Notre client :
Le client est une société de gestion de propriétés de location de vacances utilisant la technologie. L'entreprise fournit un service complet aux propriétaires et aux clients des propriétés en utilisant un logiciel de gestion de tableau de bord.
Position Overview:
As an Onboarding Specialist, you guide clients through the first stage of their journey — from kickoff call to completed training. You are the main point of contact during onboarding, responsible for timelines, coordination, and ensuring clients are fully prepared to operate independently after migration.
Your Tasks:
- Lead kickoff calls and explain the onboarding process and next steps.
- Act as the main point of contact throughout onboarding.
- Prepare clients for migration and coordinate timelines with the Migration Specialist.
- Guide clients through onboarding tasks and keep them accountable to deadlines.
- Be actively involved during migration days to ensure smooth execution.
- Deliver post-migration product trainings tailored to client needs.
- Identify and resolve blockers, collaborating with Support, Product, and Migration teams.
- Track onboarding progress, issues, and updates in internal systems.
Required Experience & Skills:
- 2+ years of experience in SaaS onboarding, customer success, account management, project management, or implementation.
- Strong organizational and project management skills; ability to handle multiple onboarding projects in parallel.
- High level of ownership and accountability.
- Excellent communication and client-facing skills.
- Comfortable leading calls, trainings, and explaining product workflows.
- Fluent English (additional languages are a plus).
Ce serait un plus :
- Experience with hospitality / STR PMS platforms.
- Background in fast-growing startups or dynamic environments.
- Experience with SaaS onboarding or client enablement.
Conditions de travail
Semaine de travail de 5 jours, journée de travail de 8 heures, horaire flexible ;
Tous les jours fériés de l'Union européenne sont des jours de congé ;
Les vacances et les congés de maladie sont couverts par l'entreprise ;
Travail à distance.