When business-critical systems need to run smoothly around the clock, the support model behind them matters just as much as the software itself. Whether it’s keeping user-facing apps stable or making sure internal tools don’t stall operations, application support has become a core part of long-term software delivery. In Europe, several providers stand out by offering structured support plans, quick response times, and real commitment to service continuity. This list highlights companies that treat support not as a side job, but as a disciplined, accountable function built for scale.
1. A-listware
A-listware provides application support and management services for businesses across Europe. Our work covers both aging systems that need stability and oversight, as well as modern cloud-native platforms that require constant tuning and fast intervention. This isn’t an add-on for us – it’s part of how we run technical delivery, and we treat it like a first-class responsibility.
Most engagements begin with a clear onboarding process that defines system coverage, access rules, escalation paths, and service levels. From there, the team provides application support as an ongoing stream – monitoring uptime, fixing incidents, rolling out updates, and keeping the infrastructure aligned with the product’s lifecycle. It’s a model that favors predictability without adding friction, keeping response times tight and context loss to a minimum.
Key Highlights:
- Direct support operations available across European markets
- Runs 24/7 with team handover models where needed
- Can scale alongside product development or work independently
- Covers legacy and modern stack applications
- Team leads and managers are assigned per engagement for stability
- Option to combine with help desk, DevOps, or infrastructure support
Services:
- Application incident tracking and resolution
- System monitoring and uptime assurance
- Scheduled updates, patching, and performance tuning
- Tiered user support handling (L1 to L3)
- Root cause analysis and documentation
Contact Information:
- Website: a-listware.com
- E-mail: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: St. Leonards-On-Sea, TN37 7TA, UK
- Phone: +44 (0)142 439 01 40
2. Leobit
Leobit delivers application support and maintenance services for both newly built and existing web and mobile apps. Their approach extends past technical fixes into long-term reliability, ensuring that systems stay aligned with evolving platforms and user environments. They handle both in-house developed software and third-party legacy apps, offering performance monitoring, code upgrades, diagnostics, and migration support.
The company combines ongoing diagnostics with enhancement work, usually based on feedback and usage analytics. Where needed, they also guide clients through application migration and provide consulting to define realistic support strategies. Their focus tends to stay on usability, performance consistency, and keeping applications stable in changing operating environments.
Key Highlights:
- Supports both internally built and third-party applications
- Focused on mobile and web app compatibility across platforms
- Regular diagnostics, testing, and performance review
- Handles hybrid, native, and cross-platform stacks
- Support available for European and international clients
Services:
- Application enhancements and feature rollouts
- Troubleshooting and root cause analysis
- Application migration between environments
- Maintenance consulting and code review
- Ongoing updates and compatibility checks
- Usability improvements and feedback-driven changes
Contact Information:
- Website: leobit.com
- E-mail: sales@leobit.com
- Facebook: www.facebook.com/LeobitLLC
- LinkedIn: www.linkedin.com/company/leobit
- Instagram: www.instagram.com/leobitllc
- Address: Wielicka 28, Kraków, Poland
- Phone: +1512-399-5386
3. Lunka Tech
Lunka Tech offers structured application support with an emphasis on long-term usability and platform alignment. Their support services are positioned as an ongoing stream that extends beyond the end of development, covering everything from stability checks to small updates. They work with both native and cross-platform apps, adjusting the support model based on how the application evolves post-release.
Their teams often work in outstaffing and outsourcing setups, filling in specific technical gaps or running full maintenance cycles. The process starts with setting up workflow expectations and understanding how the app fits into the business. They take on both steady-state maintenance and active iteration, helping teams avoid regressions while pushing forward minor upgrades.
Key Highlights:
- Application support runs alongside post-release iterations
- Covers both steady maintenance and active updates
- Used in outstaffing and full outsourcing setups
- Focus on long-term application alignment with user needs
- Available across multiple European regions
Services:
- Continuous performance monitoring
- Feature patching and usability fixes
- Cross-platform update support
- App version management and optimization
- Workflow definition and onboarding for support
- Technical resourcing for ongoing maintenance
Contact Information:
- Website: lunka.tech
- E-mail: hello@lunka.tech
- Facebook: www.facebook.com/groups/298726039126253
- LinkedIn: www.linkedin.com/company/lunka
- Instagram: www.instagram.com/lunka.tech
- Phone: +38(050)658-75-05
4. Ignite Software
Ignite Software provides application support services designed to minimize downtime and keep essential business systems running efficiently. Their model includes regular patching, emergency response for production issues, and user-level assistance when needed. The service is tailored to support bespoke applications and legacy systems, often as a complement to internal teams that need to offload repetitive support tasks.
They approach support with a blend of operational maintenance and advisory work, helping clients stay ahead of potential issues through ongoing performance reviews and system updates. In addition to technical upkeep, they offer user training and mentoring, which is part of a wider effort to make existing systems easier to navigate and more productive for end users.
Key Highlights:
- Focus on legacy and bespoke system support
- Offers both technical fixes and user training
- Designed to free up internal IT resources
- Runs from multiple sites with regional coverage
- Aligns support scope with business-critical systems
Services:
- Database patching and version control
- Emergency updates and issue response
- Application performance reviews
- End-user training and mentoring
Contact Information:
- Website: ignite.ie
- E-mail: info@ignite.ie
- Twitter: x.com/IgniteSoftware1
- LinkedIn: www.linkedin.com/company/ignitesoftware
- Address: Ground Floor, Unit F, Citywest SC Dublin 24, Ireland.
- Phone: +353 1 912 5791
5. Chilliapple
Chilliapple provides ongoing application support for mobile and web apps, focusing on behind-the-scenes maintenance tasks that help clients stay current with platform updates and framework changes. Their support plans include monitoring, crash detection, and regular upgrades tied to iOS, Android, and CMS versions.
They also fold in feature upgrades and integration work into their monthly support models, using pre-agreed development hours for any functional or visual improvements. Their packages often include access to customer journey tracking, downtime alerts, and UX audits, giving clients a mix of technical upkeep and strategic insight.
Key Highlights:
- Offers framework-level upgrade support for iOS and Android
- Monthly development hours available for functional changes
- Includes UI/UX audits and competitor benchmarking
- Tracks customer behaviour and app usage patterns
- Combines monitoring, security, and CMS maintenance
Services:
- App monitoring and crash analysis
- Platform compatibility updates
- Integration with third-party systems
- UX audits and design mock-ups
Contact Information:
- Website: www.chilliapple.co.uk
- E-mail: info@chilliapple.co.uk
- Facebook: www.facebook.com/ChilliappleLimited
- Twitter: x.com/chilliapple
- LinkedIn: www.linkedin.com/company/chilliapple-ltd
- Instagram: www.instagram.com/chilliappleltd
- Address: Pluto House, 6 Vale Avenue, Tunbridge Wells, Kent, TN1 1DJ
- Phone: 01732 753 101
6. Baltic Amadeus
Baltic Amadeus focuses on structured support and maintenance for existing applications, with services that range from real-time monitoring to full change management. Their teams handle L2 and L3 support requests, address legacy application issues, and keep software aligned with evolving security and performance standards. They combine routine tasks like patching and updates with more involved activities such as disaster recovery planning and configuration reviews.
Support runs under a clear operational model where diagnostics, documentation, and optimization tasks are tracked and reported. They also offer knowledge-sharing practices, helping teams retain operational understanding and reduce future dependencies. The company’s experience spans multiple sectors, with delivery hubs in Lithuania and service coverage that extends across European countries.
Key Highlights:
- Focus on long-term support for legacy and modern systems
- Provides L2 and L3 technical support
- Includes backup, recovery, and performance reporting
- Offers change and configuration management
- Designed to run across European markets
Services:
- Monitoring and optimization reporting
- Scheduled upgrades and patching
- Disaster recovery planning and backup
- Technical documentation and change logs
- L2/L3 issue resolution
- Knowledge sharing and handover preparation
Contact Information:
- Website: www.ba.lt
- E-mail: info@ba.lt
- Facebook: www.facebook.com/BalticAmadeus
- LinkedIn: www.linkedin.com/company/baltic-amadeus
- Address: Lvivo str. 21A, LT-09313 Vilnius, Lithuania
- Phone: +370 5 2 780 400
7. TechIntegrate
TechIntegrate offers application support with a focus on Microsoft-based solutions, including Dynamics 365, Power Platform, and Azure services. Their support setup is built around flexibility, allowing businesses to choose between onshore or offshore delivery, with no long-term contract commitments.
They also support end users with helpdesk-style assistance and provide optional training for internal teams. Their support plans are modular, combining scheduled maintenance, upgrade handling, and incident resolution. Businesses across the UK and mainland Europe use these services to keep their Microsoft infrastructure working as intended without overloading internal IT resources.
Key Highlights:
- Specializes in Microsoft Dynamics and Power Platform
- Offers UK-based and offshore support options
- No fixed-term contract requirements
- Combines helpdesk, upgrades, and training
- Coverage available across Europe
Services:
- Application support for Microsoft solutions
- Helpdesk ticket handling and SLA response
- System upgrades and maintenance
- Out-of-hours support availability
Contact Information:
- Website: techintegrate.co.uk
- E-mail: info@techintegrate.co.uk
- LinkedIn: www.linkedin.com/company/techintegrate
- Address: 1 Mill Street, Leamington Spa CV31 1ES
- Phone: 07480961631
8. Mbicycle
Mbicycle delivers software maintenance and support for mobile and web applications across multiple industries, including on-demand platforms, sports, fintech, and IoT. Their teams handle both L2 and L3 support, focusing on operational reliability, infrastructure updates, and legacy code improvements.
They work with existing applications and integrate their support workflows into the client’s current systems. Support includes cloud migrations, monitoring setup, and issue tracking at both code and configuration levels. Code reviews and change requests are handled by their internal teams with a focus on system stability, rather than cosmetic fixes.
Key Highlights:
- Provides L2 and L3 technical support for web and mobile apps
- Focus on cross-platform systems across several industries
- Handles cloud migration and monitoring deployments
- Offers post-release improvements and bug management
- Covers legacy modernization alongside standard maintenance
Services:
- Application diagnostics and infrastructure tuning
- Server setup, configuration, and monitoring
- Code review and audit for legacy platforms
Contact Information:
- Website: mbicycle.com
- E-mail: sales@mbicycle.com
- Facebook: www.facebook.com/MBicycleCo
- Twitter: x.com/mbicycle_com
- LinkedIn: www.linkedin.com/company/mbicycle
- Address: Humańska 8/3, 00-789, Warsaw, Poland
- Phone: +48-22-266-2018
9. ANEGIS
ANEGIS offers support services tailored for organizations using Microsoft Dynamics 365 and related enterprise products. Their team supports a range of D365 modules, from finance and operations to HR and field service. Their support model blends agile delivery with their internal methodology, aligning application upkeep with business process goals.
They work with clients to provide troubleshooting, patching, and system health monitoring, usually within the context of broader Microsoft ERP and CRM ecosystems. Application support is part of a larger suite that includes upgrades, rollout management, and recovery projects. Their delivery network is based in the UK and Poland, with support extended to other parts of Europe depending on client need.
Key Highlights:
- Supports Microsoft Dynamics 365 and AX environments
- Aligns app support with enterprise business processes
- Uses internal methodology built on agile principles
- Provides project recovery and performance stabilization
- Operates across UK and Eastern European markets
Services:
- Application-level troubleshooting for D365 modules
- Patch management and configuration updates
- ERP rollout support and upgrade handling
- Help with system stability and project recovery
- Integration with other Microsoft business tools
- Ongoing support for multiple verticals
Contact Information:
- Website: www.anegis.com
- E-mail: info@anegis.com
- LinkedIn: www.linkedin.com/company/anegis-limited
- Address: Centrum Południe, ul. Powstańców Śląskich 17, bud. D, 53-332 Wrocław
- Phone: +48 71 881 0563
10. Softeq
Softeq provides multi-level application support across mobile, web, and embedded systems. Their structure includes L1, L2, and L3 service tiers, with each level covering a different layer of responsibility. Initial issue handling, system performance monitoring, and routine troubleshooting are done at L1, while deeper infrastructure and DevOps tasks are escalated to L2. Complex bugs and source code issues are assigned to L3 teams for resolution.
They work with clients across several European locations, offering a flexible engagement model that supports scaling, 24/7 incident management, and code-level auditing. Their internal teams use structured ticket systems like JIRA for traceability and response coordination. Application support is framed as an ongoing technical process, not just reactive problem solving, which fits into broader delivery and maintenance workflows.
Key Highlights:
- Offers full L1 to L3 support coverage
- Supports clients in multiple European countries
- Helpdesk system in place for ticket and task tracking
- Includes DevOps tasks and cloud infrastructure help
- Structured escalation flow based on issue complexity
Services:
- 24/7 helpdesk for initial user or system issues
- Infrastructure support and DevOps automation
- Monitoring system deployment and cloud migration
- Legacy code updates and bug fixes
Contact Information:
- Website: www.softeq.com
- Facebook: www.facebook.com/softeq
- Twitter: x.com/Softeq
- LinkedIn: www.linkedin.com/company/softeq
- Instagram: www.instagram.com/softeq
- Address: Bretonischer Ring 12, D-85630 Grasbrunn, Germany
- Phone: +49 89 800 32 780
11. e-Zest
E-Zest provides application support services focused on AWS environments, with a structure designed for continuous change and frequent iterations. Their model includes release management, production issue handling, feature upgrades, and system tuning across the full application stack.
Support is structured around ITIL-based operations and sustained engineering practices, including performance tuning, load balancing, auto-scaling, and content delivery using AWS-native tools. They also provide readiness testing for applications running on AWS, along with advisory services for cost optimization, architecture validation, and configuration planning.
Key Highlights:
- Application support tailored for AWS-centric platforms
- Structured around ITIL and DevOps practices
- Supports full-stack tuning from UI to database layer
- Combines release management with feature updates
- Available for both enterprise and product-based applications
Services:
- Production defect handling and release support
- Application performance tuning and code optimization
- AWS environment scaling and infrastructure monitoring
- Functional, scalability, and security testing
- Support ticket resolution and known error documentation
Contact Information:
- Website: www.e-zest.com
- E-mail: info@e-zest.com
- Facebook: www.facebook.com/eZest
- Twitter: x.com/ezest
- LinkedIn: www.linkedin.com/company/e-zest-solutions
- Instagram: www.instagram.com/ezestsolutions
- Address: Wohlerstr 29, 30163 Hannover, Germany
- Phone: +49-1575 8079956
12. Foresight Mobile
Foresight Mobile offers structured mobile app support and maintenance across iOS, Android, Flutter, and React Native platforms. Their UK-based team manages routine updates, app store compliance, and codebase maintenance, with a focus on keeping applications aligned with evolving platform requirements.
Their setup includes flexible options for post-launch updates, quality assurance, bug tracking, and 24/7 performance analytics. Clients can opt for tailored packages that include enterprise-specific needs such as SLAs, multi-environment deployment, and regulatory compliance. Support is coordinated using shared communication tools, making the service accessible and transparent for clients across Europe.
Key Highlights:
- Focused on mobile app support across iOS, Android, and Flutter
- Offers flexible packages for UK and wider EU clients
- Includes compliance management and cloud hosting
- Enterprise-level options with SLA support
- Maintains app health through active monitoring and QA
Services:
- App store submission and platform compliance
- Code maintenance and SDK version updates
- Bug tracking, regression testing, and QA audits
- Serverless infrastructure and hosting setup
- Real-time performance analytics and uptime tracking
- Native integration for cross-platform codebases
Contact Information:
- Website: foresightmobile.com
- E-mail: hello@foresightmobile.com
- Address: Cheadle Place, Stockport Road, Cheadle SK8 2JX
- Phone: +44 (0)161 464 0715
13. AScorpi GmbH
AScorpi GmbH provides SAP user and application support tailored to daily business needs after system go-live. Their services address both technical and functional user questions, including system access, small configuration changes, and business process inquiries. They also support minor adjustments that fall outside of structured project scopes, such as layout tweaks and account mapping fixes.
Support is handled by consultants with direct experience in SAP implementation and user workflows. Clients interact with the support team through a combination of ticketing tools, screen sharing, and hotline access. The service is designed to keep resolution cycles short while maintaining continuity with earlier project stages.
Key Highlights:
- Offers daily SAP application and user support post-go-live
- Handles both functional queries and system access issues
- Combines hotline access with structured ticket workflows
- Suitable for ongoing support across multiple SAP modules
- Teams operate in both EU and US time zones
Services:
- User access setup and system troubleshooting
- Functional support for business process queries
- Small-scale configuration changes
- Password resets, printer setup, and account adjustments
Contact Information:
- Website: www.ascorpi.com
- LinkedIn: www.linkedin.com/company/ascorpi-gmbh
- Address: Huerderstraße 2, 85551 Kirchheim/Heimstetten, near Munich
- Phone: +1 323 9876 967
14. Analytik Jena
Analytik Jena supports application-related needs in scientific and laboratory environments. Their team works with clients post-installation to offer practical help on analysis methods, software use, and configuration. Rather than general-purpose support, their focus stays narrow and deep, tailored around the specific instruments and techniques used in analytical workflows.
Support is usually delivered by application specialists with domain knowledge in chemistry, life science, or environmental testing. They handle things like method development, optimization of test protocols, and hands-on training. While some of this happens in person at customer sites, they also run dedicated training events and web-based sessions through their competence centers.
Key Highlights:
- Application support aligned with lab equipment and analytical methods
- In-house experts with scientific backgrounds
- Covers setup, methodology, and ongoing usage
- Training offered both in person and via webinars
- Adaptable to individual testing workflows
Services:
- Task formulation and setup consultation
- Method selection and application advice
- Custom training for installed systems
- Optimization of application-specific workflows
- Access to workshops and product seminars
- Post-deployment support for application queries
Contact Information:
- Website: www.analytik-jena.com
- E-mail: info@analytik-jena.com
- Facebook: www.facebook.com/AnalytikJena
- LinkedIn: www.linkedin.com/company/analytik-jena
- Instagram: www.instagram.com/analytikjena
- Address: Analytik Jena GmbH+Co. KG, Konrad-Zuse-Str. 1, 07745 Jena / Germany
- Phone: +49 3641 77 70
15. Sii Ukraine
Sii Ukraine offers scalable user and application support through their service desk operations, active around the clock and across different regions. They combine traditional ITSM models with automation and virtual agents, supporting a broad range of enterprise systems. The setup is structured around defined SLAs and performance monitoring, with escalation handled through ITIL-aligned processes.
Application support sits alongside their 1st-line and field-level services, with a clear emphasis on uptime and availability. Their team handles issues tied to business software, tracking incident resolution and user satisfaction using standard KPIs. Support is available in multiple languages, and delivery can be adjusted to either remote or on-site formats depending on client needs.
Key Highlights:
- 24/7 application support for enterprise systems
- Built on ITIL and ITSM frameworks
- Support includes multilingual and cross-time-zone teams
- Incident handling based on SLAs and KPIs
- Combines automation with human resolution teams
Services:
- Business-critical application support
- Issue tracking and ticket management
- Integration with existing ITSM platforms
- On-site and remote user support
Contact Information:
- Website: sii.ua
- E-mail: contact@sii.ua
- Facebook: www.facebook.com/ukraine.sii
- LinkedIn: www.linkedin.com/company/sii-ukraine
- Address: Velyka Arnautska 72 sq. 74, Odesa, Odesa region, 65045 Ukraine
- Phone: +38 048 7963660
Conclusion
Some teams want 24/7 coverage. Others need someone who understands how their lab system behaves under pressure, or who can keep a logistics app running after a version update. There’s no single model that fits everyone. That’s why it helps to look closely at how each company structures its support – not just what’s promised, but how issues are actually resolved day to day.
Across the providers listed here, there’s a range of setups: some go deep into scientific workflows, others scale across regions and languages. A few keep things lean and local, while others wrap support around global delivery. The right fit depends on your software, your risks, and how your internal teams like to work. Once that’s clear, the shortlist tends to make itself.
