As customer experience becomes a key competitive advantage, journey mapping has emerged as an essential practice for organizations to understand and improve how customers interact with their brand. In the USA, many companies specialize in journey mapping, offering services that combine research, design, analytics, and digital tools to visualize and optimize the customer journey.
This article profiles several leading journey mapping companies in the USA. Each profile outlines the company’s focus areas, specific journey mapping services, and highlights — helping businesses identify reliable partners to enhance customer experience and engagement.
1. כלי עבודה מובילים
At A-listware, we offer UI/UX services as part of broader software development and consulting solutions. Our project cases highlight collaboration with industries like retail, VR platforms, and eCommerce, where we contribute to interface design, usability, and visual workflows.
Our work in UX/UI design is embedded within end-to-end digital solutions, from mobile app development to enterprise platforms. We integrate user experience efforts within full-cycle development projects, including design, development, testing, and delivery. Our design services are commonly paired with QA and product management to support product usability, performance, and adoption across industries such as healthcare, real estate, and manufacturing.
נקודות עיקריות:
- UX/UI design is offered as part of full-stack development and consulting projects
- Project experience includes collaboration with clients in VR, retail, and healthcare
- UX design solutions are integrated with mobile apps, eCommerce, and enterprise platforms
- Teams include project managers, designers, and QA specialists for cross-functional delivery
שירותים:
- UX and UI design support within web and mobile app development
- Digital product interface planning and layout design
- Integration of design with QA and testing processes
- End-to-end team setup for UI/UX, including designers and frontend developers
פרטי קשר:
- אֲתַר אִינטֶרנֶט: a-listware.com
- אֶלֶקטרוֹנִי: info@a-listware.com
- פייסבוק: www.facebook.com/alistware
- לינקדאין: www.linkedin.com/company/a-listware/mycompany
- כתובת: נורת' ברגן, ניו ג'רזי 07047, ארה"ב
- מספר טלפון: 1 (888) 337 93 73+
2. סיילספורס
Salesforce offers customer journey mapping capabilities through its integrated CRM platform, which includes tools for marketing, service, sales, and analytics. Journey orchestration is a built-in function within the Salesforce Marketing Cloud, allowing businesses to map and automate customer interactions across multiple channels. These features help visualize user flows, personalize engagement, and adapt communication based on behavior and data triggers.
The platform supports unified data management through Salesforce Data Cloud, enabling centralized insight across touchpoints. Salesforce also includes AI-powered automation via Agentforce, which facilitates continuous support and journey progression. Integration with MuleSoft allows connection of external systems for a complete view of customer journeys. Industry-specific solutions are provided for sectors like retail, financial services, healthcare, education, and manufacturing.
נקודות עיקריות:
- Journey mapping is part of Salesforce Marketing Cloud and Customer 360
- Uses unified data via Data Cloud to track and respond to user behavior
- Supports AI-driven customer engagement through Agentforce
- Provides industry-tailored journey tools for sectors like healthcare, retail, and finance
שירותים:
- Cross-channel journey orchestration and automation
- Real-time user interaction mapping via Marketing Cloud
- Data integration for journey insights using MuleSoft and Data Cloud
- AI-powered journey progression and support through Agentforce
פרטי קשר:
- אתר אינטרנט: www.salesforce.com
- לינקדאין: www.linkedin.com/company/salesforce
- כתובת: Salesforce Tower, 415 Mission Street, 3rd Floor, San Francisco, CA 94105, ארצות הברית
- Phone Number: 1-800-664-9073
- פייסבוק: www.facebook.com/salesforce
- טוויטר: x.com/salesforce
- Instagram: instagram.com/salesforce
3. CX Journey Inc.
CX Journey Inc. offers coaching, consulting, and workshops focused on improving both customer and employee experiences through deep understanding and insight. The company emphasizes the importance of listening as a foundational practice for businesses that want to grow and sustain meaningful relationships with their employees and customers. Journey mapping is included as part of broader experience strategy services, used to clarify needs, touchpoints, and breakdowns in the user or employee experience.
CX Journey Inc. delivers journey mapping services through workshops—either in-person or virtual—where organizations engage in structured exercises like service blueprinting, touchpoint mapping, and feedback analysis. These services are part of a wider strategic framework designed to improve culture, governance, and communication across internal and external stakeholders. The company also offers coaching and consulting around customer and employee understanding to support implementation of journey insights.
נקודות עיקריות:
- Focuses on both customer (CX) and employee (EX) experience strategies.
- Offers journey mapping through interactive workshops.
- Includes governance and leadership alignment as part of experience strategy.
- Provides virtual and in-person sessions tailored to client needs.
שירותים:
- Journey mapping and service blueprinting workshops.
- Touchpoint and feedback mapping.
- Consulting on EX/CX strategy and culture audits.
- Coaching for EX/CX careers and leadership development.
פרטי קשר:
- Website: cx-journey.com
- Email: info@cx-journey.com
- LinkedIn: www.linkedin.com/in/annette-franz
- Phone Number: 949-264-3140
- Facebook: www.facebook.com/cxjourneyinc
- Twitter: x.com/annettefranz
4. JourneyTrack
JourneyTrack provides an enterprise-ready customer journey management platform that enables teams to centralize, visualize, and enhance every step of the customer experience. Built with input from Fortune 500 companies, the platform supports the creation of personas, journey maps, and workshops while offering real-time collaboration tools and integrations with commonly used business applications. AI-powered features such as Journey AI, Insights AI, Persona AI, and Opportunity Scoring help teams analyze customer behavior and prioritize actions based on impact.
The platform includes tools like Journey Atlas and Map of Maps to provide full visibility across customer touchpoints. JourneyTrack is used across a range of industries and departments—including CX, UX, product teams, and leadership—to break down silos, improve decision-making, and measure the effect of CX strategies over time. All services are accessible via a secure, ISO27001 and SOC 2 Type II certified environment.
נקודות עיקריות:
- AI-powered tools for persona building, insights, labeling, and recommendations.
- Enterprise-level features designed in collaboration with Fortune 500 companies.
- Real-time collaboration and journey mapping tools in a single platform.
- Supports multiple industries and departments for cross-functional visibility.
שירותים:
- Journey mapping and persona creation via Journey Atlas.
- Opportunity Scoring to prioritize customer touchpoints.
- Real-time collaborative CX workshops.
- Integration with third-party platforms for holistic customer journey management.
פרטי קשר:
- Website: www.journeytrack.io
- LinkedIn: www.linkedin.com/company/journeytrack
- Phone Number: +1 (305) 902-3436
- Facebook: www.facebook.com/JourneyTrack.io
- Twitter: x.com/JourneytrackCJM
5. CX Pilots
CX Pilots is a customer experience consultancy based in the USA that specializes in building CX functions for professional service firms. The company provides journey mapping as part of a structured experience management approach designed to improve customer satisfaction, retention, and business performance. CX Pilots works with industries such as law, accounting, healthcare, engineering, and insurance, delivering data-driven insights that align teams around client experience goals.
The journey mapping process used by CX Pilots focuses on identifying friction points in both client and employee experiences. Using a four-step methodology, the firm evaluates CX maturity, benchmarks performance, and creates roadmaps for improvement.
נקודות עיקריות:
- Focuses on professional services industries including law, accounting, and healthcare
שירותים:
- CX journey mapping to identify experience gaps and remove friction
- CX maturity assessments with benchmarking and diagnostics
- Culture of CX programs to align internal teams with client priorities
- Metrics and governance frameworks to monitor and manage CX performance
פרטי קשר:
- Website: www.cxpilots.com
- אֶלֶקטרוֹנִי: hello@cxpilots.com
- Facebook: www.facebook.com/cxpilots
- LinkedIn: www.linkedin.com/company/cx-pilots
6. UXPressia
UXPressia is a web-based customer experience mapping and management platform that enables teams to collaborate on journey maps, personas, and impact maps in one centralized digital environment. The platform is designed for organizations across multiple industries, including healthcare, finance, insurance, and marketing. UXPressia provides tools to create consistent, branded journey maps and personas while organizing CX data using custom tags, statuses, and taxonomies.
The platform allows users to integrate real-time data from analytics and voice-of-the-customer tools, making it possible to enrich journey maps with live feedback and performance indicators. UXPressia also supports asynchronous collaboration and offers a library of templates for various mapping scenarios, such as service blueprints and employee journey maps. Over 400,000 users utilize the platform to manage and improve customer journeys and CX processes.
נקודות עיקריות:
- Online platform with centralized repository for customer journeys and personas
- Real-time collaboration features with asynchronous editing
- Used by organizations such as Deloitte, Michelin, Accenture, and Siemens
- Offers integration with analytics and CX tools for data-enhanced maps
שירותים:
- Customer journey mapping platform with visualization, editing, and sharing tools
- Persona creation with customizable templates and AI-enhanced features
- Impact mapping and service blueprint tools for detailed CX planning
- Real-time data integration from analytics and survey tools
פרטי קשר:
- Website: uxpressia.com
- E-mail: support@uxpressia.com
- Twitter: х.com/uxpressia
- LinkedIn: www.linkedin.com/company/uxpressia
- Instagram: www.instagram.com/uxpressia_
- Address: 3 East Third Ave, Suite 200, San Mateo, CA 94401
7. Fahlgren Mortine
Fahlgren Mortine is a U.S.-based communications and marketing agency that offers integrated solutions across public relations, digital strategy, and customer engagement. Within its broader approach, the agency emphasizes the creation of personalized experiences by aligning digital and inbound marketing strategies with audience behavior. The company serves a variety of industries including B2B, healthcare, consumer goods, higher education, and tourism.
Customer journey insights are embedded in Fahlgren Mortine’s methodology through the use of strategic storytelling and targeted digital campaigns. While the agency does not offer a standalone journey mapping platform, its services focus on identifying key touchpoints and aligning brand messages across customer experiences. Clients such as Kroger, Midmark, and Sonoma County Tourism engage the agency to build cohesive communication frameworks that reflect each stage of the user journey.
נקודות עיקריות:
- Focuses on audience engagement through integrated marketing and communications
- Serves industries including healthcare, tourism, B2B, and higher education
- Experience working with clients such as DHL, Bed Bath & Beyond, and Cardinal Health
- Offers personalized digital campaigns based on customer behavior insights
שירותים:
- Strategic communications planning aligned with customer journeys
- Inbound and digital marketing with audience segmentation
- Campaign design to address key journey touchpoints
- Cross-channel brand storytelling and experience alignment
פרטי קשר:
- Website: www.fahlgrenmortine.com
- E-mail: Erin.Balow@fahlgren.com
- LinkedIn: www.linkedin.com/company/fahlgren-mortine
- Instagram: www.instagram.com/fahlgrenmortine
- Address: 515 N State St Chicago, IL 60654
- Phone Number: 614.383.1573
- Facebook: www.facebook.com/FahlgrenMortine
8. Questline Digital
Questline Digital is a digital marketing agency focused on customer engagement for utility companies across the United States. The company specializes in delivering measurable results through campaigns that support goals such as paperless billing adoption, energy efficiency, smart meter education, and customer enrollment in digital services. Questline Digital serves hundreds of utility providers in all 50 states, offering strategic content that aims to improve customer satisfaction and the overall experience.
While not a dedicated journey mapping platform, Questline Digital integrates customer journey understanding into its solutions through data-driven engagement and segmentation strategies. The company designs targeted content marketing and digital promotions aligned with key touchpoints in the utility customer lifecycle. Case studies show impact across email campaigns, enrollment programs, and educational content initiatives that correspond with specific stages in customer engagement.
נקודות עיקריות:
- Works with utility companies in all 50 U.S. states
- Focuses on digital engagement across customer lifecycles
- Demonstrated success in program enrollment and eBill adoption
- Produces segmented newsletters and content based on customer behavior
שירותים:
- Digital content marketing to support utility program engagement
- Email campaign strategy and execution tied to specific customer actions
- Educational content for customer awareness around energy usage and tools
- Data segmentation and targeting across digital communication channels
פרטי קשר:
- Website: www.questline.com
- LinkedIn: www.linkedin.com/company/questline-tm
- Address: 5500 Frantz Rd., Suite 150 Dublin, OH 43017
9. Service Journey Strategies
Service Journey Strategies is a consulting firm based in the USA that focuses on transforming customer, employee, and business outcomes by shifting organizations from siloed operations to a journey-focused model. The company defines a service journey as the full path an individual takes across multiple touchpoints related to a specific need or request. Service Journey Strategies addresses challenges related to internal structural conflict, which can inhibit consistent and effective customer experiences across departments.
The firm applies service journey blueprinting and agile methodologies to identify points of friction, align CX activities with IT and data systems, and embed service journey thinking into organizational structures. Service Journey Strategies works with global clients to help redesign CX strategies around real customer journeys, using structured sprints, gap analyses, and transformation roadmaps. The approach emphasizes backstage process efficiency, employee experience, and end-to-end customer alignment.
נקודות עיקריות:
- Specializes in service journey blueprinting and CX transformation
- Uses an “agile, results-first” approach with iterative sprints
- Experience working with multinational clients in various industries
- Addresses structural conflict between vertical departments and horizontal customer journeys
שירותים:
- Journey blueprinting sprints to identify and reduce friction
- Gap analysis of CX activities, IT systems, and dataflow
- Development of Integrated Service Journey Models for organizational alignment
- Implementation support for customer-centric transformation strategies
פרטי קשר:
- Website: servicejourney.com
- Twitter: х.com/ServiceJourney
- LinkedIn: www.linkedin.com/company/service-journey-strategies
- Address: 941 West Morse Blvd., Suite 100 Winter Park Florida 32789 USA
10. Multiplica
Multiplica is a digital consultancy that provides customer experience and product design services, working with companies across Latin America, the USA, and Europe. The firm supports clients in sectors such as finance, insurance, consumer goods, and telecommunications by redesigning digital products and optimizing user experiences. While the company does not offer a standalone journey mapping platform, Multiplica integrates customer journey mapping into broader strategies such as digital product development, experience design, and personalization.
The company focuses on creating digital solutions that improve usability, increase customer satisfaction, and accelerate product adoption. By combining artificial intelligence, automation, and strategic design, Multiplica helps clients define and refine user journeys across mobile apps, web platforms, and omnichannel touchpoints. Projects such as BBVA’s digital growth, Banco Azteca’s Wallet redesign, and MAPFRE’s sales platform reflect its focus on improving customer interaction through structured service journeys and experience analysis.
נקודות עיקריות:
- Works with financial institutions like BBVA, Banco Azteca, and MAPFRE
- Combines AI, personalization, and UX strategy in project delivery
שירותים:
- Experience design that includes customer journey definition and optimization
- Redesign of digital products and mobile apps with user-centric focus
- Personalization and automation solutions to align with customer needs
- Digital strategy consulting to map, structure, and improve end-to-end experiences
פרטי קשר:
- Website: multiplica.com
- E-mail: usa@multiplica.com
- Facebook: www.facebook.com/MultiplicaGlobal
- Twitter: х.com/multiplica
- LinkedIn: www.linkedin.com/company/multiplica
- Instagram: www.instagram.com/multiplica
- Address: 2222 ponce de leon Third floor, Coral Gables, FL 33134
- Phone: +1 (475) 259-6794
11. Qmatic
Qmatic is a customer journey management company offering a cloud-based platform designed to streamline service delivery and enhance customer and employee experiences. The Qmatic Experience Cloud includes tools such as queue management, virtual queuing, appointment booking, customer feedback, and real-time analytics. These tools help organizations create structured and measurable customer journeys from pre-arrival through service completion.
Qmatic supports multiple sectors in the USA, including healthcare, retail, government, education, and financial services. The platform integrates with customer service systems, CRMs, video meeting tools, and digital signage to provide a consistent and connected experience across all service channels. Clients such as city service centers and hospitals use Qmatic to reduce wait times, optimize staff resources, and collect feedback throughout the journey.
נקודות עיקריות:
- Offers cloud-based journey management tools under the Qmatic Experience Cloud
- Serves industries including healthcare, public sector, retail, and finance
- Provides integration with CRM, calendar, video platforms, and digital signage
- Used by organizations such as Kings College Hospital and the City of Minneapolis
שירותים:
- Queue management and virtual queuing for in-person and mobile users
- Appointment scheduling tools for resource and workload planning
- Customer feedback collection integrated into the journey flow
- Real-time analytics and reporting for journey optimization
פרטי קשר:
- Website: www.qmatic.com
- Facebook: www.facebook.com/qmaticgroup
- LinkedIn: www.linkedin.com/company/qmatic
12. Journey AI
Journey AI is a U.S.-based technology company that offers a secure identity and authentication platform designed to enhance customer experiences across contact centers, digital platforms, and in-person service channels. The company’s platform enables real-time verification and interaction through biometrics, e-signatures, mobile device capabilities, and encrypted data exchange. These tools are designed to streamline onboarding, reduce friction in service delivery, and improve customer journeys by removing the need for passwords, PIN codes, and manual identity checks.
Journey AI’s solutions support identity-related experiences across various industries, including financial services, contact centers, and remote work environments. The platform enables organizations to authenticate users, conduct secure transactions, and interact across multiple channels using a composable set of identity tools. Journey AI focuses on enhancing the customer journey through seamless and secure interactions, while also supporting compliance with regulations such as GDPR, HIPAA, and PCI.
נקודות עיקריות:
- Offers real-time identity verification using biometrics, device data, and encrypted exchanges
- Enables secure transactions and authentication across voice, digital, and physical touchpoints
- Supports compliance with major privacy and data security regulations (e.g. PCI, GDPR, HIPAA)
- Provides a patented Zero Knowledge Network® to protect customer data
שירותים:
- Biometric authentication and identity verification during customer interactions
- Digital onboarding and eForm processing for contact centers and remote channels
- Composable identity tools for omni-channel authentication and secure access
- Compliance support for data security and privacy in regulated industries
פרטי קשר:
- Website: journeyid.com
- E-mail: info@journeyid.com
- LinkedIn: www.linkedin.com/company/journeyai
- Address: 1001 Bannock St. Denver, CO 80204
13. Bloomreach
Bloomreach is a U.S.-based company that provides an AI-powered platform focused on personalization across the digital customer journey. The platform integrates marketing automation, ecommerce search, and conversational shopping to support real-time, individualized experiences across multiple channels. Bloomreach’s solution combines real-time customer behavior data with product insights to deliver targeted interactions that improve conversion rates, customer loyalty, and engagement across touchpoints such as email, SMS, web, and mobile.
Customer journey mapping in Bloomreach is embedded within its products: Bloomreach Engagement (autonomous marketing), Bloomreach Discovery (AI-driven search and merchandising), and Bloomreach Clarity (conversational shopping). These tools allow businesses to track, analyze, and respond to customer behavior at every stage of the journey. Use cases include increasing revenue per visit, improving loyalty through personalized campaigns, and enabling AI assistants to guide customers in real-time purchasing decisions.
נקודות עיקריות:
- Offers real-time personalization across 13+ channels via AI
- Combines customer behavior data with product data for journey insights
- Case studies show measurable increases in revenue and customer loyalty
- Patented technology integrates with platforms like Google Cloud and Nvidia
שירותים:
- AI-driven personalization engine for omnichannel marketing and product discovery
- Autonomous marketing tools for real-time journey-based campaigns
- Conversational shopping assistant for guided digital purchases
- Search and merchandising tools aligned with shopper intent across journeys
פרטי קשר:
- Website: www.bloomreach.com
- E-mail: info@bloomreach.com
- Facebook: www.facebook.com/bloomreach
- LinkedIn: www.linkedin.com/company/bloomreach
- Instagram: www.instagram.com/bloomreach_tm
14. Paragon Consulting
Paragon Consulting is a U.S.-based digital agency that offers services in experience strategy, design, development, and optimization. Journey mapping is part of the company’s Insights & Strategy service area, where Paragon works with clients to analyze and improve customer experiences across digital platforms. The agency collaborates with businesses to identify customer pain points, streamline digital interactions, and enhance overall satisfaction by applying structured journey analysis.
The agency supports clients in industries such as insurance, healthcare, and technology by aligning user journeys with business objectives. Paragon’s case studies highlight work in optimizing digital enrollment experiences, improving messaging, and redesigning conversion funnels based on mapped customer behavior. The firm also incorporates data-driven assessments and AI-generated insights into the journey mapping process to inform strategy and design decisions.
נקודות עיקריות:
- Offers customer journey mapping as part of its strategy services
- Supports industries including insurance, healthcare, and digital services
- Uses audits, AI insights, and roadmap planning in CX strategy
- Applies journey mapping findings to optimize design and conversion paths
שירותים:
- Journey mapping to define key touchpoints and improve user flow
- Experience strategy development based on mapped user behavior
- Digital audits and AI-generated insights to inform mapping decisions
- Funnel optimization and messaging updates based on journey data
פרטי קשר:
- Website: www.paragon-inc.com
- E-mail: careers@paragon-inc.com
- Facebook: www.facebook.com/ParagonConsulting1
- Twitter: x.com/paragoninc
- LinkedIn: www.linkedin.com/company/paragon-consulting-inc
- Address: 5900 Landerbrook Drive, Ste 150 Cleveland, Ohio 44124
- Phone: 440-684-3101
15. Acoustic
Acoustic is a customer engagement platform that offers cross-channel marketing solutions designed to personalize and automate customer journeys. The platform, known as Acoustic Connect, provides tools for email, SMS, mobile push, and WhatsApp messaging through a single drag-and-drop interface. By integrating behavioral insights and segmentation capabilities, Acoustic enables companies to deliver timely, relevant messages across multiple touchpoints, aligned with the customer’s individual journey.
Journey mapping within Acoustic is managed through automated journeys and real-time behavioral data. Marketers can design and adjust customer paths based on user actions and preferences, with data-driven recommendations that support optimization. Acoustic supports various industries, including retail, travel, media, financial services, and gaming, by tailoring communication to drive conversion, retention, and engagement.
נקודות עיקריות:
- Supports personalized cross-channel campaigns via Acoustic Connect
- Serves multiple industries including retail, financial services, and travel
- Offers automated journey creation using real-time behavioral insights
- Handles up to 75 million emails per hour through scalable infrastructure
שירותים:
- Drag-and-drop journey builder for automated, behavior-based workflows
- Cross-channel messaging through email, SMS, mobile push, and WhatsApp
- Segmentation and personalization based on customer behavior and preferences
- Behavioral analytics to track and refine the customer journey in real time
פרטי קשר:
- Website: www.acoustic.com
- E-mail: partners@acoustic.com
- Phone: +1 866-820-5136
- Twitter: х.com/goacoustic
- Address: Boston 1025-1075 Main Street Suite 140 Waltham, MA, 02451
16. Concentrix
Concentrix is a global business services company that supports organizations in the USA and worldwide with customer experience strategy, design, and operations. They work with brands across industries to improve processes, modernize technology, and create more human-centered interactions. As part of their services, they help companies understand and map customer journeys, using both human insights and AI-driven analytics to identify key touchpoints and pain points. Their goal is to simplify complex customer interactions while maintaining efficiency at scale.
They bring experience in sectors such as healthcare, finance, retail, travel, and technology, tailoring solutions to specific business needs. Their approach combines research, data, and design to inform strategies that align customer expectations with business goals. By offering a combination of journey mapping, digital operations, and analytics, they help organizations uncover opportunities to improve customer experience and operational performance.
נקודות עיקריות:
- Based in the USA with global reach
- Provides customer journey mapping as part of strategy and design
- Works with over 2,000 brands across industries
- Combines AI technology with human-centered insights
- Experience in regulated and non-regulated sectors
- Focus on simplifying and modernizing customer experiences
שירותים:
- Customer journey mapping and experience design
- Research and analysis of customer touchpoints
- Strategy development based on human and AI insights
- Digital operations and process improvement
- Data analytics and performance measurement
- Technology integration and modernization
פרטי קשר:
- Website: www.concentrix.com
- Facebook: www.facebook.com/Concentrix-153770504699665
- LinkedIn: www.linkedin.com/company/concentrix
- אינסטגרם: instagram.com/concentrix
- Phone: +1-800-747-0583
- Twitter: х.com/concentrix
17. Journey
Journey is a digital platform designed for B2B teams in the USA to organize and present customer-facing content in a structured, story-first way. They help teams package existing assets like PDFs, videos, and decks into a single branded microsite link that can be shared with buyers, clients, or internal teams. Their approach is focused on making customer journeys easier to follow by removing scattered files and creating a clear narrative from first contact through onboarding and beyond.
They provide tools to track engagement with shared content, giving insight into what parts of a journey resonate most. Journey is designed to work without coding or design skills and integrates into existing processes without requiring new systems. Teams in sales, marketing, and customer success use Journey to improve communication, reduce friction, and better guide customers through complex decision-making and onboarding phases.
נקודות עיקריות:
- Based in the USA, serving B2B teams
- Packages existing content into a single, shareable link
- Designed for customer journeys across sales, onboarding, and support
- Includes engagement tracking and analytics
- No coding or design expertise required
- Used by agencies, founders, and marketers
שירותים:
- Customer journey mapping through digital microsites
- Content packaging for sales, marketing, and onboarding
- Branded link creation for buyer-facing experiences
- Engagement analytics on shared content
- Templates and tools for consistent delivery
- Asynchronous delivery to reduce back-and-forth communication
פרטי קשר:
- Website: journey.io
- LinkedIn: www.linkedin.com/company/journeyio
18. Smart Rooms by JourneyDXP
Smart Rooms by JourneyDXP is a digital sales room platform built to support virtual customer engagement and account-based selling in the USA. Their solution creates a shared, branded workspace where sales teams, marketers, and customers can collaborate throughout the buying journey. Smart Rooms are integrated natively with Salesforce, allowing businesses to align internal teams and provide a consistent customer experience without leaving their existing CRM environment.
The platform is designed to help teams shorten sales cycles, increase engagement, and strengthen customer relationships by making it easy to share content, track interactions, and personalize communication. Smart Rooms also enable deeper insights into buyer behavior and opportunity health, supporting upselling, cross-selling, and long-term account growth. They are used by sales, marketing, account management, and partner channel teams to improve how customer journeys are managed digitally.
נקודות עיקריות:
- Based in the USA with headquarters in Pennsylvania
- Digital sales room platform native to Salesforce
- Focus on virtual customer engagement and collaboration
- Supports account-based selling and marketing alignment
- Provides insight into customer interactions and account health
- Used by sales, marketing, and channel partner teams
שירותים:
- Journey mapping through digital sales rooms
- Branded collaborative workspaces for buyers and sellers
- Account-based marketing and sales campaign support
- Content sharing and engagement tracking
- Analytics on customer behavior and sales opportunities
- Partner enablement and training resources
פרטי קשר:
- Website: journeydxp.com
- LinkedIn: www.linkedin.com/company/journey-sales
- Phone: +1.484.443.4100
- Twitter: x.com/JourneySales
- Email: sales@journeydxp.com
- Address: 1062 E. Lancaster Ave, Suite 15E Bryn Mawr, PA 19010
19. Milestone Inc.
Milestone Inc. is a digital experience and marketing platform company based in California that helps businesses improve customer acquisition through AI-driven and SEO-focused solutions. They work with companies across industries to manage customer journeys more effectively by combining website design, local search optimization, analytics, and personalized content. Their tools are designed to support businesses in tracking and engaging customers throughout different stages of their journey, from discovery to conversion and retention.
Their platform includes modules for schema management, content creation, personalization, and analytics, helping businesses maintain visibility in search engines and deliver consistent experiences across touchpoints. Milestone serves clients in hospitality, retail, healthcare, financial services, and more, providing both technology and managed services to align digital presence with customer expectations.
נקודות עיקריות:
- Based in San Jose and Santa Clara, California
- Focuses on digital customer journey optimization
- Combines AI content, SEO, and analytics
- Works with hospitality, retail, financial, and healthcare sectors
- Offers platform tools and managed marketing services
- Recognized by industry awards for performance and innovation
שירותים:
- Journey mapping through analytics and content personalization
- SEO and local search optimization
- Website design, development, and ADA conformance
- Schema management and structured data deployment
- Content creation and AI-powered insights
- Paid advertising and omnichannel campaign support
פרטי קשר:
- Website: www.milestoneinternet.com
- LinkedIn: www.linkedin.com/company/milestone-internet-marketing
- Phone: +1 (408) 200-2211
- Twitter: x.com/milestonemktg
- Instagram: www.instagram.com/milestonemktg
- כְּתוֹבֶת: 333 West San Carlos St Suite 600, San Jose, CA 95110
- פייסבוק: www.facebook.com/MilestoneInc
מַסְקָנָה
Journey mapping has become an important part of understanding and improving customer experiences, and the companies highlighted here show how different approaches can meet a variety of business needs. Whether through strategy and design, digital platforms, collaborative sales spaces, or AI-powered analytics, these providers help businesses gain insight into customer behavior and create more seamless, effective journeys.
For organizations looking to strengthen customer relationships, increase engagement, and align internal teams, working with a journey mapping company can make the process more structured and measurable. By leveraging the expertise and tools these companies offer, businesses can better connect with their customers at every stage, improving satisfaction and driving long-term growth.
