s about helping companies work smarter by understanding how they actually operate day to day – and then figuring out where things can be improved. Across the UK, there’s a growing number of companies offering this kind of support, each bringing something slightly different depending on their background, tools, and focus areas.
What stands out is how varied the approaches can be. Some firms zero in on industry-specific needs, while others offer broad operational support that stretches across finance, HR, and compliance. There’s a mix of digital tools, tailored advice, and hands-on help depending on what each organisation needs. For any business looking to make meaningful changes to how they operate, these kinds of services can be a practical way to cut out waste, improve processes, and stay more adaptable. It’s not flashy work – but it’s the kind that makes a real difference behind the scenes.
