Usability testing lets businesses see how people interact with their websites, apps, or digital products, helping identify issues and improve designs for better user experiences. Several firms in the USA provide specialized tools and services to collect feedback from real users, serving clients across industries like retail, finance, and technology.
These companies offer solutions such as moderated testing, analytics, and accessibility checks to inform design decisions. Operating throughout the United States, they help businesses refine apps or ensure websites meet compliance standards. This article explores the top firms and their approaches to usability testing.
1. A-listware
At A-listware, we provide usability testing services for software, web applications, and mobile apps across the United States. Our team tests user interfaces to evaluate navigation, functionality, and design, identifying issues that could affect user experience. Clients like Arduino and Qualcomm have used our services for software development and testing projects.
We observe user interactions to assess interface usability and provide reports with findings to help clients make design adjustments. Our process includes manual and automated testing methods, with a focus on ensuring applications meet user expectations. We also offer documentation of test results for clients to track usability improvements.
Key Highlights
- Observation of user interactions
- Manual and automated testing methods
- Reports with usability findings
- Documentation of test results
Services
- Usability testing
- Functional testing
- UI/UX design
- Quality assurance
Contact and Social Media Information
- Website: a-listware.com
- Email: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: North Bergen, NJ 07047, USA
- Phone: +1 (888) 337 93 73
2. UserTesting
UserTesting provides a platform for businesses across the United States to gather feedback on websites, apps, and prototypes, connecting clients with testers matching specific demographics. Their team supports moderated and unmoderated testing, surveys, and live interviews, integrating with tools like Slack and Jira, with companies like Walmart and Microsoft using their services to improve navigation and address usability issues.
Their platform includes customizable templates for setting up tests and analyzing results, simplifying the process for teams. UserTesting focuses on delivering insights into user behavior within the USA, helping businesses in marketing, product development, and design make data-driven adjustments to meet user needs.
Key Highlights
- Participant network for recruiting specific testers
- Integration with tools like Slack and Jira
- Templates for creating and analyzing tests
- AI-driven insights for qualitative data
Services
- Moderated and unmoderated usability testing
- Surveys and questionnaires
- Live interviews for detailed feedback
- Prototype and concept testing
Contact and Social Media Information
- Website: www.usertesting.com
- Email: press@usertesting.com
- Facebook: www.facebook.com/UserTestingcom
- LinkedIn: www.linkedin.com/company/usertesting-com
- Twitter: x.com/usertesting
- Instagram: www.instagram.com/usertestingofficial
- Phone Number: 1-888-877-1882
3. UXCam
UXCam delivers analytics and usability testing services for mobile and web apps to clients in the USA, offering tools like session replays, heatmaps, and funnel analytics to track user interactions. Their platform uses automated data capture and integrates with other analytics tools, with companies like Costa Coffee and Housing.com using it to study user journeys and enhance feature adoption.
Their services include user segmentation and event monitoring to pinpoint specific interactions, with reports highlighting areas for improvement. UXCam ensures data privacy compliance with standards like GDPR and CCPA, addressing security needs for businesses handling user data across the United States.
Key Highlights
- Automated data capture for streamlined analytics
- Integration with third-party analytics platforms
- Session replays to monitor user interactions
- Data privacy compliance with GDPR and CCPA
Services
- Session replays and heatmaps
- Funnel and retention analytics
- User journey and issue analysis
- Smart event monitoring
Contact and Social Media Information
- Website: www.uxcam.com
- Facebook: www.facebook.com/uxcam
- LinkedIn: www.linkedin.com/company/ux-cam
- Twitter: x.com/uxcam
- Address: 10th & 11th floors San Francisco, CA 94111
4. Deque
Deque offers accessibility and usability testing for websites, apps, and documents, serving businesses throughout the United States with tools like axe DevTools for automated accessibility testing and manual audits to meet standards like WCAG and ADA. Their team provides training through Deque University and consulting, with companies like Bose and Citi using their services to adjust digital interfaces.
They combine automated tools with human-led testing to produce detailed reports on usability and accessibility issues, integrating with platforms like Selenium and Jenkins. Deque also hosts axe-con, a conference on digital accessibility, to help USA-based businesses create inclusive digital experiences through testing and education.
Key Highlights
- Automated testing with axe DevTools
- Training via Deque University
- Manual audits for accessibility compliance
- Annual axe-con conference for accessibility education
Services
- Accessibility audits and compliance testing
- Usability testing for web and mobile
- Training and consulting services
- Automated testing tools for developers
Contact and Social Media Information
- Website: www.deque.com
- Email: helpdesk@deque.com
- LinkedIn: www.linkedin.com/company/deque-systems-inc
- Twitter: x.com/dequesystems
5. Level Access
Level Access provides tools and services for accessibility and usability testing of digital products like websites and apps for clients across the USA. Their team offers a platform that conducts audits to meet standards like WCAG and ADA, with companies like Walmart and Wells Fargo using their services to evaluate and adjust digital interfaces.
Their services include training through an academy and consulting to develop accessibility programs. They also assist with creating VPATs and ACRs to document compliance, focusing on integrating accessibility into design and development processes for businesses in the United States.
Key Highlights
- Platform for auditing and testing accessibility
- Training through an academy
- Support for VPATs and ACRs
- Tools for collaboration and reporting
Services
- Accessibility auditing and testing
- Automated remediation and user personalization
- Training and consulting
- Legal expertise for compliance
Contact and Social Media Information
- Website: www.levelaccess.com
- Email: info@levelaccess.com
- LinkedIn: www.linkedin.com/company/level-access
- Twitter: x.com/levelaccessa11y
- Phone Number: 1-800-889-9659
6. Nielsen Norman Group
Nielsen Norman Group offers usability testing and consulting services for businesses throughout the USA. Their team conducts user testing and expert reviews on websites, apps, and digital products to provide insights into user interactions and suggest design improvements.
They provide training through live online courses and in-person sessions, along with articles, videos, and reports on usability topics. Their services focus on practical recommendations to improve user interfaces based on user behavior and feedback, with clients across various industries using their guidance.
Key Highlights
- Research-based articles and videos
- Live online and in-person training
- Customized workshops for teams
- Expert reviews for usability issues
Services
- User testing and expert reviews
- Training and certification programs
- Customized workshops
- Keynote speaking on usability topics
Contact and Social Media Information
- Website: www.nngroup.com
- Email: support@nngroup.com
- Facebook: www.facebook.com/nngux
- LinkedIn: www.linkedin.com/company/nielsen-norman-group
- Twitter: x.com/nngroup
- Instagram: www.instagram.com/nngux
- Address: 8 The Green, Suite #14572 Dover, DE 19901 USA
- Phone Number: +1 (415) 685-4230
7. Musemind
Musemind delivers usability testing and consulting services to businesses across the United States, focusing on websites, apps, and digital products. Their team conducts tests to identify user pain points, recruiting participants matching target audiences to gather feedback for improving interfaces.
Their process involves defining objectives, conducting tests with realistic scenarios, and collecting quantitative and qualitative data. Companies like Microsoft and Indeed have used their services to refine digital products, with Musemind also offering UI/UX design and redesign to support usability improvements.
Key Highlights
- Participant recruitment for targeted feedback
- Collection of quantitative and qualitative data
- Realistic testing scenarios
- UI/UX design services
Services
- Usability testing and UX audits
- UI/UX design and redesign
- Wireframing and prototyping
- Consulting for user-centric design
Contact and Social Media Information
- Website: musemind.agency
- Email: hello@musemind.agency
- Facebook: www.facebook.com/musemind.agency
- LinkedIn: www.linkedin.com/company/musemind-agency
- Twitter: x.com/musemindagency
- Instagram: www.instagram.com/musemind.agency
- Address: 47 Macdonough St, Apt 01, Brooklyn, NY 11216
- Phone Number: +1 (917) 960-9979
8. Goji Labs
Goji Labs provides usability testing services for businesses across the USA, focusing on websites, mobile apps, and digital products. Their team conducts tests with real users to identify friction points, using behavioral analysis to observe how people navigate and where they run into issues.
They generate usability reports and offer interactive prototyping to test design changes before full development. Companies like World Wildlife Fund and Root have used their services to refine interfaces based on user feedback, with iterative testing to track improvements over time.
Key Highlights
- Behavioral analysis of user interactions
- Usability score reports
- Interactive prototyping for design testing
- Iterative testing support
Services
- Usability testing and behavioral analysis
- Interactive prototyping
- UX/UI design consulting
- Digital product audits
Contact and Social Media Information
- Website: gojilabs.com
- Email: hello@gojilabs.com
- LinkedIn: www.linkedin.com/company/goji-labs
- Twitter: x.com/gojilabs
- Instagram: www.instagram.com/goji_labs
- Phone Number: +1 (213) 787-7640
9. TestMatick
TestMatick offers usability testing services throughout the United States for software products, including websites and mobile apps. Their team uses methods like task analysis and user interviews to evaluate how users interact with products and identify areas that need improvement.
Their process includes setting up realistic test scenarios and analyzing both numerical data and user feedback. TestMatick provides reports with suggestions for fixing usability issues, helping businesses adjust their products based on real-world user experiences.
Key Highlights
- Task analysis and user interviews
- Realistic test scenarios
- Cross-platform testing
- Detailed usability reports
Services
- Usability testing for web and mobile
- Cross-platform testing
- User-centric testing with interviews
- Analysis and reporting
Contact and Social Media Information
- Website: testmatick.com
- Email: contact@testmatick.com
- Facebook: www.facebook.com/testmatick
- LinkedIn: www.linkedin.com/company/testmatick
- Twitter: x.com/testmatick
- Instagram: www.instagram.com/testmatick.team
- Address: 276 5th Ave Suite 704, New York, NY 10018
- Phone Number: +1 (212) 203-8264
10. Flatworld Solutions
Flatworld Solutions delivers usability testing services in the USA for software applications, such as websites and apps. Their team performs laboratory testing in controlled settings and remote testing to observe user behavior and collect data on how people use digital products.
They create customized testing plans and deliver reports summarizing findings with suggestions for enhancing usability. Their services help businesses make changes to improve the user-friendliness of their digital interfaces based on test results.
Key Highlights
- Laboratory and remote testing methods
- Customized testing plans
- Reports with usability suggestions
- Observation-based analysis
Services
- Laboratory usability testing
- Remote usability testing
- Test automation services
- Performance testing
Contact and Social Media Information
- Website:www.flatworldsolutions.com
- Email: general.info@flatworldsolutions.com
- Facebook: www.facebook.com/people/Flatworld-Solutions
- LinkedIn: www.linkedin.com/company/flatworld-solutions
- Twitter: x.com/flatworldsols
- Instagram: www.instagram.com/flatworldsolutions
- Address: 135 Camino Dorado, Suite 7, Napa, CA 94588
- Phone Number: 800-514-7456
11. QualityLogic
QualityLogic provides usability testing services for software, websites, and mobile apps across the United States. Their team examines user interfaces to assess factors like control functionality, appearance, and navigation flow, using real-world testing to identify issues that could affect user experience.
They integrate usability testing into the software development process, combining it with functional testing to verify that interfaces meet user expectations. Their approach includes observing user interactions to ensure controls are consistent and logically arranged, with clients like Disney and AT&T using their services to refine digital products.
Key Highlights
- Examination of interface congruence and flow
- Integration with functional testing
- Observation of user interactions
- Consistency checks across features
Services
- Usability testing
- Functional testing
- Test automation
- Accessibility testing
Contact and Social Media Information
- Website: www.qualitylogic.com
- Email: info@qualitylogic.com
- Facebook: www.facebook.com/QualityLogic
- LinkedIn: www.linkedin.com/company/qualitylogic
- Twitter: x.com/QualityLogic
- Address: 2245 First Street, Suite 103 Simi Valley, CA 93065
- Phone Number: 2084241905
12. Spiral QA
Spiral QA provides usability testing services across the United States for web applications, mobile apps, and software products. Their team tests user interfaces to check navigation, layout, and content, identifying issues that could affect user experience. They have worked with clients like eLearning Brothers on projects involving user-focused testing.
Their process includes observing user interactions to ensure designs are intuitive and conducting maintenance testing to confirm updates don’t disrupt usability. They use manual and automated methods to evaluate user flows and provide reports with findings and suggestions for clients to improve their products.
Key Highlights
- Observation of user interactions
- Manual and automated testing methods
- Maintenance testing for updates
- Reports with usability suggestions
Services
- Usability testing
- Functional testing
- Compatibility testing
- Maintenance testing
Contact and Social Media Information
- Website: spiralqa.com
- Email: team@spiralqa.com
- Facebook: www.facebook.com/spiralqualityassurance
- LinkedIn: www.linkedin.com/company/spiralqa
- Twitter: x.com/spiralscout
- Address: 460 31st Ave, San Francisco, California 94121
- Phone Number: 4159030235
13. iBeta
iBeta offers usability testing services for websites in the USA, mobile apps, and software applications. Their team evaluates user interactions to assess functionality, compatibility, and ease of use, with clients like Gold’s Gym using their services for software testing.
They define test scopes, schedule sessions, and deliver reports with findings, using manual and automated testing to check navigation across devices and platforms. Their accessibility testing ensures compliance with standards like WCAG, and they provide detailed bug reports to help clients fix usability issues.
Key Highlights
- Manual and automated testing
- Detailed bug reports
- Accessibility testing for WCAG compliance
- Flexible test scheduling
Services
- Usability testing
- Accessibility testing
- Mobile testing
- Load and performance testing
Contact and Social Media Information
- Website: www.ibeta.com
- Email: info@iBeta.com
- Facebook: www.facebook.com/ibetaqa
- LinkedIn: www.linkedin.com/company/ibeta-quality-assurance
- Twitter: x.com/ibetaqa
- Address: 2675 S Abilene Street Suite 300 Aurora, CO 80014
- Phone Number: 303.627.1110
14. Fieldwork Network
Fieldwork Network offers usability testing services for digital products, including websites, apps, and medical devices, across the United States. Their team supports user experience research, using their services for qualitative research projects.
They provide participant recruitment and testing environments for in-person and virtual sessions, using tools to observe user interactions and collect feedback. Their process involves managing test logistics and delivering reports with usability findings to support client research efforts.
Key Highlights
- In-person and virtual testing environments
- Participant recruitment for user sessions
- Tools for observing user interactions
- Reports with usability findings
Services
- Usability testing
- User experience research
- Participant recruitment
- Market research support
Contact and Social Media Information
- Website: www.fieldwork.com
- Facebook: www.facebook.com/FieldworkInc
- LinkedIn: www.linkedin.com/company/fieldwork
- Twitter: x.com/fieldworkinc
- Instagram: www.instagram.com/fieldwork_inc
- Address: 111 E Wacker Dr #220 Chicago, IL 60601
- Phone Number: 312.285.2040
15. Guidea
Guidea offers usability testing services for digital products across the United States, focusing on industries like healthcare, fintech, and edtech. Their team conducts user research to understand how people interact with apps, websites, and software, identifying issues in navigation or functionality. Clients like PayPal and IBM have used their services for product design projects.
Their process includes developing product hypotheses, testing prototypes, and iterating designs based on user feedback. They observe user behavior to assess interface usability and provide reports with findings to guide design changes. Their team also supports clients through product launch and ongoing enhancements.They tailor testing plans to client needs, using methods like user interviews and task analysis. Their services extend to creating design systems for consistent user experiences across platforms. Reports include recommendations for improving usability based on test results.
Key Highlights
- User research with interviews and task analysis
- Prototype testing and iterative design
- Observation of user behavior
- Reports with usability recommendations
Services
- Usability testing
- User research
- UX design
- Design systems development
Contact and Social Media Information
- Website: guidea.com
- Email: hello@guidea.com
- LinkedIn: www.linkedin.com/company/team-guidea
- Twitter: x.com/TeamGuidea
16. EurekaFacts
EurekaFacts provides usability testing services for websites and digital products throughout the United States. Their team evaluates user interfaces to assess content, navigation, and accessibility, with clients like the Nuclear Regulatory Commission using their services for website testing.
Their process involves expert evaluations and developing protocols for testing with diverse user groups, such as the general public, scientists, and government officials. They conduct both remote and on-site testing, recruiting participants from varied backgrounds to gather feedback on usability. Testing focuses on how users complete tasks and interact with digital platforms.They analyze test results to identify usability issues and provide reports with findings. Their services include multilingual research and participant recruitment for hard-to-reach audiences. Their team uses data collection methods to support usability testing and deliver insights for client projects.
Key Highlights
- Expert evaluations and testing protocols
- Remote and on-site testing
- Recruitment of diverse user groups
- Reports with usability findings
Services
- Usability testing
- Accessibility testing
- User research
- Data collection
Contact and Social Media Information
- Website: www.eurekafacts.com
- Email: info@eurekafacts.com
- LinkedIn: www.linkedin.com/company/eurekafacts-llc
- Twitter: x.com/eurekafactsllc
- Address: 51 Monroe St, Plaza East Two (PE02) Rockville, MD 20850
- Phone Number: +1 (240) 403-4800
Conclusion
Usability testing companies in the USA offer tools and services to improve digital products, using methods like user testing, analytics, and reports to understand how people interact with websites and apps. These firms help businesses address usability issues and create user-friendly experiences across various platforms.
Selecting a provider depends on specific project needs, such as budget constraints, preferred testing methods (manual or automated), and the scope of testing required, like accessibility or cross-platform compatibility. Reviewing each company’s testing approaches and service offerings can help businesses find a suitable match for their goals in the USA, ensuring digital products are intuitive and efficient through consistent testing.
