If your business depends on technology, having a reliable help desk partner can make a huge difference. Whether you’re running a small startup or managing a large company, technical issues and customer support questions come up all the time. That’s where help desk companies step in; they handle IT problems, manage support tickets, and keep everything running smoothly. Below is a closer look at some of the top providers across the United States, what they offer, and how they help businesses stay efficient and connected.
1. A-listware
A-listware provides IT services that cover software development, infrastructure support, help desk operations, and system monitoring. We work with companies across different industries and handle both long-term support and short-term project needs. Our services are based on defined tasks, clear processes, and direct coordination with client teams.
We run help desk operations that include issue resolution, system access support, and troubleshooting. This includes outsourced help desk models, support for MSPs, and integration with internal IT teams. We also manage NOC functions, monitor infrastructure, and handle incident response.
Our company has offices in the UK (St. Leonards-on-Sea) and the USA (North Bergen, NJ). From these locations, we provide remote support, monitor systems across time zones, and maintain communication with clients. Services are delivered through structured models with specific responsibilities and scope.
Key Highlights:
- Offices in the UK and USA
- Help desk and NOC services
- Project-based and ongoing IT support
- Clear task division and direct coordination
- Support for internal teams and MSPs
Services:
- Software development
- Help Desk Services
- Help desk outsourcing for MSPs
- NOC (Network Operations Center) support
- Infrastructure monitoring and maintenance
- Data analytics and reporting
Contact Information:
- Website: a-listware.com
- E-mail: info@a-listware.com
- Facebook: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: North Bergen, NJ 07047, USA
- Phone: +1 (888) 337 93 73
2. Corserva
Corserva is a U.S.-based provider of managed IT services with a focus on technical support for business environments. Its help desk services operate continuously throughout the year and are available as either a standalone option or part of a broader service package. The support process includes structured escalation procedures and is handled by designated technical staff.
The help desk is managed from two locations within the United States. Support requests can be submitted through multiple channels, including phone, email, and a web-based system. Depending on the arrangement, services may include remote or onsite support. Client-specific branding is available as part of the help desk configuration.
Key Highlights:
- Year-round, U.S.-based help desk operations
- Two service desk locations
- Use of defined escalation protocols
- Multiple communication channels for support
- Optional client branding for support interfaces
- Available as an individual service or combined with other IT offerings
Services:
- Remote technical support
- Onsite support (when included)
- Help Desk Services
- Handling of incidents and service requests
- Support for end-user hardware and software
- Ticket tracking and resolution
- Coordination with other IT service functions
Contact Information:
- Website: www.corserva.com
- Facebook: www.facebook.com/corserva
- Twitter: www.x.com/Corserva
- LinkedIn: www.linkedin.com/company/corserva
- Address: 100 Technology Drive Trumbull, CT 06611 USA
- Phone: +1 203 452 8503
3. Auxis
Auxis is a consulting and outsourcing firm that provides help desk services as part of its IT operations portfolio. Support is delivered through centers based in Costa Rica and Colombia, with coverage available at all hours. The company works with organizations across various sectors, offering service desk support that operates in multiple languages.
Help desk services from Auxis follow defined procedures for onboarding and transition. The operational model includes standardized service levels, documentation, and the use of performance tracking tools. The company references ITIL guidelines in its approach and includes clients in the setup and scope definition process.
Key Highlights:
- Help desk operations based in Costa Rica and Colombia
- Continuous support coverage
- Multilingual service desk capabilities
- Defined onboarding and transition process
- Use of standardized procedures
- Involvement of clients in service setup
Services:
- Help Desk Services
- End-user assistance in multiple languages
- Around-the-clock technical support
- Ticketing and incident handling
- Service performance tracking
- Onboarding and transition planning
Contact Information:
- Website: www.auxis.com
- Facebook: www.facebook.com/AuxisConsulting
- Twitter: www.x.com/Auxis
- LinkedIn: www.linkedin.com/company/auxis
- Address: 8151 Peters Road, 3rd Floor Fort Lauderdale, FL 33324
- Phone: 954-236-4000
4. ScienceSoft
ScienceSoft offers help desk services as part of its IT operations portfolio. These services are structured around different levels of support, including Level 1, 2, and 3, depending on the specific setup and needs of the client. The help desk function can address a range of issues, from routine user requests to more complex technical incidents.
Service coverage may include both user-facing tasks and support related to underlying IT systems. The company provides options for adjusting the service scope and operating hours. Help desk services can be used independently or as a component within a broader IT management arrangement.
Key Highlights:
- Support available at Level 1, 2, and 3
- Can be used independently or combined with other IT services
- Covers both user and system-level support tasks
- Service hours and scope vary by arrangement
- Structured incident handling processes
Services:
- Help Desk Services
- End-user request handling
- Troubleshooting for hardware, software, and network issues
- Support for system administration tasks
- Logging and monitoring of incidents
- Escalation and issue resolution processes
Contact Information:
- Website: www.scnsoft.com
- E-mail: contact@scnsoft.com
- Facebook: www.facebook.com/sciencesoft.solutions
- Twitter: www.x.com/ScienceSoft
- LinkedIn: www.linkedin.com/company/sciencesoft
- Address: 5900 S. Lake Forest Drive, Suite 300 McKinney, Dallas area, TX-75070
- Phone: +12143066837
5. American Help Desk
American Help Desk is a U.S.-based provider of outsourced help desk services. The company operates from Texas and works with organizations across different sectors. Its services are structured around a call center model and are available every day throughout the year. The help desk is positioned to support end users with technical issues related to desktop and network environments.
Technicians follow client-provided procedures and documentation when responding to service requests. The support process includes predefined response steps and is designed to align with each client’s internal IT structure. Service scope and configuration may vary depending on the specific agreement.
Key Highlights:
- Headquartered in Texas with nationwide service coverage
- Year-round daily operations
- Call center-based support structure
- Use of client-specific documentation and instructions
- Aligned with internal IT team procedures
- Predefined steps for handling requests
Services:
- Help Desk Services
- Desktop and network issue handling
- Service request logging and resolution
- Adherence to client-defined protocols
- Phone-based technical assistance
- Daily availability, including weekends and holidays
Contact Information:
- Website: www.americanhelpdesk.com
- E-mail: sales@americanhelpdesk.com
- Facebook: www.facebook.com/americanhelpdesk
- Twitter: www.x.com/american_help
- LinkedIn: www.linkedin.com/company/american-helpdesk
- Address: 4560 Beltline Rd. Suite #204 Addison, TX 75001
- Phone: 1-800-997-0977
6. Global Help Desk Services, Inc.
Global Help Desk Services, Inc. (GHDSi) is a U.S.-based company located in Connecticut that provides outsourced help desk support. The company primarily handles Level 1 technical support functions for organizations across various industries. Services are structured to be available at all hours and are delivered from within the United States.
Support is offered through multiple channels, including phone, email, and an online portal. GHDSi uses documentation and procedures supplied by the client and adapts its service delivery to align with the client’s internal terminology and processes. The help desk operates within established parameters defined in each client’s agreement.
Key Highlights:
- Based in Connecticut with U.S.-delivered support
- Concentration on Level 1 help desk functions
- Multiple support access channels
- Availability structured for continuous operation
- Follows client-supplied documentation and processes
- Operates within predefined service parameters
Services:
- Level 1 IT support
- End-user assistance via phone, email, and web
- Help Desk Services
- Logging and handling of incidents and requests
- Adherence to client-specific procedures
- Scheduled service availability
- Technical issue triage and routing
Contact Information:
- Website: www.ghdsi.com
- E-mail: info@ghdsi.com
- Facebook: www.facebook.com/GlobalHelpDeskServices
- Twitter: www.x.com/GHDSiHelpDesk
- LinkedIn: www.linkedin.com/company/global-help-desk-services-inc-
- Address: 521 Cromwell Avenue Rocky Hill, CT 06067
- Phone: 1.800.770.1075
7. 31West
31West is a company that provides outsourced help desk and technical support services. Its operations are focused on serving small and mid-sized businesses, with a client base primarily located in the United States. Services are delivered remotely and are structured to cover extended hours, including nights, weekends, and holidays.
Support includes assistance with desktop systems, mobile devices, and basic network-related issues. The company uses standard procedures for logging, resolving, and escalating service requests. Client-specific instructions and guidelines are followed as part of the support process, depending on the agreement in place.
Key Highlights:
- Works with small and mid-sized businesses
- Provides extended-hour support
- Services delivered remotely
- Follows predefined client instructions
- Structured processes for handling service requests
Services:
- Help Desk Services
- Troubleshooting for desktops and mobile devices
- Basic network issue assistance
- Incident logging and resolution
- Escalation handling
- Technical support for end users
Contact Information:
- Website: www.31west.net
- E-mail: sales@31west.net
- Facebook: www.facebook.com/31WestGlobalServices
- Twitter: www.x.com/31WestGlobal
- LinkedIn: www.linkedin.com/company/31west-global-services
- Address: 18 Bartol Street, San Francisco, CA 94133. USA
- Phone: +1 (877) 262-5030
8. ConnectWise
ConnectWise offers help desk services as part of its broader IT management platform. These services are designed for managed service providers and IT teams that use the ConnectWise system. The help desk functions as an external resource that integrates with existing ConnectWise tools and processes.
Support includes remote handling of technical issues and user requests. Service structure is based on predefined tiers and workflows, with availability depending on the specific plan selected. Operations follow established procedures for ticket creation, issue tracking, and escalation.
Key Highlights:
- Integrated into the ConnectWise platform
- Intended for use by managed service providers and IT teams
- Follows structured workflows and tiered service models
- Remote support delivery
- Availability depends on service tier
- Operates within the client’s ConnectWise environment
Services:
- Help Desk Services
- End-user issue handling
- Ticketing and workflow management
- Escalation based on predefined tiers
- Integration with ConnectWise PSA and related tools
- Scheduled support based on selected plan
Contact Information:
- Website: www.connectwise.com
- Facebook: www.facebook.com/ConnectWise
- Twitter: www.x.com/connectwise
- LinkedIn: www.linkedin.com/company/connectwise
- Address: 400 N Tampa St, Suite 130 Tampa, FL 33602, USA
- Phone: 813.463.4700
9. Zentact Systems
Zentact Systems is a U.S.-based company that offers outsourced help desk services. These services are structured to provide support for end users experiencing IT-related issues. The help desk operates year-round and follows procedures that are defined by each client’s internal requirements.
Support tasks may include handling service requests, tracking incidents, and providing assistance with software or connectivity issues. The help desk uses client-supplied documentation and terminology as part of its service delivery. Ticketing systems and escalation processes are organized according to the client’s established workflows and schedules.
Key Highlights:
- Help desk based in the United States
- Operates throughout the year
- Uses procedures and terminology provided by clients
- Follows structured workflows for ticketing and escalation
- Support defined by individual client agreements
- Service delivery aligned with internal IT processes
Services:
- Help Desk Services
- Assistance with access and password issues
- Support for software-related problems
- Handling of basic connectivity issues
- Incident logging and tracking
- Escalation procedures based on client protocols
Contact Information:
- Website: www.zentactsystems.com
- E-mail: support@zentactsystems.com
- Facebook: www.facebook.com/Zentactsystems
- Twitter: www.x.com/Zentactsystems
- LinkedIn: www.linkedin.com/company/zentactsystems
- Phone: 603 2776 6836
10. Level 10
Level 10 provides help desk services as part of its overall technology support operations. The company works with organizations that operate in distributed environments, such as retail and hospitality, offering centralized support for technical issues and service requests. The help desk is structured to address both routine incidents and those related to larger technology deployments.
Support is delivered remotely and includes the use of ticketing systems and predefined escalation procedures. The help desk interacts with other service areas within the organization, such as field support and deployment coordination. Service details, including hours and scope, are determined according to the requirements of each client.
Key Highlights:
- Help desk integrated with broader IT service functions
- Centralized remote support model
- Structured processes for handling incidents and escalations
- Works with organizations operating across multiple locations
- Coordination with internal deployment and field teams
Services:
- Help Desk Services
- Incident logging and issue tracking
- Troubleshooting for hardware and software problems
- Communication with field service operations
- Support during IT rollouts or project implementations
- Escalation handling based on client-defined procedures
Contact Information:
- Website: www.level10.com
- Facebook: www.facebook.com/level10llc
- Twitter: www.x.com/level10
- LinkedIn: www.linkedin.com/company/level_10
- Address: 2495 Pembroke Avenue Hoffman Estates, IL 60169
- Phone: 847-805-9050
11. Solution Builders
Solution Builders is an IT services provider that includes help desk support as part of its managed service offerings. The company handles end-user technical issues through a remote support structure. Help desk operations are managed by personnel located in the United States and follow defined schedules based on client arrangements.
Users can access support via phone, email, or an online portal. The help desk follows documented procedures for tracking incidents, creating tickets, and managing escalations. These services are coordinated with other internal IT functions provided by the company, depending on the scope of the client’s service agreement.
Key Highlights:
- Help desk based in the United States
- Operates during scheduled support hours
- Multiple access points: phone, email, and portal
- Uses documented processes for ticketing and escalation
- Aligned with other internal IT service areas
Services:
- Help Desk Services
- Technical issue reporting and tracking
- Software and access troubleshooting
- Ticket creation and status updates
- Escalation according to defined procedures
- Support through various communication channels
Contact Information:
- Website: www.solutionbuilders.com
- E-mail: sales@solutionbuilders.com
- Facebook: www.facebook.com/SolutionBuildersInc95
- Twitter: www.x.com/sbincdotcom
- LinkedIn: www.linkedin.com/company/solution-builders
- Instagram: www.instagram.com/solutionbuildersinc
- Address: 1550 American Blvd E, Bloomington, MN 55425, USA
- Phone: 612-787-7678
Conclusion
Choosing the right help desk company isn’t just about outsourcing tech support, it’s about finding a partner that understands your business and helps you stay on track when things go sideways. Whether you need 24/7 IT support, better customer service tools, or help managing internal requests, there are plenty of reliable options across the USA.
Each company has its own strengths, from fast response times to deep technical expertise, so it really comes down to what fits best with your team’s needs. Taking the time to find the right support can save you time, reduce stress, and keep your operations running smoothly day to day.
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