Business processes are messier than slide diagrams. Time slips, accountability blurs, data says one thing while teams feel another. Business process analysis makes the real flow visible, names the sources of delay, and turns scattered observations into usable rules. In short, fewer guesses, more evidence.The partner you choose matters. Look for proven methods, use of real data sources, and clear ownership plus acceptance criteria. It is vital that consultants go beyond mapping to land changes in day-to-day operations: checklists, training, review cadence, and metric ownership. That is how improvements persist past the first month.
This article reviews companies operating in the business process analysis companies in the Europe segment. The view is neutral: what they do, how they measure, where tooling supports delivery. The aim is simple – narrow the search, match needed capabilities, and shape a realistic brief without fluff. Let’s begin.
1. A-Listware
We help companies untangle how work actually gets done and turn that understanding into cleaner, measurable workflows. Our focus is practical business process analysis in Europe, not slideware. We sit with teams, map current paths, check real data for where delays creep in, and write procedures that people can follow without second guessing. From there, we line up ownership, KPIs, and guardrails, then move changes into day to day operations with clear checklists and review cadence.
We work with customers in Europe across product and service environments, so our playbooks account for messy handoffs, approvals, and the reality of legacy systems that cannot vanish overnight. When software is part of the fix, we bring consulting and delivery together, so the process and the platform match rather than fight each other.
Key Highlights:
- European delivery with business process analysis services explicitly offered to clients in the Europe
- Process mapping plus evidence from data, not just interviews and opinions
- Governance, roles, and acceptance measures defined before rollout to reduce drift
- Consulting and implementation kept on one track so procedures and systems align
Services:
- Current state capture with workflow visualization, pain point inventory, and time to value estimates
- Target process design with ownership, RACI cleanup, and measurable entry exit criteria
- KPI setup and reporting dashboards to track throughput, rework, and service levels over time
- Handover into delivery with change plans, training assets, and post go live review cadence
Contact Information:
- Website: a-listware.com
- Email: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: St. Leonards-On-Sea, TN37 7TA, UK
- Phone Number: +44 (0)142 439 01 40
2. GBTEC
GBTEC focuses on structured process change using its BIC Platform to model, analyze, and refine operational workflows. The offering spans process discovery, documentation, simulation, and continuous improvement, with tooling that supports both business and IT users without steep learning curves. Work typically starts with mapping current flows, then testing alternatives in a controlled environment to shorten cycle times and remove friction points. The same platform links analysis with automation and governance, so process designs do not sit in slides but move into execution with controls and auditability. For teams that need a shared source of truth, the process repository, customer journey views, and analysis features keep roles aligned and improvements measurable.
Why they stand out:
- End to end tooling for process modeling, analysis, and automation
- Single repository to keep versions, roles, and approvals consistent
- Customer journey maps to connect operations with experience metrics
- Simulation and what if testing to de risk changes before rollout
Core offerings:
- Process discovery, mapping, and documentation with BIC Process Design
- Bottleneck analysis, cycle time assessment, and optimization scenarios
- Process governance with versioning, sign offs, and compliance checks
- Handover to automation and monitoring using the same platform
Contact Information:
- Website: www.gbtec.com
- E-mail: info@gbtec.com
- Address: Gesundheitscampus-Süd 23 44801 Bochum, Germany
- Phone: +49 234 97645 -100
3. Howell Consulting
Howell Consulting works on practical process improvement assignments where clarity matters more than buzzwords. The team facilitates workshops, maps procedures with stakeholders, and translates findings into targeted change items that fit existing standards. A typical engagement covers process mapping, gap analysis against quality frameworks, and a staged plan that balances effort with operational risk. The intent is simple and measurable: fewer handoffs, cleaner responsibilities, and documentation that helps people do the work right the first time.
Projects often sit alongside management system initiatives, so process analysis is paired with auditing and readiness work. That means evidence trails, policy alignment, and templates are built as part of the change rather than after the fact. The outcome is not a one off diagram, but a set of procedures and controls that hold up in real reviews and everyday use.
Key points:
- Process mapping and analysis with stakeholders, not in isolation
- Tight linkage between improved workflows and documented procedures
- Incremental change plans with clear acceptance criteria
What they offer:
- Workshop led current state capture and pain point identification
- Procedure redesign, RACI cleanup, and removal of redundant steps
- Metrics setup for throughput, rework, and handoff quality
- Implementation support with audits, templates, and training materials
Contact Information:
- Website: www.howell-consulting.co.uk
- E-mail: john@howell-consulting.co.uk
- Address: Port Solent, Hampshire, PO6 4TW
- Phone: +44 (0)7766 141499
4. Nandini Consultancy
Nandini Consultancy places process analysis at the front of wider change programs driven by analytics and ROI. Work usually begins with scoping the process, agreeing success measures, and laying out how evidence will be gathered. From there, analysis focuses on delays, rework loops, and decision points that create most of the drag. The firm structures this with a staged method that runs from definition and opportunity finding to control and monitoring, so improvements are not one time events.
Workshops and interviews are combined with data checks to validate what people experience day to day. When redesign is on the table, the team documents target flows, ties them to roles, and sets thresholds for when corrective actions should kick in. Documentation is written for use, not just storage, which helps during handover to operations or technology teams that will support the new way of working.
Follow up cycles check whether the process stays within expected control limits. If not, corrective tasks are defined and owners are assigned, so drift does not build up. This loop keeps earlier gains in place while leaving space for future refinement as systems or volumes change.
What makes them unique:
- Structured seven step method from definition to monitoring
- Attention to measurable success criteria before redesign starts
- Controls and thresholds to prevent process drift after go live
- Documentation that supports both operational and change teams
Their focus areas:
- End to end review of current workflows with evidence gathering
- Target process design with roles, decision rules, and handoff criteria
- Measurement plans for cycle time, error rates, and service levels
- Control setup and review cadence to keep improvements in place
Contact Information:
- Website: www.nandiniconsultancy.com
- E-mail: info@nandiniconsultancy.com
- LinkedIn: www.linkedin.com/in/rohitsingh23
- Address: Level 33, 25 Canada Square Canary Wharf, London United Kingdom E14 5LB
- Phone: +44 (0) 2081875855
5. MEGA
MEGA provides a platform for modeling, analyzing, and governing processes with an emphasis on linking design work to execution. Under the HOPEX suite, teams map current workflows, run what if simulations, and quantify bottlenecks before changing live operations. A single repository keeps versions, roles, and approvals consistent, while analytics and dashboards surface cycle time, rework, and compliance impacts. Customer journey views sit next to process maps, so operational changes reflect how service actually feels. When redesign is ready, governance and automation paths help move models into monitored run states without losing audit trails.
Standout qualities:
- Repository first approach that aligns people, versions, and approvals
- Process simulation and what if testing that de risks change
- Customer journey mapping linked to operational flow models
- Built in handover from analysis to automation and monitoring
Core offerings:
- Process discovery, mapping, and documentation with HOPEX
- Bottleneck and cycle time analysis with dashboarding and reports
- Governance, versioning, and sign off workflows for controlled updates
- Execution pathways that connect redesigned processes to automation tools
Contact Information:
- Website: www.mega.com
- Twitter: x.com/mega_int
- LinkedIn: www.linkedin.com/company/mega-international
- Address: 9 avenue René Coty 75014 Paris, France
- Phone: +33 (0)1 42 75 40 00
6. Middlestone
Middlestone focuses on practical process improvement work driven by facilitated workshops and clear documentation. Assignments start with current state capture, where process mapping clarifies steps, handoffs, and pain points. Findings translate into targeted changes that standardise procedures and remove wasted effort, with documentation shaped as usable manuals and instructions. The aim is simple: make everyday work more predictable and less stressful by cleaning up flows and responsibilities.
Engagements often include independent reviews to test assumptions and confirm where delays or rework actually occur. Where systems are part of the picture, analysts capture requirements and support selection without forcing a single vendor route. Follow on support covers evaluation, improvement cycles, and metrics so gains are visible in throughput and handoff quality. Materials like process detail workbooks help teams choose the right modeling depth and avoid over engineering.
Key points:
- Workshop led mapping, documentation, and improvement sequences
- Independent process reviews that surface constraints and trade offs
- Requirements capture and system selection when tooling is needed
What they offer:
- Process mapping and visualization to reveal steps and handoffs
- Procedure writing and standardisation for consistent execution
- Process review and evaluation with actionable recommendations
- Improvement plans with targets, measures, and training assets
Contact Information:
- Website: www.middlestone.co.uk
- E-mail: hello@middlestone.ltd
- LinkedIn: www.linkedin.com/company/middlestone-ltd
- Twitter: x.com/MiddlestoneLt
- Address: Suite 165, 80 Churchill Square Kings Hill WEST MALLING Kent ME19 4YU
- Phone: 01892 570870
7. Sia Partners
Sia Partners treats process analysis as part of structured business transformation rather than a one off diagramming exercise. Work centers on identifying core workflows, modeling variants, and setting indicators that make inefficiency visible. Methods from BPM and change delivery are used to streamline operations while preserving required controls. Materials from published service pages and roles point to a disciplined approach that blends analysis, design, and continuous optimization.
Process design services emphasize productivity gains, minimising bottlenecks, and documenting how the revised flow should operate day to day. Teams combine qualitative discovery with quantitative checks, so redesign proposals come with measurable targets. Where automation is appropriate, analysts position RPA and workflow tooling as complements to clarified procedures, not replacements for them. That way, control points and evidence trails remain intact when volumes shift or systems change.
The firm’s broader consulting scope provides adjacent capabilities that often sit next to process work, such as strategy alignment and digital delivery. This allows process updates to land with realistic implementation plans and ownership models. Over time, feedback loops keep improvements within expected limits, with revisions scheduled when indicators drift. The net effect is less friction and a clearer view of who does what, when, and why.
Why they’re worth a look:
- Defined BPM methods for identifying, modeling, and improving workflows
- Measurement mindset that ties redesign to observable indicators
- Use of RPA and automation as complements to documented processes
- Integration of process work with wider transformation programs
Their services include:
- Workflow assessment, modeling, and documentation with acceptance measures
- Process redesign and optimization with bottleneck removal plans
- Control definition, evidence paths, and operating procedures for audits
- Automation opportunity framing and handover to delivery teams
Contact Information:
- Website: www.sia-partners.com
- LinkedIn: www.linkedin.com/company/sia-partners
- Twitter: x.com/SiaPartners
- Facebook: www.facebook.com/SiaPartners
- Instagram: www.instagram.com/lifeatsia
- Address: 90 Bartholomew Close, London EC1A 7BN
- Phone: +44 207 100 0707
8. QPR Software
QPR Software focuses on evidence based improvement using its QPR ProcessAnalyzer to reveal how work actually flows through systems, where delays form, and which variants drive cost or risk. Event data is transformed into maps and dashboards that expose bottlenecks, SLA breaches, and rework, so change discussions start from facts rather than guesses. Analysts can test scenarios, compare variants, and quantify the impact of proposed fixes before rollout. For data teams that live inside modern warehouses, the platform’s native approach on Snowflake cuts duplication and keeps scale in check. The result is a clear path from process discovery to monitored execution with the same toolset, not a handoff that loses context.
Why people choose them:
- Process mining used to turn real event logs into actionable maps and metrics
- Variant and what if analysis to quantify change options
- Dashboards that track SLA adherence and reveal hidden queues
Core offerings:
- Process discovery, conformance checking, and variant comparison with QPR ProcessAnalyzer
- Bottleneck and cycle time analysis with KPI dashboards and alerts
- Governance and risk views that surface violations and control gaps
- Integration with warehouse platforms for large scale operational telemetry
Contact Information:
- Website: www.qpr.com
- E-mail: firstname.lastname@qpr.com
- Facebook: www.facebook.com/QPR.Software
- Twitter: x.com/qpr_software
- LinkedIn: www.linkedin.com/company/qpr-software
- Address: Keilaranta 1, 02150 Espoo Finland
- Phone: +358 290 001 150
9. Prima Solutions
Prima Solutions works at the junction of process understanding and application fit for fashion and apparel operations. Business analysts sit with stakeholders, ask why steps exist, and challenge old habits before configuring systems. The review covers goals, current flows, and pain points, then turns into practical guidance on new ways of working that the platform can actually support. Analysis is complemented by reporting and mobile ready BI, so the same teams can track throughput, exceptions, and trends as changes land.
Alongside day to day operational modules, the firm’s materials describe industry specific functions that keep data in one place and reduce double entry. HR and workforce tools connect with process updates, which helps when roles or approval steps change during redesign. Case materials show an emphasis on challenging current practice during implementation rather than copying it, a stance that usually improves adoption. The overall picture is a process first configuration approach backed by analytics and structured documentation.
Key points:
- Business analysts engaged early to map flows, handoffs, and constraints
- Recommendations framed as usable procedures, not just diagrams
- Operational reporting to measure cycle time, exceptions, and trend movements
- Configuration aligned to how people actually work around orders and inventory
What they offer:
- Process reviews to define how applications should be used in practice
- Workshop led requirements capture and documentation for operational teams
- Configuration and user guidance that standardises steps and approvals
- BI and reporting setups that monitor adoption and performance over time
Contact Information:
- Website: primasolutions.co.uk
- E-mail: info@primasolutions.co.uk
- LinkedIn: www.linkedin.com/company/prima-solutions-ltd
- Twitter: x.com/PrimaSolutions
- Facebook: www.facebook.com/primasolutions
- Address: Prima Solutions Limited, Lincoln House, Wellington Crescent, Fradley Park, Lichfield, Staffordshire, WS13 8RZ
- Phone: +44 (0)1509 232200
10. Morson Projects
Morson Projects provides business analysis consulting that runs across the full delivery arc, from first idea to benefits tracking after go live. Engagements begin with stakeholder interviews and structured capture of how work gets done, followed by documentation that clarifies responsibilities, inputs, and decision points. The output is not just a model but a set of actionable recommendations, risk notes, and acceptance measures that align delivery with real constraints. Materials also point to project and programme governance support, so process changes sit within clear controls.
When technology is part of the change, analysts work with delivery teams to translate requirements into roadmaps and testable increments. Training is embedded to reduce dependency on external support and to anchor new ways of working. The consulting pages emphasise measured improvement rather than one off workshops, with reviews scheduled to confirm that expected outcomes are being realised. That discipline helps prevent drift as volumes, systems, or regulations shift.
Sector materials describe multi discipline experience around industrial and process environments, which often have complex approvals and safety gates. That background tends to shape analysis deliverables toward evidence trails and audit ready procedures. Broader engineering capability remains available when operational change intersects with plant, controls, or software. The mix keeps process improvements tied to practical delivery rather than theory.
Why they stand out:
- Lifecycle business analysis from inception through benefits realisation
- Governance and assurance woven into process updates
- Training and handover built into delivery plans
- Operational reviews scheduled to confirm sustained outcomes
Their focus areas:
- Current state capture, stakeholder alignment, and requirements definition
- Procedure and RACI design with risk and control identification
- Roadmaps, testing criteria, and delivery support for technology change
- Post implementation measurement and continuous improvement cadence
Contact Information:
- Website: morson-projects.co.uk
- E-mail: enquiries@morson-projects.co.uk
- Twitter: x.com/morsonprojects
- LinkedIn: www.linkedin.com/company/morson-projects
- Instagram: www.instagram.com/morson_group
- Phone: 0161 707 1516
11. Bizagi
Bizagi provides a platform for mapping, analyzing, and improving everyday workflows, with Modeler and Automation tools that sit on the same stack so documentation does not drift from execution. Teams sketch current paths in BPMN, simulate alternative paths, and compare outcomes before touching production, which reduces rework and surprise queues. Process mining pulls event data from systems to expose variants, bottlenecks, and SLA slippage, giving analysts a factual baseline rather than a whiteboard guess. A shared process library keeps versions and approvals in one place, while dashboards surface cycle time and conformance so progress is visible without hunting in spreadsheets. When the redesign is ready, the same suite supports automation and monitoring, closing the loop from idea to run state.
Standout qualities:
- Single platform that links modeling, analysis, and automation
- Process mining and variant views that reveal real flow patterns
- Simulation to test changes and quantify impact before rollout
- Central process library with version control and governance
Core offerings:
- BPMN based mapping and documentation with Bizagi Modeler
- Bottleneck and cycle time analysis using simulation and dashboards
- Conformance checks and variant comparison through process mining
- Handover to automation with monitoring and alerting on the same suite
Contact Information:
- Website: www.bizagi.com
- Facebook: www.facebook.com/bizagi
- Twitter: x.com/bizagi
- LinkedIn: www.linkedin.com/company/bizagi
- Address: Rosenheimer Straße 143c, München, 81671, Germany
- Phone: +49 (0) 89 262036023
12. The Berkeley Partnership
The Berkeley Partnership approaches process work as part of operating model design and delivery, not a standalone diagram. Engagements begin with clarifying goals, capturing how work actually moves, and translating this into practical procedures and ownership models. Where data and analytics shape decisions, the team sets strategy so measurements, roles, and tooling line up rather than compete. Process improvements then land alongside governance and controls, which helps maintain quality while speeding handoffs.
In functions like finance, the firm’s materials point to streamlining end to end flows and reducing manual controls, with automation introduced where it fits real tasks. Adjacent delivery support covers ERP programs and change leadership, so redesigned processes do not stall at implementation. Advice is framed to be used by line teams, with clear acceptance criteria and measurable outcomes. The net effect is fewer handoffs, cleaner accountability, and evidence that holds up in reviews.
Key points:
- Operating model lens that links process change with roles and decisions
- Data and analytics strategy used to anchor measurements and targets
- Finance flow improvements with reduced manual control effort
- Delivery leadership to carry redesigned processes into real operations
What they offer:
- Process capture, procedure design, and ownership models for day to day work
- Measurement frameworks and reporting aligned to decision making
- Finance process improvement with pragmatic automation of controls
- Program leadership across ERP and transformation delivery
Contact Information:
- Website: www.berkeleypartnership.com
- E-mail: info@berkeleypartnership.com
- LinkedIn: www.linkedin.com/company/the-berkeley-partnership
- Instagram: www.instagram.com/theberkeleypartnership
- Twitter: x.com/berkeleyllp
- Address: The Berkeley Partnership LLP 20 Farringdon Street 9th Floor London, EC4A 4AB
- Phone: +44 (0)20 7643 5800
13. Cognizant
Cognizant treats process analysis as a data driven practice supported by process mining, journey mapping, and digital orchestration. Discovery work benchmarks current flows, identifies high cost or slow touchpoints, and prioritizes change where business impact is clearest. Materials describe how governance, domain expertise, and technology specialists collaborate so findings move from insight to delivery without losing context. Guidance also highlights where generative AI can sharpen analysis, data preparation, and real time interpretation.
When automation is appropriate, recommendations span intelligent process automation, workflow platforms, and low code options. The aim is to complement clarified procedures rather than paper over gaps, so controls and evidence stay intact. Partnerships and tooling choices, including process mining ecosystems, support scale and continuous monitoring. That keeps redesigned flows observable as volumes and systems evolve.
Sector materials and case work show how telemetry and analytics convert operational signals into dashboards for throughput and exception trends. This helps line teams see where performance drifts and when to intervene, reinforcing the measurement mindset established during analysis. Over time, the review cadence anchors improvement as a routine rather than a one time effort. Practical, measurable, repeatable.
Why people like this approach:
- Structured discovery with process mining, benchmarking, and journey views
- Governance and cross functional delivery to carry insights into action
- Automation used to support clarified procedures and control points
Services cover:
- Process discovery, analysis, and benchmarking with process mining support
- Digital process orchestration with roadmaps, maturity checks, and LCNC guidance
- Intelligent process automation with change management and control design
- Performance dashboards and review cadence for sustained improvement
Contact Information:
- Website: www.cognizant.com
- E-mail: inquiry@cognizant.com
- Facebook: www.facebook.com/Cognizant
- Twitter: x.com/cognizant
- LinkedIn: www.linkedin.com/company/cognizant
- Instagram: www.instagram.com/cognizant
- Address: 1 Kingdom Street Paddington Central London England W2 6BD
14. QualiWare
QualiWare provides a modeling and governance platform that lets teams map processes, visualize dependencies, and keep procedures and controls in one place. Using QualiWare X in the browser, analysts draw BPMN style diagrams and other views, link them to roles and policies, and maintain a shared repository rather than scattered files. Enterprise architecture features sit next to process management, so capabilities, applications, and workflows can be analyzed together when change is on the table. Guidance from the product library covers work models, quality controls, and document structures, which helps standardize how improvements are captured. Governance, conformance, and audit friendly documentation round out the picture, so redesigned flows move into daily use without losing traceability.
What makes it useful:
- Repository first approach that ties diagrams to roles, policies, and approvals
- Browser based modeling with QualiWare X for faster collaboration
- Enterprise architecture views that connect processes with applications and capabilities
Core offerings:
- Process mapping, documentation, and conformance management in one system
- Work model templates for activities, milestones, quality controls, and results
- Application portfolio and capability analysis aligned with process change
- Execution support with controlled updates and versioning across artifacts
Contact Information:
- Website: www.qualiware.com
- E-mail: info@qualiware.com
- LinkedIn: www.linkedin.com/company/qualiware
- Address: Ryttermarken 15 DK 3520 Farum, Denmark
- Phone: +45 45 470 700
15. Infosys BPM
Infosys BPM treats process work as a data driven practice backed by mining, analytics, and structured transformation services. Discovery and benchmarking use event logs to expose variants, delays, and rework, replacing opinion with measurable evidence. Where improvement is viable, the approach blends digital process re engineering, governance, and operating model updates so changes can land without confusion. Analytics and dashboards then track throughput and exceptions, giving line teams a clear signal when performance drifts.
Adjacent capabilities support the same goal. Blogs and solution pages outline how process mining informs redesign, how automation complements clarified procedures, and how telemetry feeds real time insights. Partnerships and platform experience, including use of process intelligence tools, help scale monitoring as volumes grow. Over time, review cadences keep improvements within targets rather than letting them fade.
Why it stands out:
- Evidence based analysis using process mining and benchmarking
- Structured delivery that links redesign with governance and controls
- Analytics to monitor cycle time, exceptions, and SLA adherence
- Automation and orchestration positioned to support documented procedures
Services cover:
- Process discovery and variant analysis with mining led methods
- Digital process re engineering and GBS design with measurable outcomes
- Performance analytics and dashboards with review cadence for sustained gains
- Automation guidance across workflow, low code, and intelligent process solutions
Contact Information:
- Website: www.infosysbpm.com
- Twitter: x.com/infosysbpm
- Facebook: www.facebook.com/InfosysBPM
- LinkedIn: www.linkedin.com/company/infosys-bpm
- Instagram: www.instagram.com/infosysbpm
- Address: Infosys BPM Ltd 14th Floor 10 Upper Bank Street Canary Wharf London E14 5NP
- Phone: +44 20 7715 3301
Conclusion
Picking a business process analysis partner in Europe seems straightforward, yet it often decides whether change sticks. You need findings backed by data, not pretty diagrams, plus rules people can follow in real work. A capable partner blends interviews with process mining and event logs, avoids letting tools drive the method, and agrees on metrics up front. Start by securing current flows, step ownership, and control points, then design the target state with RACI, clear entries and exits. Short pilots reduce risk.
What to look for in a partner: a transparent method, verifiable outcomes, disciplined change management, and care for security and data. Ask for sample deliverables, assess decision logic, and discuss failure scenarios. With that, the process stops stalling and becomes manageable. That is the goal.
