As businesses across Europe continue to expand their digital operations, the demand for reliable and scalable IT support has never been higher. Outsourcing IT support services has become a strategic solution for companies seeking to reduce costs, access specialized expertise, and ensure 24/7 operational continuity – all while staying focused on their core business goals. By partnering with an external IT support provider, organizations can enhance system uptime, strengthen cybersecurity, streamline infrastructure management, and deliver seamless user experiences.
Leading IT support outsourcing companies in Europe offer a full spectrum of managed services, including help desk support, network monitoring, cloud infrastructure management, endpoint security, disaster recovery, and compliance consulting. These providers help businesses of all sizes stay ahead of evolving technology demands, minimize downtime, and maintain robust, secure, and future-ready IT environments.
Whether you’re a growing startup or a large enterprise, outsourcing IT support allows you to scale your technology operations efficiently, maintain predictable costs, and gain access to top-tier expertise without the overhead of building and maintaining an in-house team.
1. A-Listware
A-Listware is a leading IT outsourcing and consulting company delivering end-to-end IT support solutions to businesses across Europe. With decades of expertise in managing complex IT environments, we help organizations maintain stable, secure, and efficient technology operations without the overhead of building large in-house teams. Our services are designed to integrate seamlessly into clients’ existing workflows, providing round-the-clock support, proactive infrastructure management, and strategic technology consulting.
We specialize in creating dedicated support teams that operate within European time zones and business cultures – ensuring fast response times, smooth communication, and minimal disruption to operations. From day-to-day help desk support and cloud infrastructure management to cybersecurity monitoring and compliance, we cover the full spectrum of IT support needs. Our flexible engagement models and strict SLAs guarantee predictable service quality, scalability, and long-term reliability for clients across industries such as finance, healthcare, retail, manufacturing, and logistics.
Key Highlights:
- Dedicated support teams aligned with European time zones and business standards
- Proven track record in infrastructure optimization, cybersecurity, and compliance
- Expertise across industries including finance, healthcare, retail, and logistics
- Flexible engagement models focused on scalability, cost-efficiency, and business continuity
Services:
- Managed IT support and help desk services
- Cloud infrastructure setup, migration, and ongoing management
- Network monitoring, incident response, and cybersecurity protection
- IT consulting, strategic planning, and digital transformation support
- Compliance and risk management for GDPR, ISO 27001, and other EU standards
- Disaster recovery planning and business continuity solutions
Contact Information:
- Веб-сайт: a-listware.com
- Електронна пошта: info@a-listware.com
- Фейсбук: www.facebook.com/alistware
- LinkedIn: www.linkedin.com/company/a-listware
- Address: St. Leonards-On-Sea, TN37 7TA, UK
- Phone Number: +44 (0)142 439 01 40
2. N-iX
N-iX is a global software solutions and engineering services company with offices across Europe, North America, and Asia. The company works with large enterprises and organizations across different industries, focusing on creating technology solutions that address operational challenges and support long-term business value. Its approach combines software engineering with expertise in data analytics, AI, cloud, IoT, and cybersecurity.
Alongside its technical services, N-iX is also active in corporate social responsibility, highlighting ethics, community development, and environmental sustainability. The company maintains partnerships with well-known international brands and supports clients in sectors such as retail, finance, manufacturing, and logistics. Its operations are guided by a commitment to transparency, inclusion, and sustainable growth.
Key Highlights:
- Global presence with offices in the USA, UK, Poland, Ukraine, Sweden, and other regions
- Partnerships with organizations such as Bosch, Siemens, and eBay
- Certified quality management systems (ISO 9001)
- CSR focus on ethics, inclusion, community building, and environmental responsibility
Services:
- Software engineering and product development
- Data and analytics solutions
- AI consulting and implementation
- Cloud solutions and services
- Embedded and IoT development
- Full-cycle cybersecurity services
Contact Information:
- Website: www.n-ix.com
- LinkedIn: www.linkedin.com/company/n-ix
- Address: London EC3A 7BA, 6 Bevis Marks
- Phone Number:+442037407669
- Facebook: www.facebook.com/N.iX.Company
- Twitter: x.com/N_iX_Global
3. Sigma Software
Sigma Software is an IT services and consulting company that provides custom software development, IT advisory, and dedicated team solutions for enterprises, product houses, and startups. Its delivery model is described as combining global reach with Scandinavian business culture and Ukrainian expertise. The company has collaborated with organizations in healthcare, media, telecommunications, and construction, focusing on building software that supports operational processes and modernizes existing platforms.
Case studies reflect a wide range of work, from cloud migration projects and enterprise content management systems to data analytics platforms handling millions of events per second. Sigma Software emphasizes long-term partnerships and has worked with companies such as SAS, Siemens Healthineers, Viaplay, and AstraZeneca. Its services cover end-to-end development as well as ongoing product support and optimization.
Key Highlights:
- Global delivery model with European and Ukrainian expertise
- Experience in healthcare, finance, media, construction, and aviation industries
- Collaboration with clients including SAS, Siemens Healthineers, and AstraZeneca
- Long-term support for enterprise and consumer platforms
Services:
- Custom software development
- IT consulting and advisory
- Establishment and operation of dedicated software teams
- Product development and support
- Data analytics and enterprise content management solutions
Contact Information:
- Website: sigma.software
- LinkedIn: www.linkedin.com/company/68326
- Address: 41 Devonshire Street, Ground Floor London, United Kingdom, W1G 7AJ
- Facebook: www.facebook.com/SIGMASOFTWAREGROUP
- Twitter: x.com/sigmaswgroup
- Instagram: www.instagram.com/sigma_software
- Email: info@sigma.software
4. WOW24-7
WOW24-7 provides outsourced customer service and technical support through its model of “Experience Centers.” Instead of treating support as a cost-focused function, the company frames it as part of a broader customer experience strategy. Its operations blend human expertise with automation, analytics, and real-time sentiment tracking to manage interactions across multiple industries such as retail, SaaS, IoT, travel, and education.
The company highlights predictive approaches to customer issues, scalability during peak demand, and integration of AI tools in customer support. Its work involves not only handling inquiries but also embedding customer experience as part of business growth. Offices are located in the United States, Germany, and the United Kingdom, with services delivered across time zones.
Key Highlights:
- Outsourced support operations available across multiple regions
- Focus on predictive modeling, real-time analytics, and AI-assisted support
- Experience working in retail, SaaS, IoT, travel, and education industries
- Capability to scale teams and services during seasonal or demand peaks
Services:
- Customer and technical support outsourcing
- IT help desk outsourcing services
- Contact center and call center outsourcing
- Back-office support and CRM outsourcing
- Email, chat, and social media support
- Virtual assistant and dedicated support teams
Contact Information:
- Website: wow24-7.com
- LinkedIn: www.linkedin.com/company/wow24-7
- Address: Ana Akhmatova Str, Build. 9 (BizHub Entrance), Mladost 1A, Sofia, Bulgaria, 1729
- Phone Number: +49 800 181 77 34
- Facebook: www.facebook.com/people/Wow24-7
- Twitter: x.com/wow24_7_io
- Instagram: www.instagram.com/wow24.7company
- Email: info@wow24-7.io
5. Simply Contact
Simply Contact delivers multilingual and omnichannel customer support outsourcing for industries such as aviation, retail, music, and digital services. Its model is based on tailoring support operations to client needs, combining human agents with AI-powered tools for efficiency and analytics. Services are available in over 20 languages, with coverage across social media, chat, email, and phone.
Case studies include support for Wizz Air, Ditto Music, and other international clients, showing experience in handling high-volume inquiries, seasonal spikes, and multilingual demands. The company places emphasis on performance monitoring, data security, and continuous process improvement. Its certifications include PCI DSS, ISO 27001, and GDPR compliance.
Key Highlights:
- Customer support delivered in 20+ languages across multiple channels
- Clients include Wizz Air, Bolt, Yves Rocher, and Deloitte
- Continuous monitoring of performance metrics such as CSAT and FCR
- Compliance with international data security standards
Services:
- Customer support outsourcing with multilingual coverage
- Omnichannel support across chat, email, phone, and social media
- Startup and inbound support services
- AI-powered customer service with chatbot integration
- Business process outsourcing (back-office, data entry, verification)
- Contact center and technical support outsourcing
Contact Information:
- Website: simplycontact.com
- E-mail: sales@simplycontact.com
- Facebook: www.facebook.com/simplycontact
- Twitter: x.com/Simply_Contact
- LinkedIn: www.linkedin.com/company/simplycontact
6. EverHelp
EverHelp provides outsourced customer service and business process support with an emphasis on fast ramp-up, multilingual coverage, and measurable performance. Operations focus on omnichannel assistance across email, live chat, calls, social media, and proprietary tools, with teams structured to match each client’s workflow and peak cycles. The approach combines agent training, quality control, and AI-enabled tooling to keep responses consistent and traceable, while dashboards and reporting translate activity into practical insights.
Security and compliance sit alongside delivery. The company lists PCI DSS Level 1 and GDPR compliance, and frames support as part of a broader operating model that can include technical help desk, back-office tasks, and sales assistance. Industry coverage spans SaaS, eCommerce, fintech, hospitality, logistics, gaming, and media, with case studies centered on startup support, subscription apps, marketplaces, and utilities.
Key Highlights:
- Omnichannel support with multilingual coverage
- Structured QA program with AI-assisted checks and coaching
- Security posture including PCI DSS Level 1 and GDPR compliance
- Performance visibility through metrics and reporting
- Flexible resourcing for dedicated or shared teams
- Onboarding model designed for quick launch and iteration
Services:
- Customer service outsourcing across chat, email, phone, and social media
- Technical support and help desk operations
- Back-office services, data handling, and administrative support
- Startup support with product-focused workflows and feedback loops
- Sales support for pipeline outreach and follow-up
- Industry-specific programs for SaaS, eCommerce, fintech, hospitality, gaming, and logistics
Contact Information:
- Website: www.ever-help.com
- LinkedIn: www.linkedin.com/company/everhelp
- Facebook: www.facebook.com/p/EverHelp
- Instagram: www.instagram.com/everhelp.team
- Email: cv@ever-help.net
7. Helpware
Helpware delivers business process outsourcing through dedicated divisions covering CX operations, technology enablement, and media services. Engagements span customer support, back office, tech support, sales assistance, customer success, and content security, with AI used to streamline workflows and surface insights. The operating model centers on pairing trained teams with automation where it removes friction, while keeping complex cases handled by human experts.
Programs start with CX consulting to define scope and service levels, then combine people, process, and tooling into a single runbook. Delivery emphasizes measurable outcomes, linking day-to-day interactions to quality goals and efficiency targets. Sector alignment and cross-division collaboration allow support, engineering, and content functions to move in step rather than as separate tracks.
Key Highlights:
- Multi-division structure for CX, technology, and media operations
- Human-centered delivery augmented by AI for efficiency and consistency
- Sector-focused teams and tailored BPM runbooks
- Coverage from frontline care to content security and back office
- Emphasis on measurable outcomes and integrated workflows
Services:
- Customer support and CX operations
- CX consulting and program design
- AI solutions for support and back-office processes
- Technical support and escalation handling
- Back-office processing and data operations
- Sales assistance and customer success support
- Content security and moderation
Contact Information:
- Website: helpware.com
- LinkedIn: www.linkedin.com/company/helpware
- Phone Number: +1 (949) 273 – 2824
- Email: hello@helpware.com
8. EPAM Systems
EPAM Systems is a global provider of digital transformation and product engineering services that has built a strong presence in the European IT sourcing market. Founded in 1993, the company has evolved from a software engineering firm into a multi-industry technology partner offering integrated consulting, design, and development solutions. EPAM is known for its hybrid delivery model, which combines engineering expertise with advisory and creative capabilities to help enterprises modernize their digital ecosystems.
In Europe, EPAM has been recognized by independent research organizations such as Whitelane Research for its performance in IT sourcing and digital transformation projects. The company has achieved consistently high satisfaction ratings in areas like service delivery quality, account management, and innovation. Through its work across industries including finance, telecommunications, healthcare, and energy, EPAM continues to support organizations in adapting to fast-changing technology demands while maintaining a focus on quality and customer experience.
Key Highlights:
- Recognized as a top IT sourcing vendor across multiple European markets.
- Strong satisfaction ratings in service delivery, account management, and transformation.
- Operates globally with multidisciplinary teams in over 50 countries.
- Provides both digital and physical product development capabilities.
- Listed among major U.S. and international business rankings such as Fortune 1000 and Forbes Global 2000.
Services:
- IT sourcing and managed service delivery.
- Digital transformation consulting and implementation.
- Application development and modernization.
- Product design and platform engineering.
- Cloud and infrastructure management.
- Advisory and technology strategy for enterprise clients.
Contact Information:
- Website: www.epam.com
- LinkedIn: www.linkedin.com/company/epam-systems
- Address: 9 Devonshire Square 5th floor London, EC2M 4YF United Kingdom
- Phone Number: +44-203-514-0027
- Facebook: www.facebook.com/EPAM.Global
- Twitter: x.com/EPAMSystems_UK
- Instagram: www.instagram.com/epamsystems
9. Getronics
Getronics provides end-to-end IT and digital transformation services for organizations operating across multiple sectors. With a global presence in more than 185 countries, the company focuses on improving workplace productivity, infrastructure reliability, and overall business continuity through managed IT support and consulting. Its approach combines local expertise with international reach, offering tailored technology solutions that help businesses adapt to modern digital demands.
The company’s portfolio covers areas such as cloud services, network management, cybersecurity, and field support, alongside specialized offerings like Smart Spaces and Digital Workplace solutions. These services are designed to create connected, efficient, and secure environments for both employees and customers. Getronics also supports enterprises through consulting, application development, and multicloud strategy implementation, maintaining consistent service delivery through a single global framework.
Key Highlights:
- Operations and on-site support available in over 185 countries.
- Founding and leading member of the Global Workspace Alliance.
- Expertise in digital workplace solutions and smart infrastructure.
- 24/7 Security Operations Centre with dedicated monitoring teams.
- Proven experience managing over 25,000 network devices worldwide.
Services:
- Digital Workplace and unified communications solutions.
- Smart Spaces for workplace automation and optimization.
- Cloud and multicloud strategy consulting.
- Managed Security and Compliance services.
- Network design, deployment, and lifecycle management.
- Field and on-site IT support.
- Business application development and lifecycle management.
- IT consulting and transformation advisory.
- Value-added reseller and infrastructure consolidation solutions.
Contact Information:
- Website: www.getronics.com
- LinkedIn: www.linkedin.com/company/getronics
- Address: The Joan, Joan Muyskenweg 30, 3rd floor 1114 AN Amsterdam
- Email: GetronicsPress@Getronics.com
Висновок
Europe’s IT support outsourcing landscape spans two broad groups: digital engineering firms that pair software delivery with managed support, and customer operations providers focused on omnichannel care, help desk, and back office. Across both camps, common threads stand out: multilingual coverage, channel flexibility, strong security posture, and growing use of AI to route, summarize, and quality-check interactions. Some vendors bring deep industry specialization or a logistics tie-in, while others emphasize proprietary platforms for onboarding, knowledge, and analytics.
Picking a fit usually comes down to basics that are easy to overlook. Clear scope and SLAs, required languages and hours, tool integrations, and data protections set the groundwork. Proof-of-concepts help confirm handoff quality and reporting depth before wider rollout. For long-term value, governance matters as much as price: shared definitions of quality, regular calibration on knowledge content, and iterative changes based on real metrics keep support steady when volumes spike or products evolve.
