In today’s fast-paced digital environment, efficient help desk support is no longer just a nice-to-have – it’s a core component of successful business operations. As organizations grow and technology ecosystems become more complex, outsourcing help desk services has emerged as a strategic solution to maintain seamless support while reducing costs and internal workload.
Across Europe, leading help desk outsourcing companies are redefining technical support delivery with scalable teams, round-the-clock availability, and expertise across multiple platforms and industries. These providers go far beyond answering basic inquiries: they manage ticketing systems, resolve incidents, support onboarding, ensure security compliance, and integrate directly with existing IT workflows.
Partnering with a specialized help desk provider enables businesses to improve response times, boost user satisfaction, and ensure uninterrupted operations – all while focusing their internal resources on core projects and innovation. Whether it’s multilingual support, omnichannel communication, proactive monitoring, or advanced escalation processes, these European companies deliver reliable, customer-centric help desk services tailored to the demands of modern enterprises.
1. A-Listware
At A-Listware, we operate as a software development and IT consulting company, delivering outsourced help desk solutions across Europe as part of our comprehensive IT service offering. We build dedicated support teams, provide strategic consulting, and manage infrastructure – including 24/7 help desk operations and application support — to help organizations maintain stable, efficient operations without expanding internal resources.
Our outsourced help desk services combine Level 1 technical support with incident resolution, ticket handling, and escalation management, ensuring seamless user experiences and rapid problem-solving. We support both cloud-based and on-premises environments and partner with clients in fintech, healthcare, retail, telecom, manufacturing, and logistics sectors. By integrating deeply into existing workflows, we deliver scalable support that strengthens system reliability and allows businesses to focus on core initiatives.
Key Highlights:
- Over two decades of experience in outsourcing and team management
- Access to a large pool of vetted IT professionals
- 24/7 customer support under SLA agreements
- Dedicated supervisors guiding and managing outsourced teams
- Strong focus on secure coding practices and IP protection
Services:
- Level 1 help desk and multi-tier customer support
- Software development and consulting
- Application services and QA testing
- UI/UX design and product development
- Cloud migration and infrastructure management
- Data analytics and business intelligence
- Cybersecurity and compliance support
- Team augmentation and managed development centers
Contact Information:
- Website: a-listware.com
- Email: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: St. Leonards-On-Sea, TN37 7TA, UK
- Phone Number: +44 (0)142 439 01 40
2. Fusion5
Fusion5 operates as a technology transformation partner, offering managed services and IT support alongside consulting and integration. The company works with a wide portfolio of enterprise solutions, covering ERP, CRM, HR and payroll systems, as well as analytics and cloud platforms. Within the help desk space, it provides structured managed services aimed at keeping IT environments secure and efficient.
Its approach combines consultancy, cloud services, infrastructure management, and automation to maintain consistent system performance. Fusion5 also integrates with major platforms such as Microsoft, Oracle, and AWS, which enables support for clients working across varied technology stacks.
Key Highlights:
- Broad experience across multiple industries including education, financial services, and public sector
- Partnerships with major technology providers such as Microsoft, Oracle, and AWS
- Presence across Australia and New Zealand with service delivery extending to global clients
- Focus on integration, automation, and data-driven decision making
Services:
- Managed IT services and help desk support
- Consultancy and advisory services
- Cloud infrastructure and security solutions
- Business application implementation (ERP, CRM, HR systems)
- Data, analytics, and AI solutions
- Integration and automation services
Contact Information:
- Website: www.fusion5.com
- LinkedIn: www.linkedin.com/company/fusion5
- Address: Level 16, Maritime Tower, 10 Customhouse Quay, Wellington 6011
- Phone Number: +64 4 473 4552
- Facebook: www.facebook.com/people/Fusion5
- Twitter: x.com/Fusion5_F5
3. Affirma
Affirma is a professional services firm that delivers technology, digital, and business transformation solutions. Its consulting covers a wide range of IT areas, from Microsoft 365 deployments and SharePoint migrations to cloud architecture, analytics, and custom development. In the help desk and support context, Affirma provides scalable IT consulting and managed services designed to maintain secure, productive digital workplaces.
The company works with a wide array of platforms including Azure, Salesforce, ServiceNow, Snowflake, Shopify, and WordPress. Its projects often include migrations, automation, and device management solutions for clients across both public and private sectors. Affirma’s service model emphasizes end-to-end delivery, from strategy through implementation and ongoing support.
Key Highlights:
- Experience with enterprise platforms such as Microsoft 365, Azure, and Salesforce
- Track record of projects across government, education, and commercial sectors
- Focus on scalable and secure solutions to support modern digital workplaces
- Case studies covering migration, automation, and device management projects
Services:
- Technology consulting and IT support
- Cloud services and migrations
- Data analytics and business intelligence
- Platform expertise across Microsoft, Google, and Salesforce ecosystems
- Digital transformation and business process automation
- Website development and marketing technology integration
Contact Information:
- Website: www.affirma.com
- LinkedIn: www.linkedin.com/company/affirma-consulting
- Phone Number: 425-880-9984
- Email: info@affirmaconsulting.com
4. Sword Group
Sword Group delivers IT and digital transformation services, with a strong focus on managed support and infrastructure outsourcing. Its offering includes digital workplace solutions, platform security, and information management, supported by a global presence. In the help desk outsourcing space, Sword provides managed services both on-site and remotely, ensuring continuity for clients across sectors and geographies.
The company also develops and supports business application software while combining expertise in digital services, AI, and data management. With offices across Europe, the Middle East, and North America, Sword works with large organizations that require reliable, scalable IT support integrated with broader transformation initiatives.
Key Highlights:
- Over 3,000 professionals serving clients in more than 50 countries
- Experience in digital transformation and managed services delivery
- Broad coverage of regions across Europe, North America, and the Middle East
- Emphasis on platform security, data, and information lifecycle management
Services:
- Managed IT support and help desk outsourcing
- Digital transformation consulting
- Cloud, platform, and security services
- Information and data management solutions
- Software development and application support
- Digital workplace services with Microsoft 365
Contact Information:
- Website: www.sword-group.com
- LinkedIn: www.linkedin.com/company/sword-group
- Address: Avenue de Tervueren, 270 B-1150 Brussels Belgium
- Phone Number: +32 2 235 10 00
- Facebook: www.facebook.com/SwordGroup
- Twitter: x.com/sword_group
- Instagram: www.instagram.com/sword__group
- Email: contact@sword-group.com
5. Simply Contact
Simply Contact is a European customer support provider offering multilingual and omnichannel outsourcing. The company works with industries such as aviation, retail, fintech, and eCommerce, delivering services in over 20 languages. Its approach combines traditional call center functions with newer channels like social media and real-time chat, backed by performance monitoring and analytics.
Security and compliance are emphasized through certifications such as PCI DSS, ISO 27001, and GDPR alignment. Simply Contact also integrates AI-powered solutions for training and analytics, aiming to reduce onboarding time and improve service efficiency. With projects for companies like Wizz Air and Ditto Music, the provider adapts to seasonal demand and industry-specific requirements.
Key Highlights:
- Omnichannel support covering phone, chat, email, social media, and bots
- Service delivery in more than 20 languages
- Compliance with PCI DSS, ISO 27001, ISO 27701, and GDPR
- Strong use of analytics and continuous monitoring to track quality and costs
- Case studies in aviation, music distribution, and other industries
Services:
- Help desk and customer support outsourcing
- Multilingual and omnichannel assistance
- Startup and technical support
- AI chatbot integration and real-time translation
- Business process outsourcing, including back-office and data management
Contact Information:
- Website: simplycontact.com
- LinkedIn: www.linkedin.com/company/simplycontact
- Facebook: www.facebook.com/simplycontact.team
- Instagram: www.instagram.com/simply_contact
- Email: sales@simplycontact.com
6. SupportYourApp
SupportYourApp focuses on outsourced customer support and help desk services, with particular experience in technology companies, SaaS, and startups. The company operates globally but has strong European roots, offering flexible packages that include shared or dedicated teams. A tiered help desk model allows it to support everything from self-service knowledge bases to advanced technical troubleshooting.
SupportYourApp integrates with a wide range of CRMs and communication channels, from Salesforce and Zendesk to WhatsApp and Viber. Security is a key part of its operations, with PCI DSS Level 1 certification, GDPR compliance, and ISO certifications in place. Its internal tools such as QCRM and QUIDGET enhance automation and streamline repetitive requests, while consultants provide live support across 60+ languages.
Key Highlights:
- Tiered help desk structure (Tier 0 to Tier 3) covering basic to advanced cases
- Dedicated or shared agent models for flexibility
- PCI DSS Level 1, GDPR, and ISO-certified operations
- Proprietary tools for CRM, AI chatbots, and workflow automation
- Longstanding experience in SaaS, fintech, gaming, and eCommerce support
Services:
- IT help desk outsourcing (L0–L3)
- Technical and customer support outsourcing
- CRM and system integration support
- AI-powered chatbots and automation tools
- Social media and omnichannel support
- Quality assurance reporting and KPI tracking
Contact Information:
- Website: supportyourapp.com
- LinkedIn: www.linkedin.com/company/supportyourapp
- Address: 221 W 10th Street,4th Floor, Suite 122,Wilmington, DE 19801
- Phone Number: +1 888 959 3556
- Facebook: www.facebook.com/supportyourapp
- Twitter: x.com/supportyourapp
- Instagram: www.instagram.com/supportyourapp
- Email: cv@supportyourapp.com
7. Mplus Group
Mplus Group focuses on AI-enabled BPO and customer experience programs designed for multilingual audiences. Delivery combines people, process, and in-house platforms to speed up handling across voice, chat, email, and text. A hybrid operating model supports home-based and hub or office teams, which helps align staffing with changing workloads and new locations when clients need coverage.
Technology is positioned to integrate with existing systems and surface real-time support for agents. Consultancy services pair CX leaders with engineering talent to simplify tooling choices, manage integrations, and roll out improvements without heavy lift on the client side. The aim is straightforward operations that are measurable and easy to scale.
Key Highlights:
- European language expertise with global reach
- AI-driven tools to boost handling speed and quality
- Hybrid operating model aligned to shifting demand
- Strategic site selection in less saturated markets
- Consultancy that simplifies platform selection and integration
Services:
- Multilingual customer experience and help desk support
- Omnichannel handling across voice, chat, email, and messaging
- AI copilots, real-time insights, and continuous platform updates
- Systems integration and workflow optimization
- CX consultancy for process design and implementation
Contact Information:
- Website: mplusgroup.eu
- LinkedIn: www.linkedin.com/company/mplusofficial
- Address: Meritus ulaganja d.d. Ulica grada Vukovara 23, Zagreb
- Phone Number: + 385 1 6447 899
- Facebook: www.facebook.com/mplusgroup
- Instagram: www.instagram.com/m_plusgroup
- Email: info@mplusgroup.eu
8. GeeksForLess
GeeksForLess provides outsourced IT help desk services designed to handle day-to-day incidents, requests, and questions across company systems. Delivery covers centralized ticket intake, tiered resolution paths, and real-time remote support to reduce downtime and keep workflows moving. Programs can run onshore, remote, or in a mixed model, with coverage aligned to operating hours and seasonal demand.
The service integrates with established toolsets, including SAP service desk and platforms like ServiceNow, and extends to knowledge base creation, onboarding, and continuous QA reporting. Scope ranges from quick fixes to complex troubleshooting, plus proactive monitoring, system updates, and security measures. Engagement is structured to scale with changing volumes and to fit sector needs in areas like healthcare, finance, retail, and education.
Key Highlights:
- Centralized help desk with tiered support and clear escalation
- Onshore, remote, and mixed delivery options
- Real-time remote assistance to minimize downtime
- Proactive monitoring, updates, and security hardening
- Integration with SAP service desk and common CRM or ITSM platforms
- Industry-tailored workflows and knowledge base development
Services:
- IT help desk outsourcing and ticket management
- Multichannel support across email, chat, voice, and in-app
- Setup and integration for tools such as ServiceNow and SAP Solution Manager
- Knowledge base creation, agent training, and QA reporting
- Remote diagnostics, patching, and device or OS support
- Flexible pricing models aligned to demand and coverage
Contact Information:
- Website: geeksforless.com
- LinkedIn: www.linkedin.com/company/geeksforless
- Address: Zabłocie 23/17 30-701 Kraków
- Phone Number: +48 502 437 127
- Facebook: www.facebook.com/GeeksForLess
- Instagram: www.instagram.com/geeksforless
- Email: krakow@geeksforless.com
9. Zenko Group
Zenko Group provides outsourced contact center and help desk services with a focus on omni-channel and multilingual communication. Delivery spans voice, chat, email, social media, and technical support, allowing customer issues to be handled in the preferred channel without extra friction. Operations include fast ramp-up for new programs, structured recruiting, and ongoing performance checks to keep response quality steady across changing volumes.
Projects are set up with clear goals around quality, convenience, and speed. Service design includes workflow setup, agent enablement, and integration with client CRM tools such as QCRM for consolidated handling. Government hotlines, commercial brands, and volunteer initiatives are covered through coordinated teams and transparent reporting, with process tweaks introduced as results come in.
Key Highlights:
- Omni-channel and multilingual support across calls, chat, email, and social media
- Rapid launch capability and scalable staffing for peak periods
- Quality tracking with defined metrics and continuous tuning
- CRM integration, including QCRM, to centralize communication and history
- Experience across government, commercial, and nonprofit programs
Services:
- Help desk outsourcing and user support
- Inbound and outbound call handling
- Live chat and social media customer care
- Technical support for product and service issues
- Program setup, agent onboarding, and performance management
Contact Information:
- Website: bpozenko.com
- LinkedIn: www.linkedin.com/company/bpo-zenko
- Address: Hetmana Pavla Polubotka Street, 1A, Kyiv, 02100
- Phone Number: +380 (93) 639 17 14
- Facebook: https://www.facebook.com/ZenkoUa
- Instagram: www.instagram.com/zenkocompany
- Email: bogdan.koshevoy@bpozenko.com
10. KompiTech
KompiTech delivers IT support and help desk outsourcing through the BLiTS ITSM platform. The platform unifies service desk operations, automation, and field support into one environment so requests are logged, routed, and resolved with consistent workflows. End users access support through a self-service portal, while SSO integration with common identity tools keeps authentication simple.
Service coverage extends from digital workplace and 24/7 service desk to global onsite engineers and data center field work. Automation handles routine requests such as device provisioning and access changes, while managed services look after network, systems, and cloud. Reporting, qualification checks for assigned engineers, and data protection controls are built into the delivery model.
Key Highlights:
- Platform-led service desk with request automation and self-service
- SSO integration for quick access and adoption
- Global field engineering and onsite support options
- Managed services for infrastructure, network, and cloud
- Standardized workflows, qualification checks, and status visibility
Services:
- IT help desk and end-user support
- Incident, request, and change handling via BLiTS ITSM
- Device provisioning, access requests, and onboarding automation
- Global field services and data center support
- Digital workplace, network management, and cloud operations
Contact Information:
- Website: www.kompitech.com
- LinkedIn: www.linkedin.com/company/kompitech
- Address: Husitská 107/3, 130 00 Prague, Czech Republic
- Phone Number: +420 727 894 845
- Facebook: www.linkedin.com/company/kompitech
- Twitter: x.com/kompitech
Conclusion
Help desk outsourcing in Europe spans from traditional contact center operations to advanced IT service management platforms powered by AI. Providers such as Zenko Group focus on omni-channel and multilingual customer support, KompiTech blends managed services with its BLiTS ITSM platform, GeeksForLess delivers flexible help desk models with onshore and remote options, and HCL BigFix Service Management introduces AI-driven automation for MSPs.
The range of offerings shows that outsourcing is no longer just about cutting costs but about choosing the right mix of scalability, automation, and expertise. Businesses can decide whether they need high-volume multilingual support, specialized IT desk coverage, or platform-based service delivery that integrates with existing systems. The right partner allows organizations to maintain service quality, meet compliance requirements, and adapt support as demands evolve.
